1. Organizational Behavior 15th Ed
Chapter 2
Robbins and Judge
Diversity in Organizations
Chapter 2 of Organizational Behavior, the 15th Edition focuses on diversity in organizations. As the American workforce has grown older, increased in women, opened to ethnic and cultural differences, and embraced religious variance, the challenges to managers and members of an organization recognize the differences and incorporate them into more effective relationships for greater productivity and success of the organization. In this chapter we will learn about the types of diversity in today’s workforce and how to prosper with it as an important component of our responsibilities.
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2. Chapter 2 Learning Objectives
After studying this chapter you should be able to:
Describe the two major forms of workforce diversity
Identify the key biographical characteristics and describe how they are relevant to OB
Recognize stereotypes and understand how they function in organizational settings
Define intellectual ability and demonstrate its relevance to OB
Contrast intellectual from physical ability
Describe how organizations manage diversity effectively
The learning objectives of Chapter 2 can be defined in six concepts. First is to describe the major forms or workplace diversity. Second to identify characteristics of people and how they are relevant to OB. Third is to recognize stereotypes and understand how they effect organizational relationships . Fourth is to learn a definition for intellectual ability and to understand its relevance to OB. Fifth is to define and appreciate the differences between intellectual and physical ability as elements of OB concepts. And last, to describe how diversity issues are effectively managed in organizations.
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3. Describe the Two Major Forms of Workforce Diversity
LO 1
Diversity Management
Surface-Level Diversity
Everybody brings differences to an organization where they work. These differences can create energy and excitement in the workplace, but they can also cause conflict. So it is important that we have an understanding of how diversity works in organizations.
When we look at the workplace we can recognize two levels of diversity. Surface-level diversity represents the characteristics that are easily observed such as race, gender, age etc. Deep-level diversity represents the aspects that are more difficult to see at first glance such as values, personality, and work preferences.
Deep-Level Diversity
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4. Describe the Two Major Forms of Workforce Diversity
LO 1
Insert Exhibit 2.1
Exhibit 2-1 lists definitions and examples of different types of discrimination (page 43). Under increasing legal scrutiny and social disapproval, most forms have faded. This observation and attention may have resulted in an increase in covert forms such as incivility or exclusion. Some forms are difficult to affect because they are unobservable. Whether intentional or not, serious negative consequences may arise for employers. Diversity is a broad term, and workplace diversity can describe any characteristic that makes one person different from another.
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5. Biographical Characteristics and How Are They Relevant to OB
LO 2
Those readily available in a personnel file
Age
Belief is widespread that job performance declines with increasing age.
The workforce is aging.
U.S. legislation that, for all intents and purposes, outlaws mandatory retirement.
Biographical characteristics represent many of the surface-level aspects of diversity. These are characteristics that are very easy to identify. Biographical characteristics typically include age, gender, and race. They can also include tenure, religion, sexual orientation, and gender identity. Let’s look at the first, AGE. Age is an increasingly relevant characteristic as the workforce is aging. Older workers bring with them a wealth of knowledge and experience, but the perception is that productivity often declines with age. Whether this is true or not, it is a perception people act upon and will affect the workplace. And recent legislative actions have basically done away with mandatory retirement at any age.
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6. Biographical Characteristics and How Are They Relevant to OB
LO 2
Those readily available in a personnel file
Sex
Few issues initiate more debates, misconceptions, and unsupported opinions than whether women perform as well on jobs as men do.
Few, if any, important differences between men and women affect job performance.
Psychological studies have found women are more agreeable and willing to conform to authority, whereas men are more aggressive and more likely to have expectations of success, but those differences are minor.
The second of the biological characteristics is sex. In studying gender in the workplace, it has been found that there are very few differences between men and women that impact job performance. However, women, especially those with pre-school age children, do prefer flexible work schedules and will seek an employer who offers options in their schedules.
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7. Biographical Characteristics and How Are They Relevant to OB
LO 2
Those readily available in a personnel file
Race and Ethnicity
Employees tend to favor colleagues of their own race in performance evaluations, promotion decisions, pay raises.
Attitudes towards Affirmative Action
African-Americans generally do worse than whites in employment decisions.
No statistical difference between Whites and African- Americans in observed absence rates, applied social skills at work, or accident rates.
