Large Customer Satisfaction Rocky Mountain Power TQS Customer Satisfaction Trends 2000-2013.

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Presentation transcript:

Large Customer Satisfaction Rocky Mountain Power TQS Customer Satisfaction Trends

Customer Satisfaction Results Are Good; Opportunities for Improvement and Consistency

Market Strategies Inc. Four-Year Results Residential Customer SatisfactionCommercial Customer Satisfaction Year Rocky Mountain Power % satisfied Rank No % satisfied Rank No. 1 (tie) 93% satisfied Rank No. 1 (tie) 94% satisfied Rank No. 4 91% satisfied Rank No % satisfied Rank No Did not participate 92% satisfied Rank No. 3 90% satisfied Rank No % satisfied Rank No. 8 95% satisfied Rank No % satisfied Rank No. 4 88% satisfied Rank No. 5 (tie) 88% satisfied Rank No. 5 (tie) 80% satisfied Rank No % satisfied Rank No % satisfied Rank No % satisfied Rank No % satisfied Rank No % satisfied Rank No. 2 85% satisfied Rank No % satisfied Rank No % satisfied Rank No. 3