1. Consult21 Information is subject to change and is for discussion purposes only. Any dates/timings are the current anticipated timescales and may be subject to change. I&M WG 1 21CN migration portal Webcall This presentation has been developed to promote awareness and demonstrate the 21CN migration portal

2. Consult21 Information is subject to change and is for discussion purposes only. Any dates/timings are the current anticipated timescales and may be subject to change. I&M WG 2 Jose AcevedoGeneral Manager of the Migration Control Centre Lee CrowReporting Manager Migration Control Centre Marco ValdiviaCustomer Engagement Wendy Moir21CN Migration Communications

3. Consult21 Information is subject to change and is for discussion purposes only. Any dates/timings are the current anticipated timescales and may be subject to change. I&M WG 3 21CN migration portal webcall agenda Promote awareness for the 21CN migration portal  What is it?  Who is it for?  Why do you need to apply for access?  How can you apply for access?  How to suggest improvements on an ongoing basis Existing capability overview Future capability overview Managing future deployments / enhancements Questions & Answers

4. Consult21 Information is subject to change and is for discussion purposes only. Any dates/timings are the current anticipated timescales and may be subject to change. I&M WG 4 Useful websites Switched-on website http://www.switchedonuk.org 21CN website http://www.btplc.com/21CN/ Consult21 website http://www.btwholesale.com/consult21 21CN migration portal http://www.btwholesale.com/mcc

5. Consult21 Information is subject to change and is for discussion purposes only. Any dates/timings are the current anticipated timescales and may be subject to change. I&M WG 5 21CN migration portal evolution Born from the Migration Control Centre (MCC) Consultation “Wouldn’t it be great if we managed this information via an e-channel?” Industry has had the opportunity to input to the consultation via the MCC experts workshops Various collaborative workshops were held (Migration Experts working group) to capture and refine your requirements First release (quality gate automation) released at the end of July 07 Further releases are expected with incremental capability improvements

6. Consult21 Information is subject to change and is for discussion purposes only. Any dates/timings are the current anticipated timescales and may be subject to change. I&M WG 6 What is it? A source of data to help BT and Communications Providers manage the migration A means by which communications can be distributed (PUSH) or obtained (PULL), by customers using an e- channel Search BT’s National Migration Schedule and tailor the searches and communications per customer segment Enables human-to-web interface and machine-to-machine interface Available from www.btwholesale.com/mcc Built on the same platform as the Broadband Customer Reporting (BBCR) application

7. Consult21 Information is subject to change and is for discussion purposes only. Any dates/timings are the current anticipated timescales and may be subject to change. I&M WG 7 Who is it for? Developed for usage by Communications Providers and 21CN Vendors Not for usage for end user consumers, businesses or corporates

8. Consult21 Information is subject to change and is for discussion purposes only. Any dates/timings are the current anticipated timescales and may be subject to change. I&M WG 8 Why do I need to apply for access? This will be the only way, moving forward by which you will be able to access the 21CN Migration data To access the migration data (by Directory Number, DLE 1141, Concentrator 1141, date or PEW reference) To receive migration related communications (e.g. Quality Gate reports and PEWs)¹ If you do not apply for access you will not receive 21CN Migration related communications from the MCC! 2 ¹Will apply for Nelson and onwards. All migrations prior to Nelson will not use the 21CN migration portal 2 The portal only contains actual, real and live information. This will change and more data will be added with further migrations.

9. Consult21 Information is subject to change and is for discussion purposes only. Any dates/timings are the current anticipated timescales and may be subject to change. I&M WG 9 www.btwholesale.com vs 21CN migration portal access You must separately apply for the 21CN migration portal to www.btwholesale.com This will ensure you will have access to the 21CN migration data BT will check, for security reasons, each application to ensure that the right individuals and organisations are accessing the 21CN migration data How to apply for access….

10. Consult21 Information is subject to change and is for discussion purposes only. Any dates/timings are the current anticipated timescales and may be subject to change. I&M WG 10

11. Consult21 Information is subject to change and is for discussion purposes only. Any dates/timings are the current anticipated timescales and may be subject to change. I&M WG 11

12. Consult21 Information is subject to change and is for discussion purposes only. Any dates/timings are the current anticipated timescales and may be subject to change. I&M WG 12

13. Consult21 Information is subject to change and is for discussion purposes only. Any dates/timings are the current anticipated timescales and may be subject to change. I&M WG 13

14. Consult21 Information is subject to change and is for discussion purposes only. Any dates/timings are the current anticipated timescales and may be subject to change. I&M WG 14

15. Consult21 Information is subject to change and is for discussion purposes only. Any dates/timings are the current anticipated timescales and may be subject to change. I&M WG 15 The Broadband eco team will process your application Using the existing broadband platform for reporting

