NON-VERBAL COMMUNICATION IN THE WORKPLACE POLISH TEAM PRESENTS:

DOMINANCE

DOMINANT SITTING POSITION TABLE AS A BARRIER PIERCING EYES HALF-CLOSED POSITION OFFICIAL CLOTHES

DOMINANT STANDING POSITION STANDING STRAIGHT LEGS SLIGHTLY APART PLACED FIRMLY ON THE GROUND HANDS HIDDEN IN POCKETS THUMBS STICKING OUT STRAIGHT EYE- CONTACT

DOMINANT POSITION AT A MEETING DOMINATING PERSON SITTING AT THE HEAD OF THE TABLE THE OTHERS ON THE LEFT AND RIGHT OFFICIAL CLOTHES

CUTTING GESTURE „THAT’S ENOUGH!” „THERE’S THE LIMIT!”

ORDERING GESTURE 1 FIRM EYE-CONTACT FINGER POINTED AT THE OTHER PERSON DOMINANT STANDING POSITION RAISED FIRM VOICE TONE

ORDERING GESTURE 2 FINGER POINTED AT DOCUMENTS/TABLE/BOARD DOMINANT STANDING POSITION

POLITE AND IMPOLITE DISAGREEMENT

„NO,NO,NO, I CAN’T AGREE”

„THAT’S NOT ACCEPTABLE”

„YOU MAY BE RIGHT, BUT…”

„WHAT EXACTLY DO YOU MEAN?”

„YOUR IDEAS ARE ALIEN TO ME”

„NO! YOU’RE WRONG!” *REALLY IMPOLITE

„ARE YOU CRAZY?!” *EXTREMELY RUDE

AGREEMENT ENFORCEMENT

„I LIKE WHAT YOU SAYING”

„I REALLY LIKE YOUR PROPOSAL!”

PERSUASION

„LET’S DO IT MY WAY, SHALL WE?” HANDS FORMING A PYRAMID POINTING TOWARDS THE INTERLOCUTOR

„THAT’S THE BEST SOLUTION, I’M TELLING YOU” PLACING HANDS LIGHTLY ON THE TABLE

„LET ME EXPLAIN YOU THE IDEA” VIVID HAND GESTURES

„THAT’S THE WAY WE SHOULD DO IT” FORMING A TUNNEL WITH HANDS

SHOWING INTEREST

„I’M REALLY INTERESTED IN WHAT YOU SAYING” EYE-CONTACT, SMILE, HEAD UP (SOMETIMES PLACED ON HAND), OPEN POSITION

„IT’S SO INTERESTING. TELL ME MORE!” LEANING FORWARD

„IT’S HONESTLY FASCINATING!” EYE-CONTACT, SMILE, OPEN POSITION

„LET’S HAVE A LOOK AT THIS, IT’S WORTH IT” GETTING CLOSER TO THE INTERLOCUTOR

LACK OF INTEREST

„IT’S SOOOO BORING!” LOOKING AWAY CLOSED POSITION

„I JUST CAN’T GET ANYMORE!” LOOSE POSITION HEAD ON OPEN PALM LOOKING AWAY

„OH, COME ON! STOP IT!” POUTING EXPRESSION ARMS CROSSED LOOKING AWAY SIGHTS

„OMG! DEAD BORING!” YAWNING *IMPOLITE

CONFLICT REDUCING GESTURES

„LET’S BE RESONABLE, PLEASE” STANDING POSITION SLOW BUT FIRM DOWNWARD HANDS MOVEMENTS

„PLEASE, CALM DOWN” BENDING TOWARDS THE AGGRESSIVE PERSON LIGHTLY TOUCHING HIS ARM

„DON’T FIGHT, LET’S TALK IT OVER” GESTURE SEPARATING THE ARGUING PARTS

„THAT’S ENOUGH! YOUR BEHAVIOUR IS UNACCEPTABLE!” TOUCHING FIRMLY THE AGGRESSIVE PERSON’S ARM ALONG WITH A CUTTING GESTURE

THANK YOU FOR YOUR ATTENTION