Staff engagement “pulse” survey Summer 2013

Overview 2431 responses = 41% return rate Questions based on National NHS survey 2012 Trust in lowest 20% of acute trusts for engagement in 2012 Friends and family test CQUIN Opportunity for free text comments – evidence is that up to 20% of staff will supply these in on-line survey compared with 1% on paper

Previous performance Staff engagement scores Overall 7273 Care of patients / service users is my organisation's top priority I would recommend my organisation as a place to work. 68 If a friend or relative needed treatment, I would be happy with the standard of care provided by this organisation I am able to make suggestions to improve the work of my team / department There are frequent opportunities for me to show initiative in my role I am able to make improvements happen in my area of work I look forward to going to work I am enthusiastic about my job Time passes quickly when I am working. 80

What are the top 10 correlated questions with the Friends and Family Question? 1)I would recommend my organisation as a place to work 2)Care of patients / service users is my organisation's top priority 3)My organisation acts on concerns raised by patients /service users 4)Senior managers are committed to patient care 5)The extent to which my organisation values my work

What are the top 10 correlated questions with the Friends and Family Question? 6)My organisation takes positive action on health and well-being 7)Senior managers act on staff feedback 8)Communication between senior management and staff is effective 9)Senior managers here try to involve staff in important decisions 10)When errors, near misses or incidents are reported my organisation takes action to ensure that they do not happen again

Are there any themes coming out of these questions? Why the focus on staff engagement?

Engagement by Trust type Source – The King’s Fund – Employee engagement and NHS performance

Engagement by occupation Source – The King’s Fund – Employee engagement and NHS performance

Engagement and appraisal type Source – The King’s Fund – Employee engagement and NHS performance

Engagement and team working Source – The King’s Fund – Employee engagement and NHS performance

Staff Engagement and Overall Performance Source – NHS Employers – “Staff Engagement Toolkit”

Staff Engagement and Absenteeism Source – NHS Employers – “Generating Savings”

Staff Engagement and Patient Mortality Rates Source – NHS Employers – “Staff Engagement Toolkit”

Mid-Staffordshire