 Working Group 2: Optimal Approach to NG9-1-1 Architecture Implementation by PSAPs Status Report September 29, 2015

 For over forty years circuit switched selective routing through Telephone Company central offices became the norm for routing calls. Customer devices rarely moved without administrative control, and the strategy of telephone numbers directly correlating to a physical dispatchable address was a valid assumption.  Although cell phone technology existed as early as 1973, it was not until mid-nineteen eighties that the next major step occurred in mobile phone technology with the First Generation (1G) fully automatic cellular networks introduction. TFOPA WG2 Optimal NG9-1-1 Service Architecture 2

 From the 1980’s through today, wireless technologies continued to develop through the 2G, 3G and now 4G LTE evolutions.  As we move forward with new IP based services, Graphic Information (GIS) location, and data-driven telematics, the contact with telecommunications will not solely be driven by voice “calls” and “callers”.  SIP, a ‘session’ initiation protocol supporting real-time media will provide connectivity to centers, through a variety of session access technologies. We must embrace this new philosophical change in our thinking, and relegate calls and callers to the history books. TFOPA WG2 Optimal NG9-1-1 Service Architecture 3

o What is the optimal architecture for NG9-1-1? o Is there one “best and optimal design”? o If so, what are the elements required for that design? o If not, what are the various configurations that could be combined together to reach that optimal objective?  These and many, many other questions have been confronting decision-makers, as they attempt to correlate and make sense out of competing information and, often, have limited best practice guidance to assist them in knowing how to arrive at a successful conclusion. TFOPA WG2 Optimal NG9-1-1 Service Architecture 4

 The FCC tasked this working group with just that in mind; to answer the question, “What is the optimal architecture for Next Generation 9-1-1?”  Goal of WG2 - Through this work decision-makers, tasked with the challenges of making choices for design and configuration of their systems, will be capable of understanding not only the key decision factors, but also the broader understanding of the relevant impact of those decisions. TFOPA WG2 Optimal NG9-1-1 Service Architecture 5

1. Access and NG9-1-1 Core Services 2. Terminating Equipment, Call-taking, Mapping, CAD, and Dispatching – PSAP CPE 3. ESInet Implementation  Each group is tasked with research, analysis, and discussions pertaining to their subject area(s) and developing drafts of the anticipated final report sections and recommendations. WG2 holds weekly conference calls to discuss subgroup work. TFOPA WG2 Optimal NG9-1-1 Service Architecture 6

 It is the belief of Working Group 2 that there is no one best design and one best choice, but rather a number of options from which to chose for "optimal architecture" of NG9-1-1 systems, depending on local, regional, and state environments.  Accordingly, WG2’s intent is to create the road map that details the components and potential configuration choices available to decision-makers. TFOPA WG2 Optimal NG9-1-1 Service Architecture 7

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 1. Executive Summary  2. Introduction  3. Current PSAP Decentralized Environment  4. PSAP Optimization Options  5. ESInet Optimization  6. Call Access and NG9-1-1 Core Services Optimization  7. Optimization Decision Matrix  8. Assumptions  9. Recommendations  10. Definitions TFOPA WG2 Optimal NG9-1-1 Service Architecture 9

 Section 3: Current Decentralized PSAP Environment o Objective: To describe elements within the legacy decentralized PSAP environments and identify governance structures and operational impacts that should be considered as a part of NG9-1-1 and PSAP Optimization. o Status: Adopted by Work Group for incorporation into Final WG2 Report. TFOPA WG2 Optimal NG9-1-1 Service Architecture 10

 Section 4.1: PSAP Optimization Options o Goal of Section: To develop PSAP Optimization Models including Considerations, Factors, Advantage and Challenges. Assumes deployment of NG9-1-1 Core Services & ESInet Infrastructure to flexibly configure call flow and applications. TFOPA WG2 Optimal NG9-1-1 Service Architecture 11

PSAP Operational Models Include: o Shared Services (Centralized Location) o Hybrid (Multiple Locations – common equipment) o Centralized Call Taking (Centralized Neutral Call Taking Facility) o Consolidation By Discipline (Primary / Secondary PSAP) o Virtual (Hosted Network Solutions: Call Handling, ACD, CAD) Maintains PSAP autonomy for operational decision making and meeting the needs of local public safety agencies. o Status: Draft completed by sub-team and under review by full Work Group. TFOPA WG2 NG9-1-1 Optinal PSAP Architecture 12

 Section 4.2: PSAP Infrastructure Deployment Optimization Models o Goal of Section: To provide architectural models for sharing of NG9-1-1 infrastructure while allowing for the diversity of PSAP Operational models identified in 4.1 Infrastructure Models o Status: Draft currently under sub-team review and scheduled for completion by end of September. TFOPA WG2 Optimal NG9-1-1 Service Architecture 13

 Section 5: o Goal of section – Provide design considerations for Emergency Services IP Network (ESInet) architecture as an element of the overall optimal NG9-1-1 service architecture strategy. o Status: Draft currently under sub-team review and scheduled for completion by mid-October.  ESInet as defined by NENA: o “…the network, not the services that ride on the network” TFOPA WG2 Optimal NG9-1-1 Service Architecture 14

 ESInet sub-team focus areas: o Architecture Transport Internet Protocol (IP) Services Management Infrastructure Security Infrastructure o Defined Uses & Configurations Local Regionally Hosted Hosted/Managed o Network Monitoring & Operational Metrics Device Level Visibility Performance Metrics o Legal/Regulatory o Governance & Administrative Considerations TFOPA WG2 Optimal NG9-1-1 Service Architecture 15

 Section 6: o Goal of Section: To describe the legacy Access and E9-1-1 service system environments, identify governance structures and operational models, and optimization options and factors that should be considered as part of NG911 service system optimization. o Considerations: Emergency call and message access to various levels of NG9-1-1 core services optimization Originating Service Provider (OSP) provided data provision options Validation and access choices Multiple choices for optimization of NG9-1-1 Core Services implementation Describe optimization models for the above, with pros and cons TFOPA WG2 Optimal NG9-1-1 Service Architecture 16

o Status: Draft of explanatory text partially complete Have not yet integrated the optimization factors evaluation and text This group will lead on terms and terminology clarification work for review by WG2 Full draft of subgroup's section(s) to be ready for review by third week of October TFOPA WG2 NG9-1-1 Optinal PSAP Architecture 17

 Section 7: o Goal of Section: Based upon the work outlined in Sections 3 through 6, this Section will present: a roadmap of various options available to a PSAP governance authority the possible configurations that they may wish to develop to achieve an optimal NG9-1-1 solution for their circumstances o Status: Pending completion of previous Sections TFOPA WG2 Optimal NG9-1-1 Service Architecture 18

 Much work has been done by all Working Group members during weekly conference calls. More is yet to be accomplished.  Generally, WG2 members are working to identify the: o Optimal Factors o Core Components o Designs of Optimal Architecture o Configuration Variations o Scenario Options Available o Roadmap Guidance and Challenge to Decision-makers TFOPA WG2 Optimal NG9-1-1 Service Architecture 19

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