ASSIST NOW, THE EAP DIVISION OF RECOVERY RESOURCES Shirin Boose, M.Ed., PC/CR

Impact of Stress On the Individual  Prolonged exposure to such stressors in the absence of stress-mediating supports can lead to:  Physical health problems: Cardio Digestive Pain  Excessive behaviors: Increase in alcohol and drug use Gambling Over spending Over eating  Mental health concerns: Anxiety Depression Disengagement from or over involvement in professional and personal relationships

Impact of Stress on the Organization  At an organizational level stressors contribute to:  Job dissatisfaction,  Disengagement,  Interpersonal conflict,  Decreased productivity, &  Turnover (Simmons, Cochran, & Blount, 1997)

Overview of Micro Level Stress Management Services  Resiliency Training  Resiliency training for employees  Resiliency Coaching  Individual sessions  360 Personalized Wellness Coaching  Individual sessions  Wellness Training Topics  In-person Group Training  Webinars  Relaxation Training  Group Training  Individual Training

Resiliency Training as a new Trend Resiliency Training is Replacing Stress Management Training: This model focuses on teaching employees how to become “steeled” to stressful situations before they manifest as stress, and to learn from stressful experiences.

Definition of Resiliency The “self-righting tendency” of the person, “both the capacity to be bent without breaking and the capacity, once bent, to spring back.” - George Vaillant, 1993

Characteristic of Resilient People  Self Efficacy  Personal Vision  Flexible & Adaptable  Organized  Problem Solver  Emotional Intelligence  Intrapersonal Skills  Assertive

Why Resiliency? Individuals trained in resiliency have: more and better defined coping strategies, Increased effectiveness of existing coping skills, engage in more problem-solving, and report fewer physical symptoms of illness.

Resiliency Training in the Workplace Companies have found that an effective resiliency program can result in up to a 300% return on investment per employee.

What are people saying?  “ I feel more flexible and accepting of change”  “I feel better able to identify solutions”  “I am more focused at work”  “I can problem solve and prioritize better”  “I have learned how to set boundaries better”  “I know when to ask for help and when to work it out myself”  “I feel more in control of my emotions”

Macro Level Stress Management Services  Consultation and Organizational Assessment  Resiliency Coaching Training for Managers & Organizational Leaders  Teaches managers and leaders how to frame their supervision and interactions with employees in a way that infuses challenges with opportunities to develop, practice, and master a resilient way of being in the world.

Macro Level Stress Management Services continued  Mental Health First Aid  Mental Health First Aid training offers businesses the opportunity to identify and address mental illness and substance abuse in the workplace, which will decrease the financial and opportunity costs of these untreated conditions.  Mental Health First Aid is an evidence-based program designed for the average citizen, which uses role-playing and simulations to demonstrate how to identify, assess, and avert a mental health crisis, select interventions, and provide initial help.

For More Information  Handouts available today  Visit  Visit  Call or Shirin Boose at or