1. Preparing for the Future
Next Generation 911
Public Safety Information Committee
March 1, 2007

2. Introduction Emergency calls today are primarily voice.
People expect to reach PSAP when dials 911.
People have multiple ways and devices to communicate today.
Traditional system does not work well with new devices.
Identity = Line number, Location = billing address
Covering limited area
National protocols and routing
Three (related) fundamental problems
Where is the caller?
To which PSAP should the call go to?
How to identify the emergency call?
New communication devices are intelligent.

3. It has served us well, but …..
Today’s 9-1-1
Future 9-1-1
Primarily voice calls via telephones
Minimal data
Local access, transfer, and backup
Voice, text, or video from many types of communications devices
Advanced data capabilities
“Long Distance” access, transfer, and backup

4. Assumptions and Constraints
9-1-1 = local
Communications = IP
NG9-1-1 > 9-1-1
Phased implementation
No federal mandate
No degradation in the current system
Market driving the need

5. Four Phases of Emergency Calls

6. Four Ways to Access 9-1-1 Today
Access Technology
Description
Landline Telephone
Plain old telephone system call routing based on local exchange carrier subscriber data, which is also the source of location information
Landline TTY/TDD
Real time, or “conversational” text. Uses landline phone system infrastructure and call routing. Requires a special TTY/TDD for the caller and the PSAP call taker.
Wireless
Voice calls via mobile, radio-based phones call routing is based on cellular tower location and/or mobile positioning equipment.
VoIP
Voice calls sent via IP-network access infrastructure call routing based on customer subscriber data. Some VoIP providers can deliver ANI and ALI information through the network in some locations.

7. NG 9-1-1 Goals and Objectives
Enable E9-1-1 calls from any networked communication device.
Enable geographic-independent call access, transfer, and backup among PSAPs and between PSAPs and other authorized emergency organizations.
Encourage an open architecture, interoperable internetwork of all emergency organizations.
Reduce emergency services capital, operating, and maintenance costs.

8. NG 9-1-1 Goals and Objectives
Provide opportunities to enhance 911 system:
Multimedia (audio, video, text)
Data delivery (floor plan, medical information)
Delivering video (CPR how-to)
Load balancing and redundancy

9. The Mission of the PSAP Remains the same within an NG9-1-1 system –
to receive emergency calls from the public
ascertain the nature, status and location of the emergency,
and relay the call to the appropriate public safety dispatch center for response to the emergency.
The call-related expectations of the PSAPs also remain the same .

10. NG9-1-1 changes the core capabilities of emergency services in three areas
types of calls received;
ability to transfer/receive calls from PSAPs outside the local region;
and capability to accept additional information designed to facilitate emergency services.
These are expansions of current functions, not fundamentally new roles.

11. Third Party Emergency Provider
Scenario 1 : Telematics andNG9-1-1
Third Party Emergency Provider

14. Communicating with the Hearing Impaired
Scenario 2 : Interactive Text Scenario
Communicating with the Hearing Impaired

15. Dealing with a hurricane
Scenario 3 : PSAP Backup/Overload
Dealing with a hurricane

16. Next Generation 9-1-1 Communication devices are already here
The current system is having trouble adapting
There are more and better services that we can provide
We need to be planning and moving in that direction

17. Preparing for the Future
Next Generation 911
Public Safety Information Committee
March 1, 2007