By : Y N Jagadeesh Trainer – Soft skills Blue HR Solutions

Communication (from Latin "communis", meaning to share) is the activity of conveying information through the exchange of thoughts, messages, or information, as by speech, visuals, signals, writing, or behavior. Communication is defined as “any act by which one person gives to or receives from another person information about that person's needs, desires, perceptions, knowledge, or affective states.

SENDER RECEVER CHANNELS OF MESSAGE COMMUNICATION EncodeDecode RESPONSEFEEDBACK

COMMUNICATION VERBAL ORAL WRITTEN NON VERBAL BODY LANGUAGE

Knowledge on concept Oral Voice Concept Words Formation Sentence Formation Clear Ups & Downs Pace & Pause VERBAL COMMUNICATION

 Oral communication implies communication through mouth.  It includes individuals conversing with each other, be it direct conversation or telephonic conversation.  Speeches, presentations, discussions are all forms of oral communication

Writing is the representation of language in a textual medium through the use of a set of signs or symbols

Non – Verbal Communication Body Language postureGestures Eye Contact Facial Expression

Body Language is the communication of personal feelings, emotions, attitudes, thoughts through body movements.

Posture: It is the Position or Pose of appearance Example: Way of Standing, Way of sitting, Etc..,

The way of standing position

The way of sitting position

Gestures: The way how you move your show your body parts like Hands, Legs, Etc..,

Facial Expressions Showing our feelings on Face like Navras feelings

Eye Contact By Maintaining eye contact  we can grab the attention of listeners  We can understand there feelings  We can communicate with them

 By Learning  By Practicing

Communication skills are major part of Soft skills which is required to maintain good relationship with people