1. Problem-Solving Communication
Systematic Problem-Solving
Reflective-thinking sequence
Define problem
Probative question
Analyze problem
Questions to ask

2. Problem-Solving Communication
Systematic Problem-Solving
Reflective-thinking sequence
Establish criteria for solution
Consider possible solutions
Decide on solution
Implement solution
Follow up on solution

3. Problem-Solving Communication
Stages in Group Problem Solving
Orientation phase
Conflict phase
Emergence phase
Reinforcement phase
Forming
Storming
Norming
Performing

4. Problem-Solving Communication
Functional Role Analysis
Task roles
Relational roles
Dysfunctional roles

5. Problem-Solving Communication
Decision-Making Methods
Consensus
Majority vote
Minority decision
Expert opinion
Authority rule

6. Problem-Solving Communication
Choice of Decision-Making Method
Type of decision
Importance
Available time
Personal relationships

7. Effective Communication in Groups and Teams
Recognize group and personal goals
Hidden agendas
Promote desirable norms
Establish norms early
Comply with established norms

8. Effective Communication in Groups and Teams
Promote optimal level of cohesiveness
Shared/compatible goals
Progress toward goals
Shared norms or values
Minimal threat among members

9. Effective Communication in Groups and Teams
Promote optimal level of cohesiveness
Interdependence
Competition from outside group
Shared group experiences

10. Effective Communication in Groups and Teams
Avoid excessive conformity
Groupthink
Risky shift
Cohesive groups most at risk

11. Effective Communication in Groups and Teams
Encourage creativity
Brainstorming
Rules of brainstorming
Avoid evaluation at first
Seek quantity of ideas
Seek new combinations

12. Effective Communication in Groups and Teams
Encourage creativity
Brainstorming Process
Generate possible solutions
Eliminate duplicate ideas
Evaluate ideas