16. Consult21 Information is subject to change and is for discussion purposes only. Any dates/timings are the current anticipated timescales and may be subject to change. I&M WG 16

17. Consult21 Information is subject to change and is for discussion purposes only. Any dates/timings are the current anticipated timescales and may be subject to change. I&M WG 17 The Broadband eco team will provide you with a username and password

18. Consult21 Information is subject to change and is for discussion purposes only. Any dates/timings are the current anticipated timescales and may be subject to change. I&M WG 18 21CN migration portal webcall agenda Promote awareness for the 21CN migration portal  What is it?  Who is it for?  Why do you need to apply for access?  How can you apply for access?  How to suggest improvements on an ongoing basis Existing capability overview Future capability overview Managing future deployments / enhancements Questions & Answers

19. Consult21 Information is subject to change and is for discussion purposes only. Any dates/timings are the current anticipated timescales and may be subject to change. I&M WG 19 Existing capability overview The 21CN migration portal consists of the following sections: Search Report  Search all timeline and event driven reports  Search the National Migration Schedule  Search the daily stability reports  Store 5 favourite searches  Search by Directory No./DLE 1141/Conc 1141/PEW Reference Situation Report Reports sent out today Reports sent out in the last 7 days Reports sent out in the last 14 days

20. Consult21 Information is subject to change and is for discussion purposes only. Any dates/timings are the current anticipated timescales and may be subject to change. I&M WG 20 National migration schedule search Demonstration on how to: Access the National Migration Schedule (NMS) Search report Query the National Migration Schedule using certain parameters (e.g. Directory Numbers) Example of what type of information you will be able to see View the entire National Migration Schedule

21. Consult21 Information is subject to change and is for discussion purposes only. Any dates/timings are the current anticipated timescales and may be subject to change. I&M WG 21

22. Consult21 Information is subject to change and is for discussion purposes only. Any dates/timings are the current anticipated timescales and may be subject to change. I&M WG 22

23. Consult21 Information is subject to change and is for discussion purposes only. Any dates/timings are the current anticipated timescales and may be subject to change. I&M WG 23

24. Consult21 Information is subject to change and is for discussion purposes only. Any dates/timings are the current anticipated timescales and may be subject to change. I&M WG 24

25. Consult21 Information is subject to change and is for discussion purposes only. Any dates/timings are the current anticipated timescales and may be subject to change. I&M WG 25 Quality gate report access / search Demonstration on how to: Accessing all types of quality gate reports using Directory Numbers as parameters Example of what information you will be able to see from the portal Example of what a quality gate report looks like on the portal

26. Consult21 Information is subject to change and is for discussion purposes only. Any dates/timings are the current anticipated timescales and may be subject to change. I&M WG 26

27. Consult21 Information is subject to change and is for discussion purposes only. Any dates/timings are the current anticipated timescales and may be subject to change. I&M WG 27

28. Consult21 Information is subject to change and is for discussion purposes only. Any dates/timings are the current anticipated timescales and may be subject to change. I&M WG 28

29. Consult21 Information is subject to change and is for discussion purposes only. Any dates/timings are the current anticipated timescales and may be subject to change. I&M WG 29

30. Consult21 Information is subject to change and is for discussion purposes only. Any dates/timings are the current anticipated timescales and may be subject to change. I&M WG 30 Situation report access Demonstration on how to: Access the migration situation report What the situation report looks like

31. Consult21 Information is subject to change and is for discussion purposes only. Any dates/timings are the current anticipated timescales and may be subject to change. I&M WG 31

32. Consult21 Information is subject to change and is for discussion purposes only. Any dates/timings are the current anticipated timescales and may be subject to change. I&M WG 32

33. Consult21 Information is subject to change and is for discussion purposes only. Any dates/timings are the current anticipated timescales and may be subject to change. I&M WG 33 Stability report access Demonstration on how to: Access the migration stability report using a DLE code What the stability report looks like

34. Consult21 Information is subject to change and is for discussion purposes only. Any dates/timings are the current anticipated timescales and may be subject to change. I&M WG 34

35. Consult21 Information is subject to change and is for discussion purposes only. Any dates/timings are the current anticipated timescales and may be subject to change. I&M WG 35

36. Consult21 Information is subject to change and is for discussion purposes only. Any dates/timings are the current anticipated timescales and may be subject to change. I&M WG 36

37. Consult21 Information is subject to change and is for discussion purposes only. Any dates/timings are the current anticipated timescales and may be subject to change. I&M WG 37 General Enquiries All general enquiries, please email the Migrations Control Centre (MCC): 21cn.mcc.general.enq@bt.com In order to help us process your enquiry can you please ensure that your message contains the following key information:  Contact name, company and email address  Whether your enquiry/suggestion is related to the reports (which reports), MCC website (www.btwholesale.com/mcc) or the portal application  Whether the enquiry/suggestion is related to functionality, usability, aesthetics  The rationale for your enquiry/suggestion

