Webinar Training Series NetBorder Express Version 4.0 May 5, 2011

Today’s Speakers Julien Nephtali Product Manager Sangoma Technologies Tel: Costa Chatjiantoniou BDM – Voice and Unified Communications Specialist Interwork Technologies Tel:

VoIP Gateways Explained NetBorder Express Introduction New Features with Version 4 Obtaining NetBorder Express Interwork Technologies Partner Presentation Closing Q&A Agenda 3

The world of telecom is moving to VoIP –IVRs, Conferencing Servers, PBX, Call Centers, etc. Very large installed base of Legacy Networks (aka the PSTN) As the transition to VoIP occurs, New and Legacy networks need to co-exist and communicate VoIP Gateways are “translators” or “bridges” between Legacy and VoIP Networks The role of VoIP Gateways in today’s networks 4

Connect to PSTN and support various line interfaces and protocols: –Lines: FXO/FXS, BRI, Digital T1/E1 –Protocols: Analog (loop start, line supervision), ISDN, MFC/R2 Connect to VoIP network and support Ethernet interface and protocols –Lines: Ethernet –Protocols: UDP, TCP, SIP, RTP, RTCP, T.38, RFC2833, etc. Perform Digital Signal Processing in between –Detect DTMF –Perform Echo Cancellation –Fax Detection, –Silence Suppression and Comfort Noise Generation –etc. Required functions of a VoIP Gateway 5

VoIP Gateways Explained NetBorder Express Introduction New Features with Version 4 Obtaining NetBorder Express Interwork Technologies Partner Presentation Closing Q&A Agenda 6

It is Sangoma’s Enterprise Class PSTN to SIP VoIP Gateway product NetBorder Express is a Software Application It leverages off-the-shelf computer servers components to operate as a full-featured VoIP Gateway: –Computer Server and an OS –Add Sangoma Telephony Boards –Run NetBorder Express Install Wizard and Configure via Web GUI Introducing NetBorder Express 7

Get a server NetBorder Express Illustrated 8 1 1

9 Legacy Network (PSTN) PSTN via Sangoma boards Install Telephony Card: Digital T1/E1 Analog FXO / FXS ISDN BRI 2 2 Analog BRI Digital Get a server 1 1

Install and Configure NetBorder Express Illustrated 10 Legacy Network (PSTN) VoIP Network SIP via Ethernet card PSTN via Sangoma boards Install Telephony Card: Digital T1/E1 Analog FXO / FXS ISDN BRI Analog BRI Digital Get a server 1 1

VoIP Applications run as software on computer server platforms –Leverage Moore’s law –Flexibility, Agility Low to High density, mission critical VoIP applications run as software today –IP PBXs (3CX, Snom, etc.) –IVRs (Voxeo, Nuance, etc.) –Large Scale Call Centers (Genesys) Advantages of NetBorder Express 11 Sangoma brings the same flexibility and agility to the VoIP Gateway category

Can be installed and integrated with the VoIP application on the same server –Tight level of integration Configuration, Installation, Management, Web GUI, etc. –More efficient installation –Improved power usage –More cost effective Advantages of NetBorder Express 12 NetBorder Express is a unique VoIP G/W platform for Integrators, Resellers and OEM’s

Enterprise IP PBX Deployment 13 SIP via Ethernet card Analog PSTN A200 Analog Card + VoIP Gateway IP-PBX Application Office LAN Collocation of NetBorder Express and App Other VoIP App

Integration Example ( 14

Large Scale Call Center Deployment 15 SIP via Ethernet card Several T1 / E1 PSTN Digital Card + VoIP Gateway Office LAN / WAN Dedicated Server(s) for NetBorder Express Call Center Softswitch Voice Mail ACD IVR Dialer Agent Pool

Integration Example (Call Center) 16 SIP via Ethernet card Several T1 / E1 PSTN Digital Card + VoIP Gateway Office LAN / WAN Dedicated Server(s) for NetBorder Express Sip Server Stream Manager OCS GVP GAD Agent Pool

VoIP Gateways Explained NetBorder Express Introduction New Features with Version 4 Obtaining NetBorder Express Interwork Technologies Partner Presentation Closing Q&A Agenda 17