Race and Ethnicity offers little explanation for differentials in workplace outcomes. It has been shown, however, that people in the workplace do identify more with people like themselves so in some cases there may be opportunities given to people based on the fact that they are like their supervisor. In general, research has found no significant differences in race or ethnic backgrounds related to absence rates, applied social skills or accident rates.
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8. Biographical Characteristics and How Are They Relevant to OB
LO 2
Those readily available in a personnel file
Disability
A person is disabled who has any physical or mental impairment that substantially limits one or more major life activities.
The reasonable accommodation is problematic for employers.
Strong biases exist against those with mental impairment.
A person with a disability is one who has a physical or mental impairment that limits one or more major life activities. The Americans with Disabilities Act of 1990 requires employers to make “reasonable accommodation” for disabilities. Because of its vagueness, this provision is problematic for employers. The result is the existence of string biases against those with disabilities, particularly mental.
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9. Biographical Characteristics and How Are They Relevant to OB
LO 2
Those readily available in a personnel file
Tenure
The issue of the impact of job seniority on job performance has been subject to misconceptions and speculations.
Religion
Although employees are protected by U.S. federal law regarding their religion, it is still an issue in the workplace.
Tenure refers to the length of time people have been on the job and is tied to seniority. Often, tenure is seen as a positive as it signifies that people are happy with their employment because they have remained in their job for a long period of time. Therefore, employees with long tenure tend to be more productive, call in sick less frequently, and don’t leave the organization as readily.
Religion may also impact work outcomes due to religious restrictions, such as dress and grooming. Schedules may also conflict with the way work is typically done, such as a Muslim worker adhering to the prayer schedule outlined in Islam.
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10. Biographical Characteristics and How Are They Relevant to OB
LO 2
Those not readily available in a personnel file…
Sexual orientation
Federal law does not protect employees against discrimination based on sexual orientation.
Gender identity
Often referred to as transgender employees, this topic encompasses those individuals who change genders.
Sexual Orientation and Gender Identity are not protected by federal law and as a result they are handled differently by most employers. Often, these characteristics are dealt with just as if they were protected characteristics in order to discourage discriminatory behavior, whether it is covered by the law or not.
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11. Stereotypes and How They Function in Organizational Settings
LO 3
“Discrimination” is to note a difference between things.
Unfair discrimination is assuming stereotypes about groups and refusing to recognize individual differences.
The concept of “discrimination” is to note differences between things. A person who believes in differences between pizzas made by one firm and another, and believes the differences are significant is discriminating. Stereotyping is when differences between things are reduced in importance and similarities are over emphasized. For example, considering a young person as an individual with personal likes, dislikes, attitudes and behaviors is discriminating. Considering him or her as a drunken, dope smoking college kid is negative stereotyping. Stereotyping by preexisting beliefs and ideas associated with the physical characteristics leads to unfair discrimination and negative attitudes and feelings among workers. Recognizing people for their abilities rather than assumptions of stereotypes is an important part of OB and its application to the work environment.
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12. Define Intellectual Ability and Demonstrate Its Relevance to OB
LO 4
Ability is an individual’s current capacity to perform various tasks in a job
Two types
Intellectual abilities
Physical abilities
Ability is an individual’s capacity to perform job tasks. In discriminating between people, two types of abilities can be assessed. First is Intellectual abilities and second it physical ABILITIES
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13. Define Intellectual Ability and Demonstrate Its Relevance to OB
LO 4
Intellectual abilities are abilities needed to perform mental activities—thinking, reasoning, and problem solving.
Most societies place a high value on intelligence, and for good reason.
Intellectual abilities are those needed to perform mental activities. These would include abilities in critical thinking, reasoning and problem solving. In most cultures high value is placed on intelligence and it is easy to see why. These skills provide solutions and actions that are positive in a culture or society’s development.
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14. Define Intellectual Ability and Demonstrate Its Relevance to OB
LO 4
Number Aptitude
Memory
Verbal Comprehension
Intellectual Ability
Spatial Visualization
Perceptual Speed
The seven most frequently cited dimensions making up intellectual abilities are number aptitude, verbal comprehension, perceptual speed, inductive reasoning, deductive reasoning, spatial visualization, and memory. Exhibit 2.2 describes these dimensions. If you score high on verbal comprehension, you’re more likely to also score high on spatial visualization. Evidence strongly supports the idea that the structures and measures of intellectual abilities generalize across cultures.
