1 Emotional Intelligence What does it mean for you? Skill building lab developed by Dr. Susan G Duffy

2 History  1930s – Non-cognitive dimensions of intelligence are recognized – IQ not everything  1980 – Intrapersonal intelligence studies begin  1985 – Emotional Intelligence first used and defined by a young doctoral student  1990 – Extensive research completed by Peter Salovey and J.D Mayer  1995 – Daniel Goleman’s book - Emotional Intelligence is released

3 What is EI?  Self Management Self-Awareness Self-Regulation  Social Management Social Awareness Social Skill

4 Self-Awareness How can we be more self-aware? 1.recognize and understand our emotions and drives 2.recognize their impact on performance and relationships

5 Components of Self-Awareness  Self confidence strong and positive sense of self worth  Realistic self-assessment realistic evaluation of strengths and limitations  Self-deprecating sense of humor Ability to humor and laugh at self

6 Self-Regulation How can we manage ourselves better? 1.control or redirect disruptive impulses and emotions 2.suspending judgment to think before acting

7 Components of Self-Management  Trustworthiness and integrity consistent display of honesty and integrity  Comfort with ambiguity discerning and accomplishing un-clearly stated goals  Openness to change – Adaptability skill at adjusting to changing situations and overcoming obstacles

8 Components of Self-Management, Cont’  Strong drive to achieve Setting and meeting internal standards of excellence  Optimism, even in the face of failure Try and try again  Organizational commitment ability to manage yourself and take care of your responsibilities

9 Social Awareness How can we be more socially aware? 1.sense/recognize other people’s emotions 2.understand their perspective 3.take an active interest in others’ concerns

10 Components of Social Awareness  Organizational awareness awareness of the currents and tone of an organization ability to build decision networks among colleagues skill at navigating politics  Expertise in building and retaining talent Rewarding good work  Cross-cultural sensitivity Recognizing and working with people’s differences  Service to clients and customer

11 Social Skill What makes us social skillful? Effectiveness in leading change Ability to Persuade others Expertise in building and leading teams

12 Components of Social Skill  Visionary leadership: inspiring and leading others with a strong vision  Influence: ability to affectively use persuasive tactics  Developing others: bolstering others through feedback and guidance  Communication: listening and sending clear, convincing messages  Change catalyst: initiating ideas and leading others in new directions  Conflict management: de-escalating and resolving disagreements  Building bonds: cultivating and maintaining useful relationships  Teamwork and collaboration: promoting cooperation and building teams