1. eTrack User Manual Penchant Software Inc. This manual was written using a Samsung Galaxy Nexus phone with Android OS version 4.1.1 (Jelly Bean) Version 2.0.10 1 One of the keys to successful freight management, transportation, and delivery is the accurate, real-time tracking of the status of shipments, start to finish. Shippers need information about their goods in transit, forwarders, handlers and carriers need to be able to document that they’ve done their jobs and end customers deserve to know what to expect from their delivery experience. While the process isn’t new, eTrack now mirrors all of the traditional freight management and documentation processes and tools and presents them in a powerful mobile application. ETrack provides the transportation professional an accurate, time-saving and convenient transportation management tool. This manual provides instruction for its use. WELCOME TO THE ETRACK MOBILE APPLICATION

2. eTrack User Manual Penchant Software Inc. Chapter 1 – Downloading the App from the Google Play Store Chapter 2 – Perfect Delivery Scenario (from client pick up to a Forward Air location and from Forward Air to final mile consignee This manual was written using a Samsung Galaxy Nexus phone with Android OS version 4.1.1 (Jelly Bean) Version 2.0.10 Chapter 3 – Delivery Exceptions (Running Late, NAH, Damaged piece and refusals) Chapter 4 – Tips and Tricks (Using the phone, Updating the App, GPS and saving battery life). 2 * Click on the Etrack App next to the chapter to skip to that chapter.

3. Penchant Software Inc. This manual was written using a Samsung Galaxy Nexus phone with Android version 4.1.1 (Jelly Bean) eTrack User Manual – Chapter 1 Downloading the App from the Google Play Store 3

4. Penchant Software Inc. This manual was written using a Samsung Galaxy Nexus phone with Android version 4.1.1 (Jelly Bean) eTrack User Manual – Chapter 1 Find the Google Play Icon and click on it Once the Play Store opens, click on the magnifier in the top right Then type in the word “eTrack” and then click on the magnifier on the keyboard 4

5. Penchant Software Inc. This manual was written using a Samsung Galaxy Nexus phone with Android version 4.1.1 (Jelly Bean) eTrack User Manual – Chapter 1 Find the App named Etrack made by Penchant Software and click on it. 5

6. Penchant Software Inc. This manual was written using a Samsung Galaxy Nexus phone with Android version 4.1.1 (Jelly Bean) eTrack User Manual – Chapter 1 Click “Install”. 6

7. Penchant Software Inc. This manual was written using a Samsung Galaxy Nexus phone with Android version 4.1.1 (Jelly Bean) eTrack User Manual – Chapter 1 Click “Accept & Download”. Click “Open”. This will start the App * In the future, the App should appear on your home page. If it does not appear on your home page after installing it, you can go into the menu and pin it to your home screen. 7

8. Penchant Software Inc. This manual was written using a Samsung Galaxy Nexus phone with Android version 4.1.1 (Jelly Bean) eTrack User Manual – Chapter 2 Using the App (Perfect Delivery Scenario) 8

9. Penchant Software Inc. eTrack User Manual – Chapter 2 Open the App by clicking on the icon. This manual was written using a Samsung Galaxy Nexus phone with Android version 4.1.1 (Jelly Bean) 9

10. Penchant Software Inc. This manual was written using a Samsung Galaxy Nexus phone with Android version 4.1.1 (Jelly Bean) eTrack User Manual – Chapter 2 Click on the user name field and type in your CC/CE Identification number. Once your ID number is typed in, click on the password field and type in your password. * Refer to Chapter 4 (tips and Tricks) to learn more about how to get your user name and password 10

11. Penchant Software Inc. This manual was written using a Samsung Galaxy Nexus phone with Android version 4.1.1 (Jelly Bean) eTrack User Manual – Chapter 2 Sign your name using your finger or a stylus If you make a mistake and need to reset the screen, click on the “Reset” Button. Once you have signed your name, click on the “Done” button. 11 * If your signature is too short, you will have try again

12. Penchant Software Inc. This manual was written using a Samsung Galaxy Nexus phone with Android version 4.1.1 (Jelly Bean) eTrack User Manual – Chapter 2 Route Overview Button Logout Button Synchronize Routes Button You will need to select the Route Overview button. 12 View Log Button

13. Penchant Software Inc. This manual was written using a Samsung Galaxy Nexus phone with Android version 4.1.1 (Jelly Bean) eTrack User Manual – Chapter 2 You will need select your route from the list. 13 * Routes that are complete will not appear on this screen. If your list is long like this one, you will need to speak to the local manager to figure out why you still have open routes.

14. Penchant Software Inc. This manual was written using a Samsung Galaxy Nexus phone with Android version 4.1.1 (Jelly Bean) eTrack User Manual – Chapter 2 You will need select your pick up stop from this screen. 14 * Refer to chapter 4 tips and tricks for further use of the tools on this screen.

