1. e-Commission Communication
Towards the e-Commission : Implementation Strategy
(Actions 7, 8 and 9 of the Reform Paper)

2. FRAMEWORK Reform White Paper 2000
e-Europe Action Plan 2001 (Feira European Council) :
Exploit new technologies to make information as accessible as possible
Member States should provide generalised electronic access to basic public services by 2003
e- Europe Action Plan 2002
e -Commission Communication : Implementation Strategy

3. REFORM WHITE PAPER AREAS OF ACTION
Definition of a strategy to ensure an optimum use of ICT and communication networks
Meeting users needs both internally and externally
Propose changes to the public procurement legal framework to allow the use of electronic means in all public procurement procedures and transaction

4. REFORM WHITE PAPER PRINCIPLE OBJECTIVES
Modernisation of the Internal Administration
More Efficient Communication with External Partners
Better Public Services to Citizens and Business

5. EXAMPLES OF TODAY’S e-COMMISSION
INTERNAL ADMINISTRATION
SICs (Systèmes d’Information Communs)
Generalization of s
CIS-Net : web application for inter-service consultations
EuropaPlus : internal administrative information
Pilot Actions DG EMPL and DG INFSO : Development of teleworking
On-line purchasing of office supplies
Integrated Resource Management System (IRMS)

6. EXAMPLES OF TODAY’S e-COMMISSION
INTERACTION WiTH EXTERNAL PARTNERS
Common Communication Network/Common System Interface : (CCN/CSI)
Interchange of Data Between Administrations (IDA):
EURES (employment) EUPHIN (healthcare) EIONET (environment), etc.
Communication and management of official documents (including GREEFE 2000)
Standard-based, secure networking services between administrations and European institutions(TESTA) , development and promotion of CIRCA (an internet based groupware tool)

7. EXAMPLES OF TODAY’S e-COMMISSION
SERVING CITIZENS and BUSINESS
EUROPA : Portal providing easy access to all existing information by theme, audience or across departmental boundaries
ESTAT : Key portal for European statistics
“Dialogue with Citizens and Business” : on line assistance
“Business Feedback Mechanisme” : on line monitoring tool for the application of internal market policy
Interactive services : boxes / discussion groups / chat-lines with Commissioners / forums

8. DELIVERING THE e-COMMISSION
OBJECTIVES
Improved knowledge management and sharing
Collaborative and team working ( shared documents and data, compatible integrated processes and a coherent technical infrastructure)
Raising level of staff productivity by provision of powerful, user-friendly, integrated tools
Making available to management the requisite data for informed management decision making

9. DELIVERING THE e-COMMISSION
Enhancing financial and resource management and internal control
Simplifying core business processes, ensuring their compatibility and implementing security infrastructure needed to move from paper-based to electronic procedures
Improving document management, circulation, filing and archiving
Improving reliability, security and quality of documents and data

10. IMPROVING COMMUNICATION WITH EXTERNAL PARTNERS
OBJECTIVES
Ensure coherence between actions taken in collaboration with external partners (via IDA and e-Europe programmes) and actions launches for internal purposes
Upgrade the server and telecommunication system to support information exchange
Partnership projects: on-line document exchange / video-conferencing / web-based discussion groups / shared portals …..

11. BETTER PUBLIC SERVICE to CITIZENS and BUSINESS
OBJECTIVES
To handle all basic transactions on-line by the end of 2001
A complete review of the EUROPA service (EUROPA 2)
Establish appropriate feedback mechanisms : Initiative on interactive policy making (IPM)
On-line information submission

12. CRITICAL SUCCESS FACTORS
High-level commitment
Change is a management challenge
Changes in working culture
End-user Training & Accompanying measures
Simplification of Procedures and adaptation of working methods
Secure & Interoperable ICT Infrastructure
Availability of properly-trained ICT staff