1. Chapter 11 Designing Work
Management: A Skills Approach, 2/e by Phillip L. Hunsaker
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Learning Objectives
Diagnose Job Characteristics
Apply Motivation Theories to Design Satisfying Jobs
Design Jobs to Maximize Employee Performance
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Job Design –
refers to the way tasks are combined to form complete jobs
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How Do We Design Jobs?
The Job Specialization Approach
Frederick Taylor – Scientific Management
Making jobs smaller
More specialized
Standardized
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How Do We Design Jobs?
Job Expansion Approaches
Job Enlargement
Job Enrichment
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Job Enlargement
Attempts to overcome the drawbacks of specialization by horizontally expanding a job by increasing the job scope
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Job Enrichment
Attempts to design more meaning and challenge into jobs by adding planning and evaluating responsibilities
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8. Redesigning Jobs Today
Technology
Telecommuting
Virtual office
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9. What Makes a Job Meaningful?
Five Core Job Dimensions
Skill Variety
Task Identity
Task Significance
Autonomy
Feedback
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Core Job Dimensions
Skill Variety
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Core Job Dimensions
Task Identity
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Core Job Dimensions
Task Significance
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Core Job Dimensions
Autonomy
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Core Job Dimensions
Feedback
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15. Examples of High and Low Job Characteristics
Skill Variety High: An auto-repair shop operator who does electrical repairs, rebuilds engines, does body work, and handles customer complaints
Low: A body shop worker who sprays paints 8 hours daily
Task Identity High: A cabinetmaker who designs a piece of furniture, selects the wood, builds the object, and finishes it to perfection
Low: A worker in a furniture factory who operates a lathe solely to make table legs
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16. The Job Characteristics Model
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17. How Others See Your Job Makes a Difference
Social Information Processing Model (SIP)
Employees form attitudes and behavior in response to the social cues provided by others.
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18. Designing Jobs for Maximum Performance
JCM Model
Combine Tasks
Create Natural Work Units
Establish Client Relationships
Expand Jobs Vertically
Open Feedback Channels
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Working with Teams
JCM Principles
Group Composition
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Work Schedule Options
Flextime
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Work Schedule Options
Job Sharing
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Work Schedule Options
Telecommuting
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