1. Copyright © 2007, 2003 by Mosby, Inc., an affiliate of Elsevier Inc. Chapter 3 Work Ethics

2. Slide 2 Copyright © 2007, 2003 by Mosby, Inc., an affiliate of Elsevier Inc.

3. Slide 3 Copyright © 2007, 2003 by Mosby, Inc., an affiliate of Elsevier Inc.  Ethics deals with right and wrong conduct.  Work ethics deals with behavior in the workplace.  How you look  What you say  How you behave  How you treat others  How you work with others

4. Slide 4 Copyright © 2007, 2003 by Mosby, Inc., an affiliate of Elsevier Inc. PERSONAL HEALTH, HYGIENE, AND APPEARANCE  Your health  You need a balanced diet.  Most adults need about 7 hours of sleep daily.  You need to use your muscles correctly.  Exercise is needed for muscle tone, circulation, and weight loss.  Have your eyes checked and wear needed eyeglasses or contact lenses.  Smoking causes lung, heart, and circulatory disorders.  Working under the influence of drugs affects the person’s safety.  Never report to work under the influence of alcohol.

5. Slide 5 Copyright © 2007, 2003 by Mosby, Inc., an affiliate of Elsevier Inc. Hygiene Hygiene  Bathe daily.  Use a deodorant or antiperspirant.  Brush your teeth often.  Shampoo often.  Keep fingernails clean, short, and neatly shaped.  Menstrual hygiene is important.  Foot care prevents odors and infection.

6. Slide 6 Copyright © 2007, 2003 by Mosby, Inc., an affiliate of Elsevier Inc. GETTING A JOB  Employers want to hire people who:  Are dependable  Are well-groomed  Have needed job skills and training  Have values and attitudes that fit with the center  Being dependable is important.

7. Slide 7 Copyright © 2007, 2003 by Mosby, Inc., an affiliate of Elsevier Inc.  Job skills and training  Employers need to know that you have the required job skills.  You must meet OBRA training and competency requirements.  Job applications  You must be well-groomed and behave pleasantly when seeking or returning a job application.  How you fill it out may mean getting or not getting the job.  Follow the center’s instructions for completing and sending an on-line application.

8. Slide 8 Copyright © 2007, 2003 by Mosby, Inc., an affiliate of Elsevier Inc. The Job Interview  Type a list of your skills to give to the interviewer.  You need to be neat, clean, and well-groomed.  Being on time shows you are dependable.  Greet the interviewer in a polite manner.  Stand until asked to take a seat.  Good eye contact is needed.  Watch your body language.  Avoid distracting habits.  Keep your mind on the interview.  Give complete and honest answers.

9. Slide 9 Copyright © 2007, 2003 by Mosby, Inc., an affiliate of Elsevier Inc.  Speak clearly and with confidence.  Avoid short and long answers.  Share your skills list.  You can ask questions at the end of the interview.  Review the job description with the interviewer.  Ask questions about:  Pay rate, work hours, and uniform requirements  The new employee orientation program  Benefits and career advancement opportunities

10. Slide 10 Copyright © 2007, 2003 by Mosby, Inc., an affiliate of Elsevier Inc. Accepting a Job  Accept the job that is best for you.  Agree on a starting date, pay rate, and work hours.  Find out where to report on your first day.  Ask for and read the employee handbook and other center information.  Read everything before you start working.

11. Slide 11 Copyright © 2007, 2003 by Mosby, Inc., an affiliate of Elsevier Inc. New Employee Orientation  The center’s policy and procedure manual is reviewed.  Your skills are checked.  You are shown how to use the center’s supplies and equipment.  The center may have a preceptor program.  If you do not feel comfortable after the preceptor program, ask for more orientation time.

12. Slide 12 Copyright © 2007, 2003 by Mosby, Inc., an affiliate of Elsevier Inc. PREPARING FOR WORK  To keep your job, you must:  Function well and work well with others  Work when scheduled  Get to work on time  Stay the entire shift  Absences and tardiness are common reasons for losing a job.

13. Slide 13 Copyright © 2007, 2003 by Mosby, Inc., an affiliate of Elsevier Inc. Keeping a Job  You need to plan for childcare:  When you leave for work  While you are at work  Before you get home from work  During emergencies  Plan for transportation needs.

14. Slide 14 Copyright © 2007, 2003 by Mosby, Inc., an affiliate of Elsevier Inc. TEAMWORK ON THE JOB  Practice good work ethics.  Quality of care is affected by: How you work with others How you work with others How you feel about your job How you feel about your job  Attendance Report to work when scheduled and on time. Report to work when scheduled and on time. Follow the center’s attendance policy. Follow the center’s attendance policy. Be ready to work when your shift starts. Be ready to work when your shift starts. Attendance also means staying the entire shift. Attendance also means staying the entire shift. When it is time to leave, report off-duty to the nurse. When it is time to leave, report off-duty to the nurse.

15. Slide 15 Copyright © 2007, 2003 by Mosby, Inc., an affiliate of Elsevier Inc.  Have a positive attitude.  Avoid gossip.  Privacy and confidentiality are resident rights protected by OBRA.  Center and co-worker information also is confidential.  Personal hygiene and appearance are important.  Your speech and language must be professional.

16. Slide 16 Copyright © 2007, 2003 by Mosby, Inc., an affiliate of Elsevier Inc.  Courtesies are needed.  Personal matters cannot interfere with the job.  Leave for and return from meals and breaks on time.  You must protect residents, families, visitors, co-workers, and yourself from harm.  Plan your work to give safe, thorough care and to make good use of your time.

17. Slide 17 Copyright © 2007, 2003 by Mosby, Inc., an affiliate of Elsevier Inc. MANAGING STRESS  Stress affects the whole person.  Prolonged or frequent stress can threaten your health.  Dealing with stress is important.  Stress affects you, the care you give, the person’s quality of life, and how you relate to co-workers.

18. Slide 18 Copyright © 2007, 2003 by Mosby, Inc., an affiliate of Elsevier Inc. HARRASSMENT  Harassment can be sexual.  Harassment can involve age, race, ethnic background, religion, or disability.  Harassment is not legal in the workplace.  Sexual harassment involves unwanted sexual behaviors by another. Victims of sexual harassment may be men or women. Victims of sexual harassment may be men or women.  If you feel that you are being harassed, report the matter to your supervisor and the human resource officer.

19. Slide 19 Copyright © 2007, 2003 by Mosby, Inc., an affiliate of Elsevier Inc. RESIGNING FROM A JOB  Whatever the reason for leaving a job, you need to tell your employer.  Do not leave a job without notice.  An exit interview is common practice. LOSING A JOB  You must perform your job well and protect residents from harm. No pay raise or losing your job results from poor performance. No pay raise or losing your job results from poor performance.

20. Slide 20 Copyright © 2007, 2003 by Mosby, Inc., an affiliate of Elsevier Inc. DRUG TESTING  Drug and alcohol use affects resident and staff safety.  Quality of care suffers.  Some centers have drug testing policies.  Review your center’s policy.

21. Slide 21 Copyright © 2007, 2003 by Mosby, Inc., an affiliate of Elsevier Inc. QUALITY OF LIFE  Your job as a nursing assistant is important.  Your work ethics have an impact on quality of life.