1. verifone HQtm Estate Management Solution
Customer Name
Date

2. VeriFone HQ — A “best of breed” estate management solution that enables exciting new sales and promotional possibilities along with significantly simplified terminal estate operations.

3. Personal Device Integration
Change Is the New Constant
NFC / Mobile Wallets
Loyalty and Rewards
Mobile Couponing
Advertising
Estate Management
Personal Device Integration
Self-Checkout
The point of sale is now the point of engagement.
Static to dynamic
The point of sales is now the point of engagement - engaging, interacting, capturing the attention of a captivated audience
Loyalty/Reward
Couponing
NFC/Mobile Wallet

4. VHQ: Ready for Consumer Engagement
Enable rapid deployment of new payment paradigms like mobile wallet, smart cards, and on-screen marketing.

5. One solution to manage your entire estate.
A Winning Proposition
One solution to manage your entire estate.
Efficiently download software updates
Reduce problem resolution time to keep lanes operating and minimize support costs
Easily and effectively push marketing messages to terminals in stores
Accurately monitor location and status of terminals for PCI compliance
Future proof investment – what you want when you want it
Provide Customers a consistent, streamlined user experience in managing their expanding portfolio of VeriFone devices
Enable rapid deployment of new payment paradigms like mobile wallet, smart cards, and on-screen marketing
Lead the change from static to dynamic payment environment (“devices are active points of interaction managed in a dynamic fashion”)
Reduce total cost of ownership through task automation and rapid problem resolution
Accurately track device location and status for PCI compliance
Make device management quick to deploy, easy to maintain, and affordable for small and mid-tier customers
Allow large customers to simplify their IT burden and avoid capital expenditure investment by having VeriFone supply VHQ as a service.

6. No Compromise to Security
Centralized monitoring and reporting on the configuration and location of devices at predetermined intervals.

7. VeriFone HQ Design Principles
Extensible
Architecture
Customer Experience
Security
Modular
Empowering Customers through Technology

8. The most flexible and customizable estate management tool available.
Extensible
Architecture
The most flexible and customizable estate management tool available.
Works with any VeriFone product
Supports variety of POS platforms
Enables easy addition of future modules
Provides integration path for customers internal systems
Supports variety of device connectivity environments
Extensible Architecture – able to expand in multiple dimensions
Based on industry standards
One specification for all devices
Works on any VeriFone product
Phase I: MX8xx & MX9xx (RFS17/RFS18)
Supports variety of POS platforms
Windows
IBM 4690
Linux
Easy addition of future modules
Integration path for customers’ internal systems
Web based for easy interoperability
Exposed APIs
Support for various device connectivity environments

9. POS Register Application Device Payment Application
VHQ Proxy Agent
POS Register Application
Virtual Port
Router
Smart design makes operation in complicated POS environments possible.
Serial Port
Port Driver
Windows OS
POS
Serial link
RS-232, USB or
Tailgate
Port Driver
Linux OS
VHQ Agent & Router
Config File
VHQ Proxy Agent
Communicates with VHQ Server
Buffers downloads
Router
Creates additional virtual comm ports
Multiplexes communication (segregated)
Prioritizes POS application traffic
VHQ Agent & Router
Sends heartbeats to VHQ Server
Downloads / uploads files
Authenticates connections and data
Virtual Port
Device Payment Application
TERMINAL

10. Simply a Better Customer Experience
User Interface
Based on input from UI specialists for best in breed user experience
“Show it, don’t say it” user interface
Dynamic and contextually driven display
Consistent and clear navigation across modules
Deployment Models
Supports multiple deployment models to fit the way customers do business
Makes VeriFone HQ affordable for small and medium-sized customers
Simply a Better Customer Experience

11. Security
Comprehensive user and data security
Accurate monitoring of device location and status for simplified PCI audit reporting
Out of scope for PCI application compliance
An estate management tool that leverages VeriFone’s expertise in security
Extensible Architecture – able to expand in multiple dimensions
Based on industry standards
One specification for all devices
Works on any VeriFone product
Phase I: MX8xx & MX9xx (RFS17/RFS18)
Supports variety of POS platforms
Windows
IBM 4690
Linux
Easy addition of future modules
Integration path for customers’ internal systems
Web based for easy interoperability
Exposed APIs
Support for various device connectivity environments

12. . _ Modular design is future proof, flexible, and affordable.
Core Functionality
Offers choice of solutions
Allows flexibility in what and when to add functionality
Provides affordability for customers
Phase I
Device Management (Core VHQ)
Diagnostics
Content Management

13. Manage Device Software and Alerts Access Status and Reports
Organize
Manage Device Software and Alerts
Access Status and Reports
Organize
Register devices with detailed device attributes
Organize devices by hierarchy or groups (usage)
Configure heartbeats and events
Manage Device Software and Alerts
Perform secure downloads over IP, serial, Tailgate ,and USB connections
Complete actions based on user definable parameters
Capture important device alerts to take timely action
Presence and location alerts to maintain security
Access Status and Reports
Look up software versions and schedules enterprise-wide or individually
Access detailed history of events based on customizable criteria
The heart of VeriFone HQ — Device management functionality that simplifies deployment, organization and remote management of a wide range of devices

