GLOCO – Integrated Corporate Portal Final Presentation Presented by Team 3 1 Team 3 Members: Joyce Torres Kenneth Kittredge Pamela Fisher Ruzhena Saltisky Vishal Nath Instructor: Teaching Assistants: Zoya Kinstler Basem Neseim Valar Jayaprakash ISMT E-200 Trends in Enterprise Information Systems

1.GLOCO’s acquisition of companies has resulted in an IT infrastructure that is maintaining multiple independent systems. 2.There are duplicate applications and services. 3.Employees currently must access multiple portals to perform their work. 4.GLOCO needs to provide a single access point to reduce costs and improve employee productivity. Problem Statement 2

Business Requirements 3 ISMT E-200 Trends in Enterprise Information Systems 1.All GLOCO applications will be accessible through a single place, the portal 2.A single login will reduce the number of user ids and passwords 3.A user-configurable interface will present applications to user groups 4.Blogs, wikis and RSS feeds will provide employees with social- networking capabilities. 5.A Travel Search application, and Order Management System will be accessible on the portal.

Scope 4 ISMT E-200 Trends in Enterprise Information Systems The implementation of the portal will include the following: 1.Implementation of the Oracle WebCenter Suite User configuration Security Configuration 2.Configuration of WebCenter Services and WebCenter Spaces 3.Portalization of GLOCO applications currently in use, such as Order Management System Travel Search application Microsoft Outlook Timecard System, etc. 4.Training materials designed for the end user community. ROI Mapped Over 5 Years

AS-IS 5 ISMT E-200 Trends in Enterprise Information Systems

Architectural Approach 6 ISMT E-200 Trends in Enterprise Information Systems

TO-BE Process 7 ISMT E-200 Trends in Enterprise Information Systems

Security Structure Web Security Layers (Source: Oracle) How a Policy Grants Access to a Resource (Source: Oracle) ISMT E-200 Trends in Enterprise Information Systems 8

Risk and Mitigation Risk 1: The owners of legacy applications may have a difficult time accepting the perceived loss of their applications Mitigation: The applications need to be manage by the same group that managed them before Risk 2: Managing change is a crucial part of any transition Mitigation: A training program on portal use will be instituted prior to, during, and after implementation to ease the users transition 9 ISMT E-200 Trends in Enterprise Information Systems Risk 3: Delay in the response from the applications via WebCenter Mitigation: Move applications and databases into corporate datacenter. And, use AJAX (or similar technologies) in application development Risk 4: Security on the portal is a major concern Mitigation: WebCenter’s robust security model mitigates the security risk Risk 5: Delays by either GLOCO or A2TI could affect the timeline Mitigation: Weekly meetings will enable the team to monitor progress and communicate concerns

10 The Travel Application XML Query Sent XML Response QPX Airfare Shopping & Pricing Engine ISMT E-200 Trends in Enterprise Information Systems

Deployment Process 11 ISMT E-200 Trends in Enterprise Information Systems Install WebCenter & Setup Portals Portalize Applications Move all Applications to the Corporate Application Farm Set Up User Set Up Divisional Portals Training Provide Training to End Users Provide Training to Support Staff Support Staff Complete Oracle University Training Pilot Deployment Pilot Groups from Each Division Incidents Reported to GLOCO Help Desk A 2 TI Responds to Incidents Full Deployment Incidents Reported to GLOCO Help Desk A 2 TI and GLOCO Respond to Incidents Warranty Period Incidents Reported to GLOCO Help Desk A 2 TI and GLOCO Respond to Incidents

Operational Considerations 12 ISMT E-200 Trends in Enterprise Information Systems 1.Post production support is the responsibility of the GLOCO IT Operations department 2.Development support will remain with the existing development teams 3.Enhancement requests and incidents will be submitted to GLOCO’s internal ticketing system 4.Emergency fixes will be prioritized by the affected development and business leadership 5.Tickets can be opened at helpdesk intranet site or by sending them an

13 ISMT E-200 Trends in Enterprise Information Systems Prototype - My Gloco

Training 14 ISMT E-200 Trends in Enterprise Information Systems Online Training Animated WebCenter Suite demonstration modules topics Navigation use of blogs, wiki’s, RSS, group spaces Search collaboration tools Configuration process Modules available online prior to production Help desk will be established simultaneously with model Employees will updated and notified about training and timeline for implementation Onsite training for programmers at corporate headquarters

Success Metrics 15 ISMT E-200 Trends in Enterprise Information Systems The introduction of portal will provide measurable benefits to GLOCO. 1.Applications will see a 100% adoption rate in the first year (assumption: all other access to migrated applications is removed) By tracking user visits to each page Web Center Analytics helps determine portal adoption application use collaboration rates 2.Decrease in overall operation cost Number of application can be consolidated Timesheet Eventual reduction of IT support

16 Prototype - Gloco Common->Portal Management ISMT E-200 Trends in Enterprise Information Systems

17 Thank You Team 3 ISMT E-200 Trends in Enterprise Information Systems