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2. Discuss the nature of diversity and distinguish management, equal employment opportunity, and affirmative action
Identify and describe the major dimensions of diversity in organizations
Discuss the primary impact of diversity in organizations

3. Describe individual and organizational
Describe individual and organizational strategies and approaches to coping with diversity and discuss the multicultural organization
Discuss the basic issues in managing knowledge workers
Relate human resource management to social issues

4. The Nature of Workforce Diversity
Diversity: Exists in a group or organization when its members differ from one another along one or more important dimensions
Factors contributing to diversity
Changing demographics
Increased awareness by organizations
Legislation and legal actions
Globalization movement

5. Diversity Management Versus Other Concepts
Equal employment opportunity: Treating people fairly and equitably and taking actions that do not discriminate against people in protected classes
Affirmative action plans could serve to increase diversity
Plans are different than plans focusing on diversity management alone

6. Diversity Management Versus Other Concepts
Diversity management: Places a heavier emphasis on recognizing and appreciating differences among people at work
Attempts to provide accommodations for those differences to the extent that is feasible and possible

7. Dimensions of Diversity
Age distributions
Gender
Ethnicity
Disability
Other

8. The Impact of Diversity of Organizations
Diversity and social change
Diversity and competitiveness
Diversity and conflict

9. 8.4 Diversity and Competitiveness

10. Managing Diversity in Organizations
Individual strategies for dealing with diversity
Understanding the nature and meaning
Empathy
Tolerance
Communication

11. Managing Diversity in Organizations
Organizational strategies for dealing with diversity
Organizational policies
Organizational practices
Diversity training
Organizational culture

12. The Multicultural Organization
One that achieves high levels of diversity, can capitalize fully on the advantages of the diversity, and has few diversity-related problems
One in which diversity and the appreciation of all cultures is the way business is done

13. 8.5 The Multicultural Organization

14. Managing Knowledge Workers
Organizational learning: Process by which an organization learns from past mistakes and adapts to its environment
Organizational memory: Collective, institutional record of past events
Knowledge workers: Employees who add value because of what they know

15. Human Resource Management and Social Issues
Increasing awareness that the needs of the organization can be met even while addressing the needs of the employees or of society as a whole
Increasing concern with social issues in general

16. 8.6 Social Issues and Human Resource Management

17. Diversity: Exists in a group or organization when its members differ from one another along one or more important dimensions
One that achieves high levels of diversity, can capitalize fully on the advantages of the diversity, and has few diversity-related problems

18. Diversity
Diversity management
Diversity training
Equal employment opportunity
Ethnicity
Glass Ceiling
Knowledge workers
Multicultural organization
Organizational learning
Organizational memory