1. Custom Made
Custom(er) Made: Learnings about consumer driven from an NDIS environment
Kate Rush
Daina Wilson

2. Custom Made
The Context: - NDIS in SA (0-16 years) our service environment - Active Living learnings - sector trends (co-design, social enterprise etc)

3. The right environment:
Custom Made
The right environment:
Custom Made
Adaptable vision
Market Research
Principles/ Rules of Engagement
The ‘Back of House’
Change Management

4. Custom Made
NDIS Customer Advocate - the role - challenges and opportunities Breadth of Need Depth of Need

5. Custom Made
Customer experience

6. Custom Made
The Future: - Continuous improvement (practice, culture, value) - More detailed staff profiling - Data from first 150 clients - customer satisfaction surveys
Kate Rush Daina Wilson