Worcestershire ICT services ICT and Service Alignment To support Knowledge Driven Healthcare

Worcestershire ICT Services Agenda for the day Introduction Challenges Darzi IT Strategy Local initiatives to support Strategy

Worcestershire ICT Services THE EVOLVING ROLE OF IT What is changing: IT is a major business tool not just a technical challenge IT is now a service provided to customers Customer/user focused The IT department is a service provider. Often not considered a core part – supplier IT needs to be business aware. meets business requirements IT is a fundamental requirement in today’s Healthcare environment

Worcestershire ICT Services Challenges Alignment to constantly changing service needs Business continuity Staffing –development recruitment & retention Darzi review and changing service requirements Operational Support Innovation and embracing change

Worcestershire ICT Services Darzi Review - Principles It takes a three-pronged approach to developing information systems: delivering better, safer care through supplying information to support care processes and sharing information across organisational boundaries, including social, independent and voluntary sectors; empowering staff by giving the means to assess of quality and effectiveness of care through better research planning and management; and empowering patients, service users, carers and the public by providing better information on services, online access to records, and involvement in decision making.

Worcestershire ICT Services IT Strategy - Principles Appropriate and aligned to the business needs Fit for purpose Provide value to the organisation Be energy efficient and cognisant of carbon foot print impact

Worcestershire ICT Services IT alignment with Service Requirements “Information technology and business are becoming inextricably interwoven. I don't think anybody can talk meaningfully about one without the talking about the other.” “The first rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency. The second is that automation applied to an inefficient operation will magnify the inefficiency.” Bill gates

Worcestershire ICT Services IT alignment with Service Requirements "We need to use the National Programme and the informatics profession as an opportunity to drive forward the use of information to save people's lives and improve the quality of care. Success will be about engaging with management, with our partners, transparency of information we make available to the public and commissioners to improve quality, fantastic data to transform processes, not just computerise care processes," Professor Swindells

Worcestershire ICT Services Objectives of Strategy Robustness l Managing Constantly-Changing Content l Global Knowledge Management Responsiveness l Personalized Delivery l Instantaneous Response l 24x7 l “Worldwide” Availability l Single point of entry (password/Data) Scalability Internet Scale l Fault Tolerant l Terabytes of Information Trust l Current, Accurate Global Content l Secure Content

Worcestershire ICT Services Strategy components ICT Strategy Enabling Architecture/ Infrastructure EmpoweringPeople FacilitatingImprovedCommunications CorporateBusinessSupport QualityAndManagementInformation EnablingProcesses

Worcestershire ICT Services Enabling Architecture/Infrastructure NIM – level 4 inventory/asset management – release Enterprise CALS Wifi Server & desktop virtualisation SAN replication Unified Communication SCOM SCCM – integrated help desk Vista - exchange 2007 etc Single sign on Systems interfacing Mobile devices Enabling Architecture/ Infrastructure

Worcestershire ICT Services Supporting Care Delivery NCRS Health record digitisation Clinical information systems development Electronic prescribing Digital dictation Enterprise scheduling Order communication Information hubs Patient surveys Coded electronic clinical correspondence SupportingCareDelivery

Worcestershire ICT Services Facilitating Improved Communications New internet site – more interactive New intranet site easy to retrieve document, with alerts and subcription etc. GP portal to tie in customers Flexible working OCS implementation FacilitatingImprovedCommunications

Worcestershire ICT Services Corporate Business Support Video/web conferencing linked to UC New telephony system Corporate document management Patient level costing Staff rostering linked to ESR CorporateBusinessSupport

Worcestershire ICT Services Quality And Management Information Business intelligence to support Service line management (not just acute) Data quality improvement programme Patient outcome measures Geographic information QualityAndManagementInformation

Worcestershire ICT Services Enabling Processes ETD IT strategy Knowledge management strategy Improved training delivery progress Improved IG processes and policies EnablingProcesses

Worcestershire ICT Services Inform Quality and Management Information Corporate Business support Collaborate Enabling Processes Facilitating Improved Communications Connect Supporting Care Delivery Enabling Architecture Infrastructure Knowledge DrivenStrategy Knowledge Driven Strategy

Worcestershire ICT Services Delivers Seamless integration

Worcestershire ICT Services QUESTIONS?