CITIZENS' REPORTING AND MAPPING TOOL Improving cities through citizen participation (PATENT PENDING)

About CRAMAT CRAMAT enables Citizens to reporting civic issues like: Garbage Potholes Non-functional street lights Encroachments, etc

How it Works 1. Citizen clicks the picture of civic problem with smartphone using CRAMAT app. 2. Checks preview 3. Selects Category 4. Within few seconds picture and details get uploaded. 5. Complainant & Concerned officers get instant alerts via SMS and . (The alert contains unique complaint ID and a tracking URL that shows status, picture and location etc.) 6. Senior officials via Login can check complaints and its redressal. 7. Senior official also receives statistics on weekly basis. More details:

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5. Instantly, concerned officers get alerts via SMS and Mail along with details including picture and location Latitude Longitude Accuracy Automatically calculates CITY & WARD using LAT/LON and jurisdiction maps

Automatic routing of complaint No need to find out whom to report, (the app automatically routes complaints to correct officer. 1. The application finds correct officer based on ward of the LAT / LON captured using GPS and category selected by the complainant. STATECITYWARD KarnatakaBangalore Officer and complainant receive a confirmation mail and SMS with Complaint ID and tracking URL.

6. Senior officials via Login can check complaints and its redressal. Admin Section

CRAMAT Features - Tracking Issues with tamper proof pictures and maps - Easy to use - just 3 clicks to file an issue. - Available any time-any where 24X7. - Easy installation & updates via Google Play Store or Mobile Seva Appstore - Works smoothly on all versions of Android OS. - /SMS alerts for issues reported & when status of issue is updated by officials. - Instant routing of issues to concerned officials via sms/ . - Built on top of open platforms on the client as well as server side. - Handles poor internet connectivity in the field automatically with built in data synchronization facility. - Extremely light weight – only 350 KB including graphics. - Clean UI for a cool UX % Native android code with fast and smooth flow. - Simple work flow ensures great user experience. - Powerful admin for officials to manage issues. - Powerful reporting system to monitor progress & performance by category, status, date etc.

CRAMAT, Successfully in use by 70 Municipal Corporations & Municipalities across India including Ludhiana, Mohali, Hoshiarpur and entire state of Karnataka as their official grievance reporting app. Honorable CM of Karnataka Showing off CRAMAT during Karnataka launch. Mr. Siddaramaiah Story so far

How to Install You can get it from: Mobile Seva app store ( The mobile applications portal of the Ministry of Communications and Information Technology, Govt of India. ) Google play store ( Search “CRAMAT” )

Real life example Status of your complaint & Concerned Officers Detail Date & Time of the picture taken Actual Picture Details provided by the complainant Location captured by Lat/Lon Other information

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