1. IAARHIES 46th International Conference on Business and Economics ICBE – 2017 (New York, USA) 15,16 February
Dr. Zahi Yaseen New York, USA

2. Identifying and Developing Competencies Required for HR Managers in the UAE
Presented by:
Dr. Zahi Yaseen
Assistant Professor
Human Resource Program
City University College of Ajman
UAE
Dr. Zahi Yaseen New York, USA

3. Abstract
The goal of this research is to identify managerial competencies that HR managers should develop in order to achieve their organizational goals in global environment. A mixed method is utilized for this research which consists of both quantitative and qualitative data collection tools from the selected participants in order to identify managerial competencies that HR managers must be developed. The population was selected from 1000 firms listed in the Yellow pages of Etisalat. A random sampling procedure was used to select 400 firms from different types of sectors. The respondents of this study incorporated 200 business owners with a 50 % response rate. The research results indicated that 98 % of the respondent revealed that knowledge of profession’s work is the most important in the categories of job knowledge requirements for HR managers. Communication and interpersonal skills in the entry-level position are ranked first, both cited by 95% of respondents. The research study is limited to the private sector in the UAE; further research is needed in the public sector. Moreover, this research has been accomplished through limited open-ended questions and semi-structured interview. This led to a limited research study.

4. Introduction In this Article
Identification and development of managerial competencies are vital tools of human resources to achieve the strategic goal of organizations in various industries.
This paper analyze in depth the competencies required in three managerial positions; Profession, Administration and management
Contents of business programs
Dr. Zahi Yaseen New York, USA

5. Literature review
HR Managers are Professionals, Administrators and involve in managerial activities.
Competencies
Knowledge
Skills
Abilities and Behavior
Dr. Zahi Yaseen New York, USA

6. Literature review Depth analysis in Competencies Knowledge in
Professional positions
Administrative positions
Managerial positions
Dr. Zahi Yaseen New York, USA

7. Literature review Knowledge in: Profession at Work Strategic planning
Organizing and Controlling
Office management
Office supplies
Dr. Zahi Yaseen New York, USA

8. Literature review Depth analysis in Competencies Skills and Abilities:
Entry-level
Journey level
Senior level
Dr. Zahi Yaseen New York, USA

9. Literature review Skills and Abilities: Entry-level Social skills
Communication skills in all forms (verbal and written)
Interpersonal skills
Analytical skills
Problem solving skills
Ability to work under pressure and maintain confidentiality
Ability to work in a team and independently
Dr. Zahi Yaseen New York, USA

10. Literature review Skills & Abilities Initiative abilities
Decision making skills
Ability to act ethically
Supervisory skills
Planning and organizing skills
Ability to be responsible of his/her decisions
Dr. Zahi Yaseen New York, USA

11. Literature review Skills and Abilities: Senior level
Negotiation skills
Self-management skills
Flexibility
Strategic, creative and initiative
Leadership skills
Team oriented
Goal achievement skills
Ability to deal with highly complexity situations
Dr. Zahi Yaseen New York, USA

12. Literature review behavioral in all organizational levels
Sense of urgency
Emotional intelligence
Self confidence
Ethics and values
Integrity
Dr. Zahi Yaseen New York, USA

13. Literature review Depth analysis in Business Programs
What do students expect to find in good business program?
How do the world’s top business schools teach their students?
Why is accreditation important? And why are program rankings so important?
Dr. Zahi Yaseen New York, USA

14. Methodology A mixed method Semi-structured interviews Quantitative
Questionnaire development
 The knowledge that HR managers should acquire in all managerial positions
The skills and abilities that HR managers should acquire for all managerial positions
The behavioral competencies that HR managers should acquire for all managerial positions.
Dr. Zahi Yaseen New York, USA

15. Methodology Population =1000 firms listed in the Yellow pages.
A random sampling = 400 firms
Respondents= 200
50 percent response rate
June 5th and August 4th 2016 in the UAE
Dr. Zahi Yaseen New York, USA

16. Results knowledge Requirements for HR managers
Dr. Zahi Yaseen New York, USA

17. Results Rank order of Skills Required for Entry level
Dr. Zahi Yaseen New York, USA

18. Results Rank order of Skills Required for Journey level
Dr. Zahi Yaseen New York, USA

19. Results Rank order of Skills Required for Senior level
Dr. Zahi Yaseen New York, USA

20. Results Rank order of Behavioral Required for all level
Dr. Zahi Yaseen New York, USA

21. Discussion & Conclusion
The research results suggest that the development of competencies model or framework will enrich our future research.
Developing new competencies framework, will help institutions and universities in developing sound business programs and courses that help students to advance their carriers.
Dr. Zahi Yaseen New York, USA

22. Discussion & Conclusion
Limitation of the study
The research study is limited to private sector in the UAE; further research is needed in public sector.
Dr. Zahi Yaseen New York, USA

23. Questions
Dr. Zahi Yaseen New York, USA