Transforming BT With a little help from our friends at Actuate

© British Telecommunications plc BT Group plc One of the world’s leading providers of communications solutions and services. operating in 170 countries. Annual turnover £20.2 billion 106,200 Workforce

© British Telecommunications plc 21 Century Network Story Delivering BT’s 21st Century Network across the UK Strategy

© British Telecommunications plc 21CN – Working round the clock to deliver BT’s vision 21CN - it’s the most radical transformation programme in the industry today 21CN - the challenges are huge especially when you’re the first… and there’s no handy manual to guide you along the way 21CN – 30 million line to be migrated across exchanges 21CN – the f irst end user customers transferred in November CN – customer focus…BT’s focus on customer satisfaction to ensure switchover is as smooth as possible

© British Telecommunications plc 21CN – Three key objectives Empower the end user with control, choice and flexibility like never before including communications from anywhere to any device Offer exciting new services for end user faster than before Reduce costs and grow cash cost savings - expected to amount to £1 billion per annum by 2008/9 Speed to market End user experience & empowerment Cost transformation

© British Telecommunications plc 21CN Migrations Control Centre (MCC) The Plan To roll-out 21st Century Network across the UK in the quickest possible time with as minimum disruptions as possible. The MCC Team’s mission The Migration Control Centre is the mission critical control centre at the centre of this, set up to migrate BT Wholesales customers from the 20th Century Network across to the 21st Century Network. 24/7, 365 Operation

© British Telecommunications plc What we did…the journey for our customers Crawl - Before Actuate! PDF files accessible from BTWholesale.com Walk - Welcome Actuate! Quarter 1…Actuate reporting and MCC Web portal Run - Quarter 2…enhanced reporting capability + auto push s + dashboards Sprint - TBD Quarter 3 + Quarter 4

© British Telecommunications plc Why Actuate Consistent with existing product set Re-use of existing architecture and reporting template Short development cycle Proven track record within BT Existing skills base

© British Telecommunications plc Benefits Real time migrations information to Communication Providers (CP’s)/Partners. One-stop shop for migrations information, resulting in reduction in customer queries and ultimately customer satisfaction Automation of manual tasks resulting in cost avoidance

© British Telecommunications plc MCC auto notification overview Database Messaging Hub 5 minute poll

© British Telecommunications plc MCC Fallback & Stability Dashboard

© British Telecommunications plc