Chapter 4 Listening Succeeding as a receiver

Listening is the "receiving" part of communication.  A skill that requires conscious hearing  We don't do it well 25% of what we hear is remembered

What is the cost of poor listening?  If each American prevented just one $10 mistake it would save…

Rate Gap Between Speaking and Listening  Listening spare time  We speak 120 to 180 words per minute  But we hear and process must faster

How we hear and process  Hear 50 words  Tune In and Think  Hear Next 60 Words  Tune Out and Mind Wanders  Hear Next 70 Words  Tune Back In and Think

What are the 4 Ways to Listen?  Appreciative Listening  Most basic -- music, nature, etc.  Discriminative  Single out sounds from a noisy environment  Empathetic Listening  Acting as a sounding board -- hear to offer solutions  Critical Listening  Evaluate if what you hear has value

Why is listening difficult? 1. PROBLEM - Tune out dull topics - MEGO (my eyes glaze over) 2. PROBLEM - Fake attention 3. PROBLEM - Yield to distractions 4. PROBLEM - Criticize delivery or physical appearance

Why is listening difficult? 5.PROBLEM - Jump to conclusions 6.PROBLEM - Overreact to emotional words 7.PROBLEM - Interrupt - quit listening when we speak

Filters to Listening  These will distort listening Age Experience Religion Biases Emotions Family Morals Physical Condition Attitude

Listening in Speeches  xplore–think ahead  nalyze message  eview–think about what has been said  earch–look for hidden messages

Listening in Conversations  Show you are listening Eloquent Grunts Door Openers - "Go on", "Really?", "Oh?"

Listening in the Workplace

Being Introduced and Introducing Others  How to remember names: Repeat the name 2 or 3 times in your first conversation. Relate the person's name to something familiar. Develop a determination to remember.

Professional Procedure  Seniority counts Introduce older to younger Then Turn the Tables youngerolder

Introduction Steps  Make eye contact  Extend your hand  Make a brief comment that includes the name  "A pleasure to meet you, Mr. Smith"

Accepting Criticism  Don't tune out criticism  Be coachable  Overcome obstacles to criticism Put yourself in their shoes. Know that employers, teachers, coaches want to correct, not criticize.

Ask for Explanations  Get additional information Would you say that again?", "Excuse me, could you be more specific?” Paraphrase for understanding  Be sure you are actively participating Communication is a two-way street

Put it Down on Paper  Memory alone can't guarantee understanding key points  How to take notes Be prepared Get it down Don't write everything

Recalling the Facts  How does listening differ from hearing?  What is the cost to America of poor listening?  What happens because we speak at a different rate than we listen?  How do we combat this?  What are the four types of listening?  What are the 7 deadly habits of poor listening?  What in a speech can help listening?  What can listeners do to help the speaker?  What can you do to aid memory? Looking Back on Page 108

Vocabulary  passive listening  active listening  appreciative listening  discriminative listening  empathetic listening  critical listening  filter  testimonial  false comparison  jump on the bandwagon  stack the deck  name calling  door opener  paraphrase  summarize Speech terms on Page 85