MNA Mosby ’ s Long Term Care Assistant Chapter 5 WORK ETHICS

Ethics Right and wrong conduct Work Ethics is behavior in the work place How you look What you say How you behave How you treat others How you work with others

Personal Health, Hygiene, & Appearance Residents, families and visitors expect you to look and act healthy.

Your Health Diet – breakfast important Sleep and Rest – 7 hours

Your Health Body Mechanics - using your body in an efficient manner Exercise - needed for muscle tone, circulation, weight control

Your Health Eyes Smoking Drugs Alcohol

Hygiene Bathe daily Prevent body odors Brush your teeth Shampoo often Keep fingernails clean

Appearance Practice good personal hygiene Uniform fits well Uniforms are clean, neat, ironed Name badge Appropriate underclothes Minimal jewelry

Appearance NO Body Piercing Fingernails: Modest, one color nail polish only. No sparkles, jewels or harsh colors. X X

Appearance Make-up: Minimal. No dark, dramatic eyeliner or shadow. Perfume: minimal X

Appearance Need to wear a watch Clean, comfortable Hair: always up. Secured tightly. Not loose, to the side or taken down until you board the bus. X

Qualities & Traits for Good Work Ethics Dependability Caring Consideration Cheerfulness Empathy

Qualities & Traits for Good Work Ethics Trustworthiness Respectfulness Courtesy Conscientiousness

Qualities & Traits for Good Work Ethics Honesty Cooperation Enthusiasm Self-awareness

Getting a Job Newspapers Internet Clinical Sites

What Employers Look For Dependable Well groomed Values and Attitudes Communication Skills Proof of Training

Job Applications 1 st Impressions Write Neatly Complete entire form Explain job gaps Provide references Be Honest POSITIVE ATTITUDE

The Job Interview Present a good image Be on time - make a “dry run” Be prepared to wait HANDSHAKE Eye contact Body Language Ask Questions

The Job Interview Yes Sir/No Sir Honest answers Be ready to share our skills experience

The Job Interview Common Interview Questions Tell me about yourself. What are your career goals? Tell me about your last job. Why did you leave? How would your former co-workers describe you?

The Job Interview Common Interview Questions How do you set priorities? How do you handle problems with residents or co-workers? Why do you want to work here? Why should this center hire you?

Questions for you to ask the Interviewer What employee qualities and traits are most important to you? What nursing care pattern is used here? How does my supervisor typically handle problems? How do you see my job in the next year? In the next 3 years? May I have a tour of the center? May I meet the nurse manager?

Follow – Up Write a thank you letter to your interviewer.

ON THE JOB Work when scheduled Arrive on time Do not leave early Do not call in unless absolutely necessary Be cheerful Help others –be a team player Don’t gossip

ON THE JOB Maintain confidentiality Use professional language Be courteous: Use Mr. or Mrs. Hold doors open Give praise Say “thank you” and “please”

ON THE JOB Don’t let personal matters interfere with your job: Phone calls Visitors Computers Supplies Emotions

Resigning Give written notice least 2 weeks notice Indicate your reason for leaving Thank the employer for the opportunity

Reasons for losing a JOB Poor attendance Abandonment Falsifying a record Violence Weapons Alcohol

Reasons for losing a JOB Drugs Harassment Offensive language Stealing Destruction of property Disrespect Abuse or neglect

Reasons for losing a JOB Invading privacy Confidentiality Defamation Sleeping Dress code Failure to follow policy Tending to personal matters while on duty

Review Seeing things from another person’s point of view is ? Empathy

Review To torment, worry or offend another person is ? harassment

Review Appropriate behaviors in the workplace is called ? Work ethics

Review Being alert, careful, and exact in performing procedures and following instructions is called ? Conscientiousness

Review Willingly helping and working with others is called ? cooperation

Review Reporting to work on time, keeping your obligations and promises is called ? dependability

Review Failure to maintain confidentiality is grounds for losing your job. True or False

Review To perform your job well you need at least _____ hours of sleep each night. 7

Review Which character trait do employers look for most? dependability

Review You should ask questions during a job interview. True or False

Review Saying “please” and “thank you” is a courteous act. True or False

Review If you need to resign from a job, it is acceptable to give 2 days notice. True or False

Review Body language includes eye contact and hand gestures. True or False

Review OBRA requires LTCFs to hire NAs who have completed a state approved training and competency evaluation program True or False

Review You never get a second chance to make a first impression. True or False

Review The following statement signals a good attitude. “I work harder then anyone else here.” True or False

Questions??