1. Chapter 3
Listening

2. Hearing v. Listening
Hearing is the physiological act of the sound waves hitting the ear drum.
Listening is the act of organizing and making sense of what we hear.
Listening is closely linked to critical thinking

3. 4 Types of Listening Appreciative listening Empathetic listening
Listening for pleasure
Empathetic listening
Listening to provide emotional support
Comprehensive listening
Listening to understand
Critical listening
Listening that evaluates the message

4. 4 Causes of Poor Listening
Not concentrating
Listening too hard
Jumping to conclusions
Focusing on delivery and appearance

5. How to Become a Better Listener
Take listening seriously
Be an active listener
Resist distractions
Don’t be swayed by appearance and delivery
Suspend judgment
Focus your listening
Listen for main points
Listen for evidence
it should be accurate, objective, relevant, sufficient
Listen for technique
Develop note-taking skills