15. Penchant Software Inc. This manual was written using a Samsung Galaxy Nexus phone with Android version 4.1.1 (Jelly Bean) eTrack User Manual – Chapter 2 Confirm that this is the stop that you want to pick up and then select “Arrived”. 15 * Refer to chapter 4 tips and tricks for further use of the tools on this screen. Once you click Arrived, you will need to confirm the arrival. If arrival is what you selected then confirm by clicking “Yes”. Clicking ”No” will back you out of the screen

16. Penchant Software Inc. This manual was written using a Samsung Galaxy Nexus phone with Android version 4.1.1 (Jelly Bean) eTrack User Manual – Chapter 2 Click on the barcode icon button to go to the scan screen. If the barcode is not able to be scanned, click on the gold outlined box to type the tracking number in manually. 16 The Circle Icon at the bottom left shows how many items have been scanned versus the number of items expected. The Circle Icon in the bottom right in Red shows the total number of items scanned with exceptions This area shows you the item tracking number and a description of the item(s). It also shows the item scanned in the far right using the fraction. 1/1 means that item has been scanned

17. Penchant Software Inc. This manual was written using a Samsung Galaxy Nexus phone with Android version 4.1.1 (Jelly Bean) eTrack User Manual – Chapter 2 Click on the “Scan” button. This will start the camera to scan an item. 17 The Circle Icon at the bottom left shows how many items have been scanned versus the number of items expected. The Circle Icon in the bottom right in Red shows the total number of items scanned with exceptions This part of the screen shows you the items to be scanned. The scan count is in fraction format on the right next to each item.

18. Penchant Software Inc. This manual was written using a Samsung Galaxy Nexus phone with Android version 4.1.1 (Jelly Bean) eTrack User Manual – Chapter 2 You will need to hold the view over the barcode so the red line on the screen is same width as the barcode. The phone will automatically focus and capture the scan, no need to push anything to get the scan. You should hear a beep from the phone for scan conformation. 18

19. Penchant Software Inc. This manual was written using a Samsung Galaxy Nexus phone with Android version 4.1.1 (Jelly Bean) eTrack User Manual – Chapter 2 After you scan an item, you will be brought back to this screen. As you can see, the fractions in the far right are now 1/1 next to each item. 19 The Circle Icon at the bottom left shows how many items have been scanned versus the number of items expected. The Circle Icon in the bottom right in Red shows the total number of items scanned with exceptions. Once all items are scanned, you will need to press the Droid back button.

20. Penchant Software Inc. This manual was written using a Samsung Galaxy Nexus phone with Android version 4.1.1 (Jelly Bean) eTrack User Manual – Chapter 2 From this screen you will need to select the “Sign” button. 20 The Circle Icon at the bottom left shows how many items have been scanned versus the number of items expected. The Circle Icon in the bottom right in Red shows the total number of items scanned with exceptions.

21. Penchant Software Inc. This manual was written using a Samsung Galaxy Nexus phone with Android version 4.1.1 (Jelly Bean) eTrack User Manual – Chapter 2 From this screen you will need to select the POD box. Then type in the first initial and last name of the person that is accepting the drop off. 21 The Circle Icon at the bottom left shows how many items have been scanned versus the number of items expected. The Circle Icon in the bottom right in Red shows the total number of items scanned with exceptions. After you have typed in the first initial and last name, click on the “Sign” button.

22. Penchant Software Inc. This manual was written using a Samsung Galaxy Nexus phone with Android version 4.1.1 (Jelly Bean) eTrack User Manual – Chapter 2 The person accepting the drop off or pick up will sign using their finger or a stylus. 22 Cancel button to go back to POD screen, Clear button clears the signature screen if a mistake was made and the done button accepts the signature.

23. Penchant Software Inc. This manual was written using a Samsung Galaxy Nexus phone with Android version 4.1.1 (Jelly Bean) eTrack User Manual – Chapter 3 Exceptions 23

24. Penchant Software Inc. This manual was written using a Samsung Galaxy Nexus phone with Android version 4.1.1 (Jelly Bean) eTrack User Manual – Chapter 3 24 The first step to documenting an exception is to identify where the exception is located and the condition. Here is a diagram that shows how to tell the front from a side of a package. To be able to identify the correct location of a condition, you must first be able to describe the location. The side of the box that has the label on it is the FRONT of the package.

