GAIT 2010 Update CIO Council May 12, 2008

Georgia Technology Authority GAIT 2010 RFP Overview Two RFPs released April 21 ▪Stream 1 – IT Infrastructure Services ▪Stream 2 – Managed Network Services Only qualified vendors received RFPs ▪Stream 1 – IBM, EDS and Northrop Grumman ▪Stream 2 – AT&T, EDS and Northrop Grumman

Georgia Technology Authority RFPs Posted on GTA Website

Georgia Technology Authority A Different Kind of Procurement We are looking for a creative solution We need to know what the marketplace can do Engaging in discussions with potential service providers is key This is the right approach for meeting our goal – getting the best IT solution for Georgia

Georgia Technology Authority Key RFP Provisions Human Resources Service Level Agreements Pricing Methodology ITIL Based Industry Best Practices Governance Requirements

Georgia Technology Authority Business Rationale – Infrastructure State must reduce its risk Complex environment cannot run without proper skill sets, governance and funding State lacks skill sets and funding to create a sustainable, well-managed IT infrastructure Services view “changes the game” to the state’s benefit – m anage more, do less

Georgia Technology Authority Business Rationale – Managed Network Services GTA is a “middle man” between the marketplace and our customers GTA adds costs but delivers little incremental value GTA must get out of this business but continue to manage telecom services to agencies

Georgia Technology Authority Human Resource Provisions Infrastructure RFP ▪Offers of regular, long-term employment to in-scope employees Managed Network Services RFP ▪Offers of regular, long-term employment to designated employees Both RFPs: ▪Credit for years of service with the state ▪No wait time for benefits eligibility ▪Comparable compensation and benefits ▪Process to prepare employees to work for service provider Final provisions defined during evaluation, negotiation

Georgia Technology Authority Why are HR provisions not more specific? Each potential service provider will make comparable offers Agency HR reps will evaluate proposals, take part in negotiations By not over-defining offers, we know we will get the best opportunities for staff

Georgia Technology Authority Next Steps May: Vendor Q&A, solutions review June: RFP responses due, walk-throughs July: Due diligence August: Amended responses due September: Negotiations October: Contract signing Evaluations will involve teams from GTA and agencies

Georgia Technology Authority GAIT 2010 is Transformational Change Service Levels ▪Measure service provider’s actual performance ▪State and provider agree to service levels and quality Pricing Model ▪Provider sets base charge tied to specific service volumes ▪Volumes can be increased or decreased Service Management Organization ▪Provides disciplined approach to managing service providers ▪Ensures they deliver to the contract ITIL Based Processes ▪Provides a systematic approach to IT service management ▪Recognized as an international standard

Georgia Technology Authority Questions? Current information always available at questions to

Georgia Technology Authority