1 The importance of Team Working and Personal Attributes.

2 Building Relationships Think about all your relationships—your connections or dealings with other people.

3 Building Relationships The key to getting along with people is respect, or consideration for others.

4 Respect Is the Key Employers take social skills seriously. They know that employees who have social skills have the key to good relationships in the workplace.

5 Getting Along With Others When you get along with coworkers and others at work, you will do a better job. You will also enjoy your work more.

6 Ways to Build Relationships continued Graphic Organizer Treat people as you would like to be treated. Be thoughtful and considerate. Try to understand the other person’s side. Empathize—Try to see things from the other person’s point of view and understand his or her situation. Speak carefully. Think of the way others will feel when they hear what you have to say.

7 Ways to Build Relationships Graphic Organizer Listen when others talk. Let other people know you’re interested in them. Help others. Lend a hand if you see someone having trouble doing something. Be friendly. Be pleasant and smile. Have a sense of humor. Find ways to see the light side of a situation.

8 Getting Along With Yourself How you feel about yourself—your self-esteem—affects how you get along with others. Self-esteem is your recognition and regard for yourself and your abilities.

9 Dealing With Conflict Even when people do their best to get along, conflicts can arise. A conflict is a strong disagreement.

10 Causes of Conflicts Conflicts have a variety of causes. Some are based on misunderstandings.

11 Causes of Conflicts Other conflicts come about because people have different beliefs or opinions, or because of gossip and teasing, or jealousy.

12 Causes of Conflicts Prejudice is another cause of conflict. Prejudice is a negative attitude toward a person or group that is not based on facts or reason.

13 Resolving Conflicts No matter what its cause, a conflict is like any other problem. To deal with a conflict, you need good problem-solving skills.

14 Resolving Conflicts If you can’t agree, you may need to ask someone to act as a mediator. A mediator is someone who helps opposing people or groups compromise, or reach an agreement.

15 Resolving Conflicts At work, a step-by-step process called conflict resolution may be used to settle disagreements.

16 Steps in Conflict Resolution Graphic Organizer Take turns describing the problem from different points of view. 1. Define the problem. Offer solutions to the problem. 2. Suggest possible solutions. Discuss the suggested solutions. 3. Evaluate possible solutions. Brainstorm possible compromises. Then try to agree to a compromise solution. 4. Come to a compromise. Invite a third person to listen and make suggestions for a solution. 5. Get another point of view. Ask a mediator to make the final decision. 6. Ask someone else to decide.

17 Preventing Conflicts When you feel yourself getting angry, try these ways of cooling off: Take a deep breath and count to 10. Go for a walk or do something else that is physical. continued

18 Preventing Conflicts Laugh it off and walk away. Take a few minutes to have a “talk” with yourself. Remind yourself of the reasons you don’t want to get angry.

19 Why It’s Important People work together to complete all kinds of projects successfully. You’ll be able to use team skills in school and in the work you do someday.

20 The Importance of Teamwork Working as a team member is already an important part of your everyday experience. It will continue to be important when you enter the world of work.

21 Teams in the Work World Businesses today rely more and more on teams of workers to get jobs done.

22 Teams in the Work World Team members of a group collaborate. Collaboration means working with others for a common purpose.

23 The Benefits of Teamwork Team players tend to feel good about their work because they are empowered. Empowerment is the feeling of power and satisfaction that comes from being directly responsible for your work decisions.

24 The Benefits of Teamwork Brainstorming is one method that teams use to come up with ideas to solve problems. Brainstorming is a method of shared problem solving in which all members of a group contribute ideas.

25 Team Planning Before you start working on a team project, you should make a plan. Team planning involves working with others to set goals, assign tasks, and assess results.

26 Setting Goals Taking time to set goals helps everyone understand the purpose of the group. When you set goals as a team, you will all be moving in the same direction.

27 Assigning Roles and Tasks It’s important for each team member to have a role, or part to play. No matter what your role, the other team members will count on you.

28 Assessing Results Problems are less likely to crop up if team members meet from time to time to assess, or judge, their progress.

29 Dealing With Problems Teams face their share of problems no matter how well organized they are.

30 Dealing With Problems Most problems can be avoided by setting clear goals, taking action promptly, and communicating.

31 Attitude Counts Perfection Always expecting perfection can cause problems. If you try to do everything perfectly, you will probably be disappointed and become stressed out. Perfection Always expecting perfection can cause problems. If you try to do everything perfectly, you will probably be disappointed and become stressed out.

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