25. Penchant Software Inc. This manual was written using a Samsung Galaxy Nexus phone with Android version 4.1.1 (Jelly Bean) eTrack User Manual – Chapter 3 25 Now that you have identified where the front of the package is, you can describe the location of the exception. Here is map that will help you describe the location. * You can right click on the Icon below to open a printable version of the Location Guide

26. Penchant Software Inc. This manual was written using a Samsung Galaxy Nexus phone with Android version 4.1.1 (Jelly Bean) eTrack User Manual – Chapter 3 26 Damaged Exception If you have an exception, click “Yes” when this box appears. As you will notice, in this example the box reads “any NEW Exceptions” This is due to this portion of the delivery being on the delivery or destination side of the delivery. If you are on the first portion or the pick up side of the job, the box reads “Are there any exceptions” Select “Yes” to start entering an exception.

27. Penchant Software Inc. This manual was written using a Samsung Galaxy Nexus phone with Android version 4.1.1 (Jelly Bean) eTrack User Manual – Chapter 3 27 Damaged Exception Once you have selected “Yes” to the exceptions, this screen will appear. Select a condition by touching the box labeled as such

28. Penchant Software Inc. This manual was written using a Samsung Galaxy Nexus phone with Android version 4.1.1 (Jelly Bean) eTrack User Manual – Chapter 3 28 Damaged Exception Select a condition by touching the radio button next to the condition that applies

29. Penchant Software Inc. This manual was written using a Samsung Galaxy Nexus phone with Android version 4.1.1 (Jelly Bean) eTrack User Manual – Chapter 3 29 Damaged Exception Select a condition by touching the radio button next to the condition that applies (Continued)

30. Penchant Software Inc. This manual was written using a Samsung Galaxy Nexus phone with Android version 4.1.1 (Jelly Bean) eTrack User Manual – Chapter 3 30 Damaged Exception Once you Have selected the Condition, you will now need to select the location of the exception. You can select multiple locations Once you have selected the location of the damage, click on the “Done” button

31. Penchant Software Inc. This manual was written using a Samsung Galaxy Nexus phone with Android version 4.1.1 (Jelly Bean) eTrack User Manual – Chapter 3 31 Damaged Exception Once you Have selected the locations, this conformation screen will appear. From here you can either add more exceptions or select the Droid Back button

32. Penchant Software Inc. This manual was written using a Samsung Galaxy Nexus phone with Android version 4.1.1 (Jelly Bean) eTrack User Manual – Chapter 3 32 Damaged Exception Now you will need to take a picture of the item showing the exception. To take a picture of the exception, select the Camera tab at the top of this screen Then select the “Take a picture” button

33. Penchant Software Inc. This manual was written using a Samsung Galaxy Nexus phone with Android version 4.1.1 (Jelly Bean) eTrack User Manual – Chapter 3 33 Running Late Exception This screen will appear if you are either early or late to a delivery. This information is based on the due date of the job and the time window that is assigned. Select the reason that you are not in the time window by touching the radio button next to the reason

34. Penchant Software Inc. This manual was written using a Samsung Galaxy Nexus phone with Android version 4.1.1 (Jelly Bean) eTrack User Manual – Chapter 3 34 Not At Home Click Arrive when reach your pick up destination. Confirm the arrival on the pop up screen. Click Exceptions Select from this box the proper choice for your pick up or delivery Now you must call your local 3PD office for a NAH conformation

35. Penchant Software Inc. This manual was written using a Samsung Galaxy Nexus phone with Android version 4.1.1 (Jelly Bean) eTrack User Manual – Chapter 4 Tips and Tricks 35

36. Penchant Software Inc. This manual was written using a Samsung Galaxy Nexus phone with Android version 4.1.1 (Jelly Bean) eTrack User Manual – Chapter 4 Saving battery life 36 When the App is not being used, you should go into the phone menu and force stop the App. This will dramatically save the battery on the phone. Find the Icon named “Settings” Find the menu item named “Apps” Click on the Etrack App from the selection Click on “Force Stop” and this will stop the App from running in the background

37. Penchant Software Inc. This manual was written using a Samsung Galaxy Nexus phone with Android version 4.1.1 (Jelly Bean) eTrack User Manual – Chapter 4 Icons 37 Here are a few Icons that you will see using the App and what they mean If you see this icon next to a route, it is an indicator that route is currently active. The tool icon can be clicked to see assembly details for a job Clicking on this icon will open a screen that shows the progression of the job.

38. Penchant Software Inc. This manual was written using a Samsung Galaxy Nexus phone with Android version 4.1.1 (Jelly Bean) eTrack User Manual – Chapter 4 Icons Continued 38 Here are a few Icons that you will see using the App and what they mean Pressing this icon will put the consignee phone number in your telephone. Then you will need press send on your phone to complete the phone call. This icon will have a letter indicating what state the job is in. This icon will open the GPS navigation in your phone and guide you to the job.

39. Penchant Software Inc. This manual was written using a Samsung Galaxy Nexus phone with Android version 4.1.1 (Jelly Bean) eTrack User Manual – Chapter 4 Updates 39 When the App is update, you will have to download the new App or set it automatically update when a new release comes out. To do that click on this box once the App is installed.