1. Warm-Up “You have been told by the hospital that you need to hire help to care for your aging mother and you are not willing to place her in a nursing home. You have decided that you would hire a care giver and now need to interview them. Explain the 4 most important qualities you would look for, including why. In your paragraph include 3 questions you would ask your potential caregiver.

2. Characteristics of A Health Care Worker

3. Personal Appearance

4. Important to present an appearance that inspires confidence and a positive self- image It only takes from about 20 seconds up to 4 minutes for someone to form an impression about another person based mainly on appearance

5. Good Health Diet –well-balanced meals and nutritious foods Rest –Adequate rest and sleep help provide energy and the ability to deal with stress Exercise –Maintains circulation and improves muscle tone Avoid Tobacco, Alcohol, and Drugs –These can seriously affect good health Health care facilities are “smoke-free”

6. Personal Appearance There are rules or standards of dress and personal appearance in health care facilities. -Uniform -Hair -Name Badge -Shoes -Personal Hygiene -Makeup -Nails -Jewelry

7. Personal Characteristics 1.Empathy -being able to identify with and understanding another person’s feelings, situation, and motives -sincerely interested in working with people -must care about others and be able to communicate and work with them 2.Honesty -Truthfulness and integrity -must be willing to admit mistakes

8. Personal Characteristics 3.Dependability -Accept the responsibility required in your position -Prompt in reporting to work -Maintain good attendance record -Must perform assigned tasks on time and accurately 4.Willingness to learn -Change often requires learning techniques or procedures -Lifelong learning (CEUs)

9. Personal Characteristics 5.Patience -Be tolerant and understanding -Control you temper and “count to ten” in difficult situations -Learn to deal with frustration and overcoming obstacles 6.Acceptance of Criticism -Some criticism will be constructive and allow you to improve your work -Accept such criticism and learn from it

10. Personal Characteristics 7.Enthusiasm -Enjoy you work and display a positive attitude -Enthusiasm is contagious -Concentrate on the positive aspects of your job 8.Self-Motivation -self-initiative -ability to begin or to follow through with a task -able to determine what needs done and do it without constant direction -set goals for self and work to reach them!

11. Personal Characteristics 9.TACT -having the ability to say or do the kindest or most fitting thing in difficult situations -need consideration for the other person’s feelings 10.COMPETENCE -being qualified and capable of performing a task -follow instructions, use approved procedures, and strive for accuracy in all you do -know your limits and when to ask for help!

12. Personal Characteristics 11. Responsibility -being willing to be held accountable for your actions -others can rely on you and know that you will meet your obligations -you do what you are suppose to do! 12. Discretion -use good judgment in what you say and do! -respect the rules of confidentiality and only share information with those who have the “need to know” and only with proper authorization -respect patient’s rights in health care

13. Personal Characteristics 13. Team Player In any health care field, you will become part of a team –Work well with others –Each member of the health team must do his or her part –Working together allows goals to become accomplished faster

14. You must realize that each of the characteristics discussed must be practiced and learned Some take longer than others to develop Be aware of these characteristics, constantly strive to improve Results in you providing good patient care and becoming valuable to your clients and your employer!!

15. Stress The body’s reaction to any stimulus that requires a person to adjust to a changing environment. Heart attack=internal stressor New Job=external stressor **Everyone experiences a certain degree of stress on a daily basis**

16. Stress “NOT ALL STRESS IS HARMFUL” Not all stress is harmful. In fact, a small amount of stress is essential to an individual’s well-being because it makes a person more alert and raises the energy level.**

17. Stress HOWEVER SOME CAN BE HARMFUL……. *If stress causes negative feelings, such as frustration, irritability, anger, depression, self-criticism, emotional or physical exhaustion or emotional outbursts, it is harmful.* BE AWARE OF STRESSORS and LEARN METHODS TO CONTROL THEM!

18. STOP –Immediately stop what you are doing to break out of the stress response BREATHE –Take a slow deep breath to relieve the physical tension you are feeling REFLECT –Think about the problem at hand and the cause of the stress CHOOSE –Determine how you want to deal with the stress MANAGE STRESS REACTIONS

19. STRESS REDUCING TECHNIQUES Live a healthy life Take a break from stressors Relax Relieve tension Rely on others Meditate Enjoy a hobby Avoid over commitment Delegate to others/ask for help

20. Time Management Using time management can help reduce and manage stress. TIME MANAGEMENT=a system of practical skills that allows an individual to use time most effectively and productively

21. Team Work Developed to provide quality holistic health care to every patient (teaming) Consists of many professionals, with different levels of education, ideas, backgrounds, and interests, working together for the benefit of the patient Must understand roles Good interpersonal relationships are also essential

22. Team Work WHAT DOES TEAM WORK LOOK LIKE?