Performance Consultants Group, Inc. Summary of Capabilities Information Technology & Business Consulting

1 Performance Consultants Group, Inc. Who We Are We are a national Information Technology and Business Consulting firm headquartered in Newark, Delaware, with offices in Arizona, Pennsylvania, California and Louisiana. PCG is a Delaware certified minority-owned business (MWBE). At PCG we: Provide technology and business consulting services to federal & state governments, corporations, and the non-profit sector Assist in the development of customized education and skills building programs for both technical and business staff Provide diverse outsourced technology services and both onsite and remote helpdesk and deskside support Provide comprehensive Internet technology and web development services Our unique combination of high-value management consulting, expanded capabilities, and proven solutions enable us to maximize the value we bring to our clients. Bridging the Services Gap Performance Consultants Group, Inc.

2 Performance Consultants Group, Inc. Who We Are Performance Consultants Group, Inc. PCG maintains client support offices in five states in the U.S. Click city name to display site information. Click again to hide. New Orleans, LA Orange County, CA Tempe, AZ Philadelphia, PA Newark, DE PCG’s Philadelphia office serves as a support location for both federal and commercial clients. PCG’s corporate office is located in the Delaware Technology Park in Newark, DE. The Delaware Technology Park showcases Delaware’s technological and cooperative strengths to benefit researchers, established businesses and innovative entrepreneurs. PCG began operation in New Orleans, LA in the mid 1980’s and still maintains an office in the city. Our primary clients in the area are city parish government, and the educational sector. PCG’s Support & Helpdesk Division services several companies in Orange County both onsite and via our remote support service and branded helpdesk. PCG provides customized training and course development for a Fortune 500 technology company in Chandler and Tempe, AZ.

3 Performance Consultants Group, Inc. Service Lines Performance Consultants Group, Inc. PCG’s Service Lines support a broad range of client needs…

4 Performance Consultants Group, Inc. Outsourcing Methodology Outsourcing Competencies IT System Planning and Development Providing guidance and management of clients’ technology infrastructure and information systems. Mobility Management Providing a mobile infrastructure that is secure, stable and cost-efficient, and ensuring adaptability to business needs. Vendor Management Acting as a liaison between clients and vendors in solution development, pricing and resource planning. Network Solutions Building and managing affordable, reliable networks, with architectures that leverage the latest proven technologies and market trends. Performance Consultants Group, Inc.

5 Performance Consultants Group, Inc. Example Projects  Regional Medical Clinic & Pharmacy – Designed and developed customized client billing, patient scheduling data management system using Microsoft SQL Server, Windows Server, and Windows management clients.  National Mentoring & Development Program – Designed, developed and implemented a web-based mentor management data warehouse accessible to schools and school districts, mentoring programs and youth programs in all 50 states in the U.S.  National Historical Landmark Museum – Designed and developed interactive kiosk focusing on the 100 year history of a national landmark museum.  City Government IT Division – Analyzed the city’s IT department and processes to develop an end-to-end client support methodology, DR/BC methodology, and implement an overhaul of the city’s help desk.  National Credit Card Company – Performed analysis of company’s applications development workflow and SDLC and designed a new project management methodology and project office for oversight of the company’s customized card services applications projects.  Branch of the United States Military – Developed and implemented updated SRSS network analysis tools to monitor the efficiency of communications protocols on secure networks.  State / County Library System – Provided onsite and remote helpdesk support for county-wide wireless networking system. Provided first-level, second-level, and priority support for library management, staff and patrons. Performance Consultants Group, Inc.

6 Performance Consultants Group, Inc. Helpdesk and Deskside Support Helpdesk Infrastructure 24x7 Call Center Issue escalation procedure with integration into clients’ reporting systems Branding with seamless integration to service both internal and external clients and customer base Currently servicing federal/state/local government, corporate and non-profit clients Implementation of customized helpdesk server on clients’ sites Support Competencies Desktop and productivity applications Network management Custom applications Microsoft server infrastructure Internet & web-based services Wireless networking Mobile and distributed computing Hardware and peripheral systems Training and skills building review Onsite and remote support Performance Consultants Group, Inc.

7 Performance Consultants Group, Inc. Performance Consultants Group, Inc. Helpdesk & Remote Support Services Access to support personnel via e- , chat, telephone and website support portal Innovative and effective remote control of client systems to minimize resolution time and maximize analyst productivity Ability to manage and support all systems in client’s environment via proven remote services infrastructure Broad range of both hardware and application support

8 Performance Consultants Group, Inc. Performance Consultants Group, Inc. Education & Skills Building

9 Performance Consultants Group, Inc. Performance Consultants Group, Inc. Education & Skills Building Notable Education & Skills Building Clients Financial Institutions Cross Country Bank / Applied Card Systems First USA Bank / JPMorgan Chase Wilmington Trust New York Stock Exchange Pharmaceutical & Healthcare AstraZeneca International DuPont Health Care GlaxoSmithKline Blue Cross Blue Shield Government The United States Navy U.S. Department of the Treasury New Castle County NASA Corporations Sunoco, Inc. DuPont Elastomers Intel Corporation Levi Strauss

10 Performance Consultants Group, Inc. Performance Consultants Group, Inc. Microsoft Solutions PCG’s Microsoft Solutions practice is focused on helping organizations achieve high performance by leveraging Microsoft technologies. PCG’s long- standing alliance with Microsoft enables PCG to deliver better overall business value for its clients: more effective and efficient technology that is delivered at a lower cost.  Information Management Services  Outsourcing .NET Applications  Infrastructure Management  Data Management  Application Development

12 Performance Consultants Group, Inc. Performance Consultants Group, Inc. Alliance Partners and Points of Contact Leadership Team Michael A. James, CEO/President Helen R. Foster, JD, Vice President of Business Development Carol T. White, Client Relationship Manager James T. Monk, Technology Solutions Director One Innovation Way, Suite 400 Delaware Technology Park Newark, DE Phone: Fax: Technical Support: Web: X