1 Training Investment Needs of Hong Kong Managers Ms Christine Choy 12 October 2005
2 Objectives Explain findings from the HK Government research on competencies Show how the framework is being supported through training solutions and on the job assignments Experience sharing on some of successes and challenges experienced along the way
3 What is Competency? Knowledge Attribute Attitude Skills Essential quality of a staff to perform a job effectively
4 How to Build-up a Manager’s Competencies? 1.Reference to academic research 2.Interview with the Industry 3.Examine organization’s needs 4.Examine job nature
Survey on the Training Needs of Managers and Supervisors in the Coming Three Years Survey directed by the Committee on Management and Supervisory Training, Vocational Training Council Survey conducted from May till October 2005 Interview of Senior Executives of 1,300 companies in Hong Kong ( Success rate 89% ) covering different industries: Banking and Finance, Hotel and Tourism, Manufacturing, Retailing, Information Technology
6 Use of Survey Results Competencies of managers and supervisors Cover organizations with Mainland China operations Results can be used to benchmark training needs of an organization and the development of training programmes to meet the needs
7 What are the core competencies of managers and supervisors in Hong Kong?
8 Core Competencies Leadership Creativity and Innovation Decision Making Negotiation Skills Customer concern Crisis Management Analytical Ability Self-manage Ability
9 Application on Competency Framework Degree Assessment Assessee Supervisor Sub-ordinate Assessee (Self) Colleague
10 Assessment Procedure Identify core competencies of different position Stage 1 Recommendation on individual and organization development Stage 4 Individual counseling based on the assessment result Stage Degree Assessment Stage 2
11 Application on Competency Framework – Provision of Training solutions
12 Dr. K K Lam Principal Lecturer at the Community College of City University