1. Printing (Net-Print)
Joanne Button
August 23rd 2016

2. Agenda Introductions Service Description Value Proposition Metrics
Cost
Security
Q&A

3. Introductions Service owner: Joanne Button
Service manager: Rick Cochran
Other service delivery team members:
Geoff Hollister, Kent Dalpan, Tim Cornwell
CIT database, system and network administrators
IT Service Desk
Departmental IT staff, billing coordinators, and student employees.

4. Service Description Service name: Printing (Net-Print)
Product(s): Custom application with many Cornell-specific integrations.
Brief text description: A central service which allows departments to monitor and recover the costs of printing while reducing paper waste.
Future service growth: January 2017 campus-wide deployment of PaperCut MF software to enhance the current Net-Print offering.
Available to:
Faculty, Staff, Instructional Professionals, Students, Alumni.
Fee? Yes, cost-recovered.
Adjustable tariff (currently 18% of revenue) for billing service.
Service tier: One.

5. Value Proposition Value proposition Customer impact Key benefits
Enterprise application with flexible implementation model.
Shared infrastructure reduces unit costs compared to each unit funding their own solution.
Departments choose from a range of printer models, support providers, and establish their own prices.
Customer impact 
Each user pays only for their printing.
Consistent experience across several Cornell campuses.
Key benefits
Departments can recover printing costs, save paper, and provide printing allocations to students, faculty, and staff.
Shared infrastructure takes advantage of economies of scale.

6. Metrics FY16 FY 16 Metrics Number of Users 19,411 Number of Pages
7.9 million
Number of Jobs
1.3 million
Availability
99.6 %
Changes (upgrades, patches, etc.) 20

7. Costs Cost for the current service: Unit cost per user: $10.72
FY 16 Total Cost
$218,207
Hardware & Software
$10,272
Labor
$188,099
Staff Support
$9,918
Administrative Overhead
Unit cost per user: $10.72
Fee for service: Cost recovered.

8. Security What risks does use of the service mitigate?
Unauthorized printer use
How does the service mitigate risks?
Log in with NetID and NetID password, authentication via CU Web Auth
Printers located in network 10-space and/or behind firewalls
Jobs only accepted from Net-Print servers

9. More Information
Service web page:
Service-level expectations:
Service catalog entry:
Service quarterly report:

10. Questions?

11. Addition of PaperCut Enhances Value Proposition
Product: PaperCut MF with many Cornell-specific integrations
Gives us the continued ability to support a campus-wide printing service
New features include:
Printing from mobile devices and Linux
Secure release (release sensitive jobs at printer using ID card)
Find-me printing (print at one location, release at another)
Differential charging by paper size and other attributes
Detailed reports of printer usage
Potential to significantly reduce number of office printers.

12. Timeline of Phased Roll-Out
Printing Working Group convenes regularly to ensure smooth transition.
Monthly consultation with Princeton University.
Architecture, Art and Planning now using new, enhanced Net-Print system with PaperCut print engine since June 20th:
Eight black-and-white printers
Ten color printers
Two multi-function printers
13 plotters
20 ID card readers.
OADI (Office of Academic Diversity Initiatives) using new reporting features to contain printing costs since August 1st.
Campus roll-out, second week of January 2017.

13. Available Now
New tracking option, $10 per printer per month
Support for multi-function printers
Secure release possible
Monthly report of printer use by person
Designed for those who do not want to use our billing capabilities or who are not charging for printing.