Deductive Reasoning
Inductive Reasoning
Exhibit 2.2
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15. Contrast Intellectual from Physical Ability
LO 5
Physical Abilities
The capacity to do tasks demanding stamina, dexterity, strength, and similar characteristics.
The three main categories of physical ability are…
Strength
Flexibility
And Other characteristics
Physical abilities are needed when performance requires physical activity to complete a task. People must have the capacity to do tasks that demand stamina, dexterity, strength, and similar physical abilities. There are three main categories of physical ability – strength, flexibility and other characteristics.
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16. Contrast Intellectual from Physical Ability
LO 5
Insert Exhibit 2.3 .
Strength factors include dynamic strength, trunk strength, static strength, and explosive strength. Flexibility factors include both components of extent flexibility and dynamic flexibility. Other strength factors include body coordination, balance, and stamina.
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17. Contrast Intellectual from Physical Ability
LO 5
Importance of ability at work increases difficulty in formulating workplace policies that recognize disabilities.
Recognizing that individuals have different abilities that can be taken into account when making hiring decisions is not problematic.
It is also possible to make accommodations for disabilities.
When an organization discusses abilities, it can cause difficulty when developing policies that recognize diversity in terms of disabilities. While it is important for the organization to strive for diversity in the hiring process, it is important to be careful to avoid discriminatory practices during hiring by making generalizations about people with disabilities.
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18. Describe How Organizations Manage Diversity Effectively
LO 6
Attracting, Selecting, Developing, and Retaining Diverse Employees
Knowing that people are different is not enough for organizations to operate effectively with differences. Managers must work to develop strategies to develop ways to utilize differences to achieve work outcomes. Managers start by attracting, selecting, developing, and retaining employees who can operate and excel in a workplace with diverse individuals, viewpoints, and ideas. Gaining a diverse workforce through the selection process and developing that workforce through organizational training and development programs will help to provide for an environment that fosters creativity and effectiveness by tapping into the potential of all employees.
More and more organizations are requiring employees to work in groups. Diversity can aid in group effectiveness and it can diminish it. Organizations must provide the tools to leverage the differences to obtain superior performance.
Effective workforce programs that encourage diversity contain three components. Let’s look more closely at these.
Effective Diversity Programs
Diversity in Groups
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19. Describe How Organizations Manage Diversity Effectively
LO 6
Effective Diversity Programs
Teach Legal Framework
Effective Diversity programs have three components. They teach managers about the legal framework for equal employment opportunity and encourage fair treatment of all people regardless of their demographic characteristics. They teach managers how a diverse workforce will be better able to serve a diverse market of customers and clients. They foster personal development practices that bring out the skills and abilities of all workers, acknowledging how differences in perspective can be a valuable way to improve performance for everyone.
Effective workforce programs that encourage diversity contain three components. First, they teach managers about the laws they need to follow and equal employment opportunity requirements. Second, they help managers and employees to see that a diverse workforce is better able to serve diverse markets. Third, they take into account personal differences and approach the differences as strengths that can be utilized to enhance performance.
Teach the Market Advantages
Foster the Skills and Abilities of All Workers
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20. Managerial Implications and Summary
This chapter looked at diversity from many perspectives paying particular attention to three variables—
biographical characteristics,
ability, and
diversity programs.
This chapter examines the issue of diversity in organizations by focusing on three areas of concern…biographical characteristics, ability and diversity programs themselves. These three areas provide a foundation for building an understanding of the effects that diversity has or organizations and the people that comprise them. By acquiring an understanding of these issues, a manager can be a more effective leader achieving greater outcomes because of the unifying effects of diversity applications.
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21. Managerial Implications and Summary
Diversity programs
Selection
An effective selection process will improve the fit between employees and job requirements.
Diversity Management
Diversity management must be an ongoing commitment that crosses all levels of the organization.
Diversity programs includes emphasis on the areas of recruitment, selection, and retention of employees. Strong diversity programs will ensure that employees fit the organization and its job requirements to provide a basis for more effective job satisfaction and productivity. But the fit must be determined equally and fairly to ensure the solid relationship among employees.
IN order to accomplish this, the diversity management in the organization must by a commitment of all levels of management and across all functions of the organization. Lead by example to get the best from your organizational situation.
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22. Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall
All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of the publisher. Printed in the United States of America.
Copyright © 2013 Pearson Education, Inc.   publishing as Prentice Hall
All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of the publisher. Printed in the United States of America.
Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall