Job Redesign and Job Enrichment Chapter 8 Job Redesign and Job Enrichment

Learning Objectives Explain what job design is all about. Describe how job rotation, job enlargement, and job enrichment work. Describe the five core job dimensions and illustrate selected enrichment principles that help to create these dimensions. Explain the significance of MPS and job profile charts.

Learning Objectives (contd.) Discuss five job enrichment principles. Cite some illustrations of job enrichment in action. Discuss four current challenges in job design. Explain how to manage your career more effectively.

Job Redesign Job redesign refers to any work changes that increase work quality or productivity.

Job Redesign Techniques In job rotation, the workers move from one job to another. Job enlargement gives the worker more to do. Job enrichment gives the worker more authority in planning and controlling the work.

Figure 8.1 - Job Rotation

Core Job Dimensions … are characteristics that make work more motivational.

Five Core Job Dimensions Skill variety is the degree to which jobs require a completion of different activities. Task identity involves the degree to which a job requires completion of an identifiable piece of work. Task significance is the degree to which a job has a substantial impact on others. Autonomy is the degree to which a job provides the worker with freedom in carrying it out. Feedback is the degree to which the work provides the worker with performance information.

Motivating Potential Score The motivating potential score measures the presence of core job dimensions. ( ) Skill Variety + Task Identity +Task Significance MPS = x Autonomy x Feedback 3

Figure 8.2 - Profile Chart of Core Job Dimensions for Three Jobs

Job Enrichment Principles Formation of natural work units Establishment of worker-client relationships Combining of tasks Vertical loading Opening of feedback channels

Figure 8.3 - Example of the Relationship Between Selected Job Enrichment Principles and Core Job Dimensions

Vertical Loading … closes the gap between the doing and controlling aspects of the job.

Current Challenges in Job Design New workplace designs The increasing use of teleworkers The challenge in dealing with contract workers Managing hard-to-keep employees

Key Terms in the Chapter Job design Job rotation Job enlargement Core job dimensions Skill variety Task identity Task significance Autonomy Feedback Motivating potential score Job profile chart Vertical loading Job enrichment