1. HDI Updates September 2005

2. Local Chapters Policies & Procedures Agreement –Signed by all officers –Fax to Sophie at HDI Global Fax: 719-268-0184 or Mail: –HDI 102 South Tejon, Suite 1200 Colorado Springs, CO 80903 –Due to HDI Global on September 30

3. Membership SupportWorld –arriving in September Metrics guide –September –Topic: “Cost per incident per channel” Focus Book –September –Topic: “The IT Service Desk Value Proposition” –Author: Robert Last SPIN –Tuesday, September 13,2005 –Topic: Change Management –Speaker: TBD

4. Membership ITIL DVD Series available –Special deal for Local Chapters –Special order form (find it on CHKR) Deadline, October 1 “Performance Metrics” White paper –Written by Strategic Advisory Board –Completed and out to members Event Connect

5. Membership Team Excellence Award Nominations –Submission due date: October 31, 2005 –Criteria found on HDI website

6. Training/Certification HDI University –September 28-30 Orlando, FL Gaylord Palms –December 12-14 San Diego, CA Westin Horton Plaza

7. Training/Certification Team Lead Class –Replaces HDSA class Showcased at HDI Annual Conference March 19-22 Nashville, TN NEW

8. Training/Certification New online products –Exam Prep For HDA and HDM only Can’t take Exam Prep unless you have taken an HDI course –Sarbannes Oxley Online course only 2 to 3 hour course NEW

9. Training/Certification Certification Testing: –Offered at all HDI Universities HDA and HDM only Paper based testing Proctored by HDI Must be taking the certification class Test included in the price of the class –Testing offered at HDI Annual Conference HDA and HDM only Offered to everyone Several testing times scheduled Sign up on site NEW

10. Training/Certification HDI Training going Global –HDI Training is reaching in to International markets –HDI Training courseware materials will soon be available in other languages –HDI Certification tests will soon be available in other languages

11. Events IT Infrastructure Management Conference –October 2-5, 2005 –Orlando, FL –Gaylord Palms Hotel HDI Annual Conference –March 19-22, 2006 –Nashville, TN –Opryland Hotel All chapters will be receiving 50 “Save the Date” postcards to give out at meetings –Should receive these by October 2, 2005

12. Forums Executive Forum –September 22-23 –Martha’s Vineyard Higher Education –November 8-11 –Glenwood Springs, CO Hosted by Colorado Mountain College Healthcare –September 14-16 –Baltimore, MD –Hyatt Regency

13. Forums Support Center Leadership –October 3-5, 2005 –Orlando, FL –Gaylord Palms Financial –Working on filling these dates and locations –Who does this include? Interested in joining a forum? –Contact Leslie Cook lcook@thinkhdi.com

14. Customer Satisfaction Survey In development phase Beta launch –September 2005 –Looking for beta testers –If you are interested contact: Dana Deason –ddeason@thinkhdi.com –800-248-5667 x268 Product Available –November 2005

15. Overall HDI Peggy Libbey promoted –President & Chief Operating Officer Executive Team: –Ron Muns, CEO –Peggy Libbey, COO –Fiona Henderson, Executive Director, Events –Rich Hand, Executive Director, Membership