New Standard The Journey

Part A – Conditional Pass More results needed for A5 – Impact Part B – Deferred We were better than the application

The Application Important to get the right person to write the Application Must cover the whole criteria Use visual evidence in the application Don’t rely on signposting to extra evidence Use case studies and real experiences

The Visit BCOT has 700 employees (350 permanent) 1300 employers who we work with 18m turnover We had 2 assessors for one day

Who did they see? Lead on New Standard Principal Finance Director Director of Development and Partnerships Business Unit delivery people CoVE delivery people HR Manager 130 employers!!!!

The Visit They asked to see: Strategic Plan Customer Service protocols Mystery Shop results Staff development records showing training related to negotiation and sales Employer proposal – standard qualification Employer charter Complaints procedure CRAE Quality Improvement Plan SMT minutes Product proposal

Our Action for Business Journey Creation of a dedicated Business Unit with an Account Manager focus and strong links into curriculum areas Better collection and use of LMI CRMS used across the College More employer feedback collected and used effectively Targeted marketing Investment in industry standard resources Sales training for account managers Employer friendly systems and procedures

Key partner in the Business Link brokerage scheme Sharing good practice with other colleges Revamping the advisory committees to make them more relevant to local employers The production of an employer friendly business directory The production of an employers charter

Creation of a strategy to monitor employer satisfaction at all stages of their journey with us Job descriptions changed to include employer liaison Employer engagement module for new staff Secondments to industry for staff

Without all those things we could not have achieved the New Standard So many changes that we needed to make to become employer focussed