Retention through Engagement  Chris Vochoska, CSP  Membership Chair– Bakersfield, CA  Michael Coleman, CSHM  Past President – Arkansas Chapter

Session Facilitators  Michael Coleman, CSHM  Past President – Arkansas Chapter  Chris Vochoska, CSP  Membership Chair– Bakersfield, CA

Michael – Why are you here? Where is the Arkansas Chapter?

Bakersfield San Diego Los Angeles San Francisco Sacrame nto Chris – Why are you here? Where is Bakersfield? Oakland

Retention Through Engagement Exercise 1.List some ways to engage members (e.g. increase retention through engagement). 2.Engagement – Interacting in some way (not just passively involved). 3.Capture your info on a worksheet (or easel if available).

Why Membership Engagement?  See Benefit List! - Increases the Value of the Membership Experience  More Likely to Retain Members  More Likely to Recruit Members to Volunteer and/or Lead  More Likely to be Future Leaders It’s about the Members!

Society Membership Benefits FeatureBenefit Professional Development Discounts Increased Value by Expanding Skills & Knowledge/CEU’s/Save $$$ Networking/Membership DirectorySociety Connections for career support. PS Journal/Keeping up w/New EHS Regulations & Practices Cutting Edge Info to help companies and clients effectively manage SH&E. On-Line ArchivingSave time – Education & Information Certification PointsEducation/Time/Professional Development Social MediaSociety Connections for career support Awards & HonorsRecognition Contributing Your ExpertiseKeep Our Profession Strong across the Globe Practice Specialties/Common Interest Groups Share common experiences/problem solving tactics Have a Voice in WashingtonInfluence policy/Safety Standards development. Career ResourcesSearching for top candidates or finding your next professional opportunity.

Chapter Membership Benefits FeatureBenefit Chapter NetworkingLocal Peer Connections for help & to build relationships/exchange ideas & concerns. Leadership OpportunitiesBuild Mgmt Skills/Career Advancement Free Meal for JoiningEarly Connections/Free Meal/Save $$$ Grants & ScholarshipsSave Educational $$$ Local Job OpportunitiesSearching for top candidates or finding your next professional opportunity. Live Webinars – Free access to all for student members Cutting Edge SH&E Info & Solutions Certification Study GroupsIncreased Value by Expanding Skills/Professional Development Graduation Gift- Student Members (One Year Free Membership) Local Peer Connections for help & to build relationships/exchange ideas & concerns.

Ways to Effectively Engage Members Positive Meeting Experience - Welcoming? Fun? No Egos? Will anyone know that I am coming? That I am present? That I attended? Will anyone look like me? Pre-Selected Greeters Member Recognition – Newsletter – Member ideas, opinions & input (surveys), bring a guest, sponsor new member, Professional Development, ANY excuse for a positive touch!

Ways to Effectively Engage Members Opportunities to Serve Resource with time considerations – Invitation to serve announcement and personal invitation Jobs Pipeline/Conduit Networking – Round Table Introductions, New Member Socials Membership Officer Directory with pictures

Ways to Effectively Engage Members What do we need to change to give them what they want? Networking, Jobs, Fellowship, Solutions, Ideas, Professional Development, Fun! Engaging Members/Guests is every chapter Leader’s Job Consider a process to equip & empower all members for engagement success. E.g. ways to get upstream of member renewals

Anyone Here from One of these Chapters with Double Digit Growth?

Each Other Resource Review

Officer Central

Questions? Feel free to contact us anytime! Michael Coleman – Chris Vochoska –

Bonus Resources

Retention Considerations  Personal Invitation to be a Member/To Be Involved  Present Volunteer Options w/Time Requirements  (Early) Member Engagement (See Phone Contact Scripts)  Positive Communication (vs. always making requests)  Thank You for Renewing, Attending a Conference, Certification  Distribute Job Opportunities

Retention Considerations  Year End Feedback/Survey  Meeting Attendance Tracking & Reporting/Annual Drawing  reminder to members approaching renewal date  Membership benefit announcement at meetings

Recruitment Considerations  Recruitment Campaigns/Membership Promos Chapter PDC/Bring A Guest Month/Society PDC/Refer A Friend  Engaged Members Recruit New Members- Empower them!  Positive Meeting/Membership Experience  New Member Orientation Process/Liaison/Mentor  Guests Philosophy & Promotion ? Always Welcome?

Recruitment Considerations  ASSE Introduction - to prospective members  Meeting Guest Attendance Tracking  Thank You - each guest attending meeting  Sponsor Recognition - w/cc E Board New Member Sponsor  Announce New/Thank Renewed Members/Certifications  Membership benefit announcement at monthly meetings  Job Opportunity s!