1. EMPLOYEE ENGAGEMENT: Are you stuck on an escalator?

2. Employee Engagement

3. Goals of Presentation Understand Engagement Action Steps To Engage Our Teams

4. Employee Engagement Engagement vs. Satisfaction Satisfaction – How happy is the employee? Engagement – How committed is the employee?

5. Employee Engagement Engagement Defined “An engaged employee is fully involved in and enthusiastic about their work, is both mentally and emotionally connected to the organization, cares about the future of the organization and is willing to invest their discretionary effort to see that the organization succeeds.” ~ Pam Bilbrey, Baptist Leadership Institute

6. Employee Engagement Why Focus on Engagement? Return on Investment Increased productivity Increased employee internal satisfaction Better customer service/outcomes Reduction in recruitment/onboarding expenses Reduction in absenteeism Reduction in employment claims

7. Employee Engagement So How Do You Do It? Going up?

8. Employee Engagement Engagement Can Be Broken Down Into Four Areas…

9. Employee Engagement 1. Relationship with my direct supervisor 2. Value of my job 3. Recognition for my contributions 4. Positive work environment

10. Employee Engagement What’s the number one reason an employee leaves an organization? Their boss or direct supervisor.

11. Employee Engagement Are You “Boss Material” Knows and cares about me as a person. Recognizes my work. Communicates regularly with me. Mentors.

12. Employee Engagement Action Step Rounding for Outcomes GE Leader Assimilation

13. Employee Engagement How do I create value? What have I done that creates the best outcome for every patient, every time?

14. Employee Engagement Importance of My Job “If you are not serving a customer your job is to be serving someone who is.” ~Jan Carlton, CEO, Scandinavian Airline

15. Employee Engagement Importance of My Job

16. Employee Engagement Importance of My Department What’s the value we bring to the organization?

17. Employee Engagement Action Steps Tell your stories of great service, how you create value to your organization and why Iowa Health is a great place to work.

18. Employee Engagement Recognition It’s a really big deal It’s a fine art: Meaningful Timely Comfortable

19. Employee Engagement Action Steps Write a thank you note. Survey your team. Then surprise them. Find the big and the little things to recognize.

20. Employee Engagement Workplace Environment Do I have the tools to do my job? Do I respect my colleagues? Am I working in a safe environment? Am I a positive influence?

21. Employee Engagement Action Steps Deal with your low performers. Create or encourage fun. Ask frequently what resources someone needs to perform and when reasonable, get it. Ask about ways to make them safe. Clearly define expectations.

22. Employee Engagement Action Steps Contact me with questions, comments, suggestions, etc. Emily Porter Office 515-241-8098 Cell 515-720-2048 Email porteree@ihs.org