MGMT5 © 2012 Cengage Learning Managing individuals and a diverse work force 12

© 2012 Cengage Learning Diversity Is Not Affirmative Action Diversity exists in an organization when there are a variety of demographic, cultural, and personal differences among the people who work there and the customers who do business there. Affirmative action refers to purposeful steps taken by an organization to create employment opportunities for minorities and women

© 2012 Cengage Learning Diversity Makes Good Business Sense Decreases turnover Decreases absenteeism Helps companies avoid expensive lawsuits Helps companies attract and retain talented workers Drives business growth Higher-quality problem solving

© 2012 Cengage Learning Women at Fortune 500 and 1000 Companies

© 2012 Cengage Learning Racial or Ethnic Discrimination When people are treated differently because of their race or ethnicity. Managers should: Start by looking at the numbers (hiring rates, promotion rates) Survey employees’ level of satisfaction Eliminate unclear selection and promotion criteria Train those who make hiring and personnel decisions

© 2012 Cengage Learning Deep-Level Diversity Disposition –the tendency to respond to situations and events in a predetermined manner Personality –the relatively stable set of behaviors, attitudes, and emotions displayed over time that make people different from each other

© 2012 Cengage Learning The Big Five Personality Dimensions Extraversion Emotional stability Agreeableness Conscientiousness Openness to experience

© 2012 Cengage Learning Diversity Training and Practices Awareness training Skill-based diversity training Diversity audits Diversity pairing Minority experiences

REELTOREAL © 2012 Cengage Learning Because I Said So 1.Have you ever had someone meddle in your life the way Daphne does? How did it make you feel? Do you think this kind of behavior is justified if the person’s intentions are good? 2.Which Big Five personality traits best describe Daphne? Give examples of behavior from the film scene to support your observations. 3.Which Big Five personality traits best describe Milly? Give examples of behavior from the film scene to support your observations.

REELTOREAL © 2012 Cengage Learning Mitchell Gold + Bob Williams 1.What are advantages and disadvantages of diversity at Mitchell Gold and Bob Williams? 2.How does MG + BW’s approach to diversity reflect the learning and effectiveness paradigm? 3.How might a commitment to diversity at MG+BW help managers with globalization?