1. Administering Microsoft Response Point How to deploy and manage Microsoft Response Point hardware and software Joe Schurman Founder, Executive Director Evangelyze Communications, LLC

2. Agenda Deploying Response Point Hardware Configuring the Phone System Configuring Call Routing Configuring Voicemail/Email Integration Integration with Small Business Server Back-Up & Restore Viewing Reports

3. Deploying Response Point Hardware (Network) Ensure Network Connectivity Configure Router and/or Switch Obtain IP Addresses Base Unit Phone(s) ATA Adapter(s) Enable DHCP

4. Deploying Response Point Hardware (Base Unit, ATA, Phones) Connect Power (Unless POE) Connect Ethernet Connect Phone Line (ATA) Connect to LAN (Local Area Network) Connect to PSTN Phone line adapter (PSTN gateway) Phone Devices Base Unit Router

5. Configure Phone System (Response Point Administrator) Connect Base Unit Add Users Add Phones Add Voice Services PSTN VoIP

6. Configure Phone System (Adding Phones) Auto-discover phone Assign extension: User Group Job Location Role Provision

7. Configure Phone System (Adding Users) Internal Directory Add: Users Groups Job Locations Job Roles

8. Configure Phone System (Adding Voice Services) PSTN Connect Gateway Connect Phone Line VoIP Choose Provider Connect to ITSP Configure DIDs Simultaneous use

9. Configuring Call Routing (Response Point Administrator) Incoming Calls Auto-Attendant Operator Attendant Bypass External Access Remote Users Outside Caller Auto- Attendant FAQ Operator Caller-ID Recognition PSTN Remote User

10. Configuring Voicemail/Email Integration Response Point Administrator Configure Email Server Enter Credentials Configure User Settings Response Point Assistant Configure User Edit Voicemail Settings Add Email Address Outside Caller PSTN Internet Email Voicemail And/Or

11. Configuring Parked Call Music Response Point Administrator Use System Default Configure External Audio Stereo Mono Volume Level Connect External Audio Device via stereo cable Stereo Cable Parked Call Music Device PSTN Parked Call

12. Small Business Server Integration Download Microsoft Response Point Status Monitor for Windows Small Business Server. Support for Windows Small Business Server 2003 R2 Review Response Point System Events through SBS Receive alerts through SBS Alerts Status Monitor Diagnostic Reports

13. Backup & Restore Response Point Administrator Backup entire system to file Restore choices: Restore Voicemail Combine Voicemail Replace Voicemail No Voicemail Delete Current No Restore

14. Viewing Reports Response Point Administrator Diagnostic Reports System Errors Information Warnings Call History Voice Service Duration Caller Information Small Business Server System Events

15. Thank You