38. Consult21 Information is subject to change and is for discussion purposes only. Any dates/timings are the current anticipated timescales and may be subject to change. I&M WG 38 Opportunity for further detailed demonstrations Further opportunities will be available for detailed 21CN migration portal demonstrations via the following channels: Future Customer Experience workshops Recorded webcalls available for download / replay Bi-laterals Implementation & Migrations Working Group (IMWG)

39. Consult21 Information is subject to change and is for discussion purposes only. Any dates/timings are the current anticipated timescales and may be subject to change. I&M WG 39 21CN migration portal webcall agenda Promote awareness for the 21CN migration portal  What is it?  Who is it for?  Why do you need to apply for access?  How can you apply for access?  How to suggest improvements on an ongoing basis Existing capability overview Future capability overview Managing future deployments / enhancements Questions & Answers

40. Consult21 Information is subject to change and is for discussion purposes only. Any dates/timings are the current anticipated timescales and may be subject to change. I&M WG 40 Future capability overview Scheduling Notification of when the schedule changes Push/Pull options on the schedule Abort / Fallback Reports Currently mandatory Abort / Fallback SITREPs Electronic sitreps available for Abort and Fallback events Bespoke Search Ability to create, save and execute a search based on a set of parameters and apply to all types of reports Bulk Searches Bulk searches of Directory Nos / DLE codes to the portal for processing Postcode search Ability to identify and search the schedule by post codes to enable CP corporate communications Simplification Simplification of the log on process, access, branding and consolidation of the MCC website with the portal

41. Consult21 Information is subject to change and is for discussion purposes only. Any dates/timings are the current anticipated timescales and may be subject to change. I&M WG 41 21CN migration portal webcall agenda Promote awareness for the 21CN migration portal  What is it?  Who is it for?  Why do you need to apply for access?  How can you apply for access?  How to suggest improvements on an ongoing basis Existing capability overview Future capability overview Managing future deployments / enhancements Questions & Answers

42. Consult21 Information is subject to change and is for discussion purposes only. Any dates/timings are the current anticipated timescales and may be subject to change. I&M WG 42 Managing future deployments The 21CN migration portal is currently undergoing a quarterly update / release delivery Based on your actual requirements Q4 06/07 Q1 07/08 Q2 07/08 Q3 07/08 Released 28/11/06 Released 21/07/07 Released due 31/10/07 Release due 29/02/08

43. Consult21 Information is subject to change and is for discussion purposes only. Any dates/timings are the current anticipated timescales and may be subject to change. I&M WG 43 Managing future deployments Each release will consist of the following communications:  Enhancements to the previous release  Clear explanation and update of the “21CN migration portal Overview” document (accessed via the communications website and working group)  An end-to-end walk through of the enhancements via the Implementation & Migrations Working Group (IMWG) and IMWG Customer Experience workshop / working group  Update of the MCC User guide (C21-IM-028)  Update of the XML Interface specifications (C21-IM-029)  Webcall to promote further awareness  Promoted across various other working groups

44. Consult21 Information is subject to change and is for discussion purposes only. Any dates/timings are the current anticipated timescales and may be subject to change. I&M WG 44 Reminder Opportunities for detailed demonstrations of the portal at:  Future Customer Experience workshops  Webcall recordings of a live demonstration of the portal will be available for download / replay  Bi-laterals You can access the portal now via www.btwholesale.com/mcc This will be the medium by which to access 21CN migration data The 21CN portal only has current, live and actual data in it

45. Consult21 Information is subject to change and is for discussion purposes only. Any dates/timings are the current anticipated timescales and may be subject to change. I&M WG 45 Sources of further information Information and support for communication providers on the 21CN programme: http://www.btwholesale.com/consult21 The independent public information website covering the process of migration: http://www.switchedonuk.org For general information about BT’s 21CN programme go to: http://www.btplc.com/21CN/

46. Consult21 Information is subject to change and is for discussion purposes only. Any dates/timings are the current anticipated timescales and may be subject to change. I&M WG 46 21CN migration portal webcall agenda Promote awareness for the 21CN migration portal  What is it?  Who is it for?  Why do you need to apply for access?  How can you apply for access?  How to suggest improvements on an ongoing basis Existing capability overview Future capability overview Managing future deployments / enhancements Questions & Answers

47. Consult21 Information is subject to change and is for discussion purposes only. Any dates/timings are the current anticipated timescales and may be subject to change. I&M WG 47  Answers Questions