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 Work in organizations is interdependent  What Is a Team?  Two or more people who interact and coordinate their work toward a goal 2

© 2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. 3

 Creativity and innovation  Improved quality  Speed response  Higher productivity and lower costs  Enhanced motivation and satisfaction 4

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 Formal Team – defined by formal organization structure  Vertical: functional or command team  Cross-Functional Team  Horizontal: committee with cross-functional membership  Special Purpose: project teams  Self-Managed Teams – supervised by elected employee  Diverse skills and functions  Access to resources  Team is empowered to make decisions 6

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 We have to give up our independence  We have to put up with free riders  Teams are sometimes dysfunctional 8

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 Successful teams don’t just happen  Team members should consider:  Defining roles  Establishing norms  Setting goals  Work-team effectiveness is based on:  Productive output  Personal satisfaction  Capacity to adapt and learn 10

© 2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. 11

© 2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. 12  Productive Output  Satisfaction of Members  Capacity to Adapt and Learn

© 2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.  Team size and roles are important  Team characteristics influence processes  Good team leaders understand and manage stages of team development  Team members and leaders must direct processes in a positive manner 13

© 2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.  Virtual Teams  Use technology to build relationships  Shape culture through technology  Monitor progress and reward members  Global Teams  Cross-border work teams  Members from different nationalities  May operate virtually 14

© 2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. 15

© 2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Design teams for effectiveness  Size Team performance and productivity peaks at five members  Diversity Diverse skills, knowledge, and experience produces innovative solutions  Member Roles Teams must focus on both task and social roles 16

© 2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. 17 Task Specialist Role Initiating ideas Giving opinions Seeking information Summarizing Energizing

© 2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.  Forming – orientation and acquaintance  Storming – personalities and roles emerge  Norming – conflicts develop  Performing – focus on problem solving  Adjourning – disbandment 18

© 2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. 19

© 2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.  Determinants of Team Cohesiveness  Team interaction  Shared goals  Personal attraction to the team  Consequences of Team Cohesiveness  Morale  Productivity 20

© 2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. 21 Team norms – an informal standard of conduct that is shared by team members and guides their behavior

© 2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. 22

© 2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.  Teams deal with task conflict and relationship conflict  Balancing Conflict and Cooperation  Conflict can help eliminate groupthink  Conflict can cause morale and productivity problems  Causes of Conflict  Competition over resources  Communication breakdowns 23

© 2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. 24

© 2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. 25 Dominating style Avoiding style Compromising style Accommodating style Collaborating style Dominating style Avoiding style Compromising style Accommodating style Collaborating style

© 2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. 26

© 2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.  Superordinate goals – vision compels people to overcome conflict and cooperate  Mediation – allowing third party to help with disputes  Negotiation  Integrative  Distributive 27

© 2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.  Separate the people from the problem  Focus on interests, not current demands  Generate many alternatives for mutual gain  Insist that results be based on objective standards 28