NetBorder Express (NBE) Features 18 BRI on A500, B700 boards R2 on A100 Series boards T.38 Fax relay Analog B600 J1 ISDN PRI on A100 Series boards FXO Calibration HTTP Digest New with NBE 4.0 PSTN  Analog FXO/FXS with A200 board  T1/E1 ISDN with A100 series boards VoIP  TCP,UDP or TLS  SIP per RFC 3261  RTP or SRTP  DTMF per RFC 2833 Windows 32bit and 64bit Microsoft Lync compatible Current NBE Features

ISDN BRI on A500 and B700 boards –Widely deployed in Europe for Small and Medium Enterprises (SME) MFC/R2 on Digital E1on A100 series boards –Widely in use in South America Japan ISDN PRI (INS-1500) –Widely in use in... Japan! New PTSN Interface and Protocols 19 New with 4.0 Market and Sell your Integrated Products Globally!

Sangoma’s B600 boards have 4 FXO and 1 FXS ports on 1 single card It’s the perfect solution for compact, low density, low cost IPBX solutions for the small enterprise –Use only 1 PCI or PCIe slot –4 FXO to connect to telco –1 FXS to connect to legacy equipment Support for B600 Boards 20 New with 4.0

Sending and Receiving Faxes is still very important for a lot of businesses today T.38 protocol is required to send faxes reliably over a VoIP Network NBE 4.0 converts PSTN faxes to T.38 faxes (also called fax relay) A T.38 fax server application receives and converts back to an image or a file that can be printed, ed, etc. With this feature, NBE 4.0 integrates with SIP based Next Generation T.38 fax server applications T.38 Fax Relay 21 New with 4.0

FXO Line Calibration –Not all FXO lines from telcos are created equal, when there is a mismatch between the Sangoma board settings and the telco. Voice quality suffers. –WEB GUI in NBE 4.0 incorporates a button to automate the configuration of the Sangoma board to match the FXO lines from the Telco –Improved Overall Voice Quality HTTP Digest Authentication –As VoIP networks get more prevalent, security also becomes a concern –When NBE tries to place a call to the IPBX, the IPBX can request a challenge to NBE to authenticate itself –Delivers improved security of SIP network in the enterprise Other Features 22 New with 4.0

Category Sangoma Hardware Interface Protocol Support Analog A200 From 2 to 24 FXO, FXS combos Analog B6004 FXO and 1 FXSAnalog Digital A101, A102 A104, A108 From 1 to 8 spans (T1, E1, J1) ANSI PRI Euro ISDN Japan ISDN MFC/R2 BRIA500Up to 24 BRIISDN BRI HybridB700 4 BRI and 2 FXO or 2 FXS ISDN BRI Analog Hardware and Protocols Support Summary (new with NBE 4.0) 23 Integrate, Market and Deploy NBE worldwide!

All Sangoma Cards have the option/or not to include Hardware Echo Cancellation Hardware Echo Cancellation option is required with NetBorder Express –Delivers Superior Voice Quality –Relieves Server CPU to perform other more important tasks related to the VoIP application Sangoma H/W requirements 24

Smart Software Updates –Maintain specific configuration across software updates –Prior, had to re-enter configuration –Configuration can be exported and imported via Web UI. Support for Linux CentOS bits –Cover IT departments that prefer Linux over other OS –Reduce costs Coming with NBE 4.1 (May ‘11) 25 Presently undergoing customer BETA testing

Operating Systems Support Summary Windows Windows XP 32 bits Windows 7 32 bits Windows 7 64 bits 2003 Server 32 bits 2008 Server 32 bits 2008 Server 64 bits Linux (coming with NBE 4.1) CentOS bits 26 This information can be found in NBE Release Notes

VoIP Gateways Explained NetBorder Express Introduction New Features with Version 4 Obtaining NetBorder Express Interwork Technologies Partner Presentation Closing Q&A Agenda 27

FREE License –Simplifies trials and lower density deployments PAID Licenses –Locked to 1 server (or host) via MAC address –No more version control for S/W upgrades –License good for life No longer sell cards and license bundles –Order Sangoma cards separately –Ordering Flexibility –Inventory Management Flexibility New Licensing Model 28 New with 4.0