14. Awareness
Analysis
Action
Awareness
Monitor events with customizable heartbeats
Track usage for future analysis
Manage activity based on alerts
Monitor memory thresholds
Analysis
Conduct unattended interrogator tests
Perform remote screen captures
Collect parameter and OS log files
Obtain snapshot of device configuration
Action
Update software and parameter files
Remove application files
Reboot devices remotely
Module that reduces total cost of ownership with advanced monitoring, alerts, and remote troubleshooting

15. Manage and Review Content
Configure Content
Deliver Content
Manage and Review Content
Awareness
Monitor events with customizable heartbeats
Track usage for future analysis
Manage activity based on alerts
Monitor memory thresholds
Analysis
Conduct unattended interrogator tests
Perform remote screen captures
Collect parameter and OS log files
Obtain snapshot of device configuration
Action
Update software and parameter files
Remove application files
Reboot devices remotely
Module that provides a practical, economical way to deliver branding, promotion, and advertising content

16. Flexible Service Options
Hosted options make estate management quicker to deploy, easier to maintain, and completely affordable.

17. VeriFone Cloud-Based Service
Limited upfront investment
Reduced operating costs
Faster, easier deployment
Worry-free maintenance
VeriFone Hosted Subscription Fees
Monthly Subscription Fee
1.   Software License Fee
Maintenance and Support Fees based on volume tiers and module(s), include:
Level 1 software support: Ability to contact VHQ Support via , VHQ portal, or Help Desk call.
Software upgrades and bug fixes
Back up and restoration of data at central facility
 Professional Services Fees
Mandatory installation fee for new Customers which includes:
Load application and data
Perform Customer training
Additional services such as customization, integration, or custom reports are considered “custom” and billed separately.
Customer Hosted Subscription Fees
One-time Software License Fee
Fixed price fee based on volume tiers
PLUS
Maintenance and Support Fees based on volume tiers and module(s)
Mandatory annual fee: 18% of Software License Fee 
Limited upfront investment
No server hardware
No OS/Database software
No network connectivity expense
Reduced operating costs
Less system administration time and overhead
No utility expense, i.e., power, cooling
No telecom expense
No VHQ hardware maintenance
Faster, easier deployment
VeriFone installs software and customer data
Provides comprehensive training
Worry-free maintenance
VeriFone performs ongoing hardware and software upgrades
Performs back up/archiving
Professional Services Fees
Simplify implementation and on-going support

18. VeriFone HQ: One Smart Solution to Manage Your Entire Estate
Efficiently download software updates
Reduce problem resolution time to keep lanes operating and minimize support costs
Easily and effectively push marketing messages to terminals in stores
Accurately monitor location and status of terminals for PCI compliance
Future proof investment – what you want when you want it
Provide Customers a consistent, streamlined user experience in managing their expanding portfolio of VeriFone devices
Enable rapid deployment of new payment paradigms like mobile wallet, smart cards, and on-screen marketing
Lead the change from static to dynamic payment environment (“devices are active points of interaction managed in a dynamic fashion”)
Reduce total cost of ownership through task automation and rapid problem resolution
Accurately track device location and status for PCI compliance
Make device management quick to deploy, easy to maintain, and affordable for small and mid-tier customers
Allow large customers to simplify their IT burden and avoid capital expenditure investment by having VeriFone supply VHQ as a service.

19. Backup slides

20. How is VeriFone HQ Different than PAYware Vision?
Wider range of platforms and connectivity environments, i.e., non-IP
Managed services platforms (VeriFone or Customer Hosted)
Enhanced security using server and device authentication
Best in class user experience driven by modern web UI
VHQ provides 3 modules
Enhanced Device Management features
VHQ supports devices in the standalone and integrated (connected to ECR/POS) environment
VHQ is designed as a services platform and can be deployed as a VeriFone hosted or Customer hosted solution
VHQ provides enhanced security using server and device authentication
VHQ aims to provide the best in class user experience driven by the web UI
VHQ provides the Device Management, Diagnostics and Content Management modules
VHQ Device Management features
Flexible hierarchy up to 15 levels
Comprehensive device profile that includes software, hardware, keys loaded etc
Capture and prioritize device alerts and events
Detailed download monitoring
Editor for parameter and config files
Comprehensive reporting about device estate, location, status etc

21. Firewall to allow devices to call outside
VeriFone Hosted Network Layout
Integrated Store
VeriFone Data Center
VHQ Server Cluster
IP Connected Store
VHQ Database Server
Firewall to allow devices to call outside
Users

22. Customer Hosted Network Layout
Integrated Store
Customer Data Center
Server Cluster in DMZ
IP Connected Store
Database Server
Users