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Nonfinancial Performance Measures

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Presentation on theme: "Nonfinancial Performance Measures"— Presentation transcript:

1 Nonfinancial Performance Measures
Chapter 9 Managerial Accounting Concepts and Empirical Evidence

2 Balanced Scorecard (BSC)
Definition: BSC relates to the notion of balancing financial and nonfinancial organizational performance measures to assure that an organization is achieving its strategy. Financial Metrics Nonfinancial Metrics 2

3 Nonfinancial Performance Measures
Product Quality Market Share Customer Satisfaction Productivity Nonfinancial Performance Measures Managerial Accounting Concepts and Empirical Evidence

4 Nonfinancial Performance Measures
Product Quality Market Share Customer Satisfaction Productivity Nonfinancial Performance Measures Managerial Accounting Concepts and Empirical Evidence

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