Working together as a team Working towards a shared outcome/purpose Working together on shared deliverables Collaborating frequently on documents in additional to syncing via messages, need tools to support both Working on behalf of a virtual entity Team appears as virtual identity (e.g., Working on shared queue of incoming requests Answering as the virtual identity, not the individual Public, unobtrusive conversations History of public conversations Accessible to everyone Discoverable/searchable for everyone Not in the inbox Direct communications with a group Delivering information into the inboxes of a group of people Site Mailboxes Shared Mailboxes Public FoldersDistribution Lists

Site Mailbox Membership Shared Storage Management Owners Members Exchange Site MailboxSharePoint Site IW Views Provisioning Lifecycle Outlook SharePoint

Immediate Document Sync Provisioning of new site mailbox Document publishing OWA logon access denied Document Sync Every 15min If site mailbox is open in Outlook If site mailbox is open from SharePoint Document Sync Every 6hrs Timer job

Out of the box Provision a site mailbox from SharePoint site From Outlook Link to customized self-service provisioning page Business process Create site mailbox through provisioning system

Creation Dramatically simple, shared space creation Integrated with SharePoint Sites Hub Active Use Team is working on project Actively contributing content Accessible through Outlook and SharePoint Closure Project is closed Content is kept for referencing (“archive” state) Accessible through SharePoint only Deletion SharePoint site is deleted Site mailbox is marked for deletion (on- premise admins manually delete mbxs)

Document fails to upload Possible cause: Insufficient permissions, document already exists System behavior: NDR on failed upload with document attached Error message in sync issue folder with document attached Document cannot be deleted Possible cause: Insufficient permissions, document is locked by someone System behavior: Document will reappear in document list Error message in sync issue folder with error details Certain members don’t see site mailbox Possible cause: Member was not added as individual user, else there were sync issues System behavior: “Site mailbox properties” page from Outlook shows status of last sync and current member list Error message in sync issue folder with error details

Version requirements SharePoint and Exchange servers hosting the site mailbox need to be on the 2013 versions If users want to access the site mailbox from Outlook they need to use Outlook Professional Plus 2013 and their personal mailbox needs to be on a Exchange 2013 server X-premise access SharePoint and Exchange servers for a site mailbox have to be on the same premise Personal mailboxes for users accessing the site mailbox can be x-premise IT controls Mapping of SharePoint farm with Exchange forest (during setup) RBAC roles control who can provision a site mailbox (by default every user can) Site mailbox provisioning policy defines mailbox quota and prefix for site mailboxes