About HDI HDI : Desktop support & service desk professionals: –HDI Web-Site www.thinkhdi.comwww.thinkhdi.com –Arizona Web-Site www.azhdi.comwww.azhdi.com.

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Presentation transcript:

About HDI HDI : Desktop support & service desk professionals: –HDI Web-Site –Arizona Web-Site NEW: Desktop Support Advisory Board & Leadership Council: –Advice & guidance for the creation of industry standards, best practices, research, expert sharing, & continued professional development –Leadership Council overseas Advisory Board Important Dates: –World Conference for IT Service &Technical Support March 29 th to April 1 st in Las Vegas. Expo is free. –Fusion 2011 with HDI & itSMF is September 25 th to 28 th in Washington D.C.

AZHDI 2011 Update 2 nd Quarter: Save the Date: April 14 th. 11:30 AM to 1:00 PM. Lunch provided. Location: Macerich; N Tatum Blvd, Phoenix, Az Networking: Service desk professionals please bring someone from your desktop team & deskside support professionals, please bring a counterpart from your service desk team. Format: Round robin Discussion. Topic of interest for both service desk & deskside support professionals. Costs: Free to Members. Non-Members $ rd Quarter Event: Early planning phases. Combining July speaker with a Diamondbacks game. For updates please go to or join us on Costs: Free to Members. Non-Members between $20 to $40. 4 th Quarter Event: Analyst of the Year: Planned for Q Costs: Free to Members. Non-Members TBD. Other: Announcing HDI Connections: Past meeting presentations, articles or links you would like to share. Tab located on You can request a login ID to be added to the list. If your company is interested in sponsoring a future event, providing a meeting location or a speaker please send a message to

AZHDI Board Info & Open Positions Current Board: –President; Jennifer White, CompuCom: or (480) –Vice President of Programs; Cindy Priester, BDO –Vice President of Membership; Bruce Gleaton, Robert Half –Vice President of Finance; Alex Luvano, Volt –Vice President of Communications; Ralph Devlin, Macerich –Webmaster; Ted Cohen, Central Arizona Project Open Board Positions. Interested? Please contact Jennifer White: –VP of Special Events (5-10 Hours Month). Works with VP of Programs –VP of Vendor Management (5-10 Hours Month)