Obtaining NetBorder Express FREE software license For up to 12 simultaneous sessions Called NBESOHO license Full NBE version, no feature limitation Download, Install, Configure, Go! PAID software license For more than 12 sessions Order license Get 25 digit code (called license ID) and download instructions Download NBE and Key, Install NBE, Apply Key, Configure, Go! 29 New with 4.0

NetBorder Express Licenses 30 SKUDescriptionList Price NBESOHO Up to 12 sessions (free to download)Free NBE016A Up to 16 sessions (up to 16 analog or 8 BRI)$160 NBE030A Up to 30 sessions (or up to 1 T1/E1)$250 NBE060A Up to 60 sessions (or up to 2 T1/E1)$400 NBE120A Up to 120 sessions (or up to 4 T1/E1)$675 NBE240A Up to 240 sessions (or up to 8 T1/E1)$1,250 NBE360AUp to 360 sessions (or up to 12 T1/E1)$1,925 NBE480A Up to 480 sessions (or up to 16 T1/E1)$2,500 Order Sangoma Telephony Cards Separately

Sangoma Telephony Modules 31 A200 FXO/FXS Module: –2 modules per card –2 channels per module A500 BRI Module: –3 modules per card –2 BRI lines per module –2 Channels per BRI lines 1 FXO/FXS Module = 2 Channels and 1 BRI Module = 4 Channels

HardwareNumber of ChannelsLicense A200: 2 FXO Modules2 modules x 2 FXO per module = 4 NBESOHO B600: 4 FXO + 1 FXS lines 5 (Fixed, not modular) NBESOHO B700: 2 BRI Modules + 1 FXS Module [2 BRI Modules x 2 BRI per module x 2 B ch.] + 2 FXS =10 NBESOHO A500: 3 BRI Modules [3 BRI Modules x 2 BRI per module x 2 B ch.] = 12 NBESOHO A200: 2 FXS Modules + A500: 2 BRI Modules 4 FXS + [2 BRI Modules x 2 BRI per module x 2 B ch.] =12 NBESOHO A200: 8 FXO Modules 8 modules x 2 FXO per module = 16 Purchase a 16 sessions license A101: 1 T1 ISDN PRI23B ch = 23 Purchase a 30 sessions license Licensing examples 32

Downloading NBESOHO 33

Web Site : Wiki : Sales : Support : For More Information 34

VoIP Gateways Explained NetBorder Express Introduction New Features with Version 4 Obtaining NetBorder Express Interwork Technologies Partner Presentation Closing Q&A Agenda 35

4.0 Costa Chatjiantoniou BDM Voice & UC – Interwork Technologies May 5 th, 2011

Interwork Product Solutions and NetBorder Express Leverage the features and power of trixbox Pro, with the ability to connect to the TDM network with Sangoma. The snom ONE family – is aimed at fulfilling the complex requirements of a corporate business telephone system at high scalability, reliability and ease of use. This is done with help from Sangoma.

Leveraging our solution expertise Interwork Technologies is a solution focused distributor. Our Reseller Partners leverage our technical expertise to help them grow their knowledge as well their business.

The right people to talk to Experienced Voice Solution Architects Pre and Post Sales support for all solutions Additions - 3 rd party add-on products to complete the whole solution Leverage our staff with over 10 years of industry experience

Making parts into a solutions With NetBorder Express and our other wide assortment of products you can make a true complete solution. IP-PBX – trixbox/snom End Points – Aastra, snom, Polycom Headsets – Plantronics, Jabra Call Recording Suites – Oaisys, Verba Technologies SIP Firewalls – InGate, UM-Labs Session Border Controllers – InGate, UM-Labs = A Complete Solution

Contact Me Costa Chatjiantoniou BDM - Voice and Unified Communications Specialist Interwork Technologies x4235

VoIP Gateways are essential elements in the transition from Legacy to VoIP networks NetBorder Express is Sangoma’s Enterprise Class VoIP Gateway –Leverages Sangoma Telephony H/W –Runs on Standard Computer Servers –Brings Software Application Agility –High Level of Integration for OEMs NBE 4.0 adds many new significant features to the mix: –Line and Protocol support (BRI, R2, Japan ISDN) –T.38 Fax Relay –Ease of deployment with new licensing scheme –NBE Product Page: Closing 42

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