1. Denver LIG January 27, 2015 Welcome To The First Denver LIG Meeting Denver LIG

2. Welcome Board Member Introductions Objectives of the Denver LIG Survey A Thank You To Our Sponsor Robin Veit Meeting Closure Agenda 2

3. Denver LIG Meet our USA Chapter Sponsors, Thank you! 3 We have Sponsorship Opportunities available with a variety of plans to fit every budget! Contact Stephanie Rogerson at sponsors@itsmfusa.org

4. Denver LIG LIG President – Gary Case, Principal Consultant, Pink Elephant President Elect – Bill Topkis, Direct TV Events Chair - Laura Walker - StrataCom, Inc. Secretary - Andy Pfannestiel, Senior IT Consultant, Maryville Communication Chair - Deneen Stone, Application Support Manager Leadership Team 4

5. Objectives of the Denver LIG

6. Denver LIG Chapter GoalLIG GoalMember Benefit Foster an engaging community dedicated to service management Provide a platform for members to network and collaborate with others who share an interest in Service Management, including new and experienced practitioners, industry leaders, experts and vendors Share and gain knowledge about Service Management best practices (and real-life implementation) and experiences with other Service Management professionals. Improve member skills, abilities, and experience in service management Providing a venue for members to share their experiences and learn from other members, and recognize them for their contributions to the Service Management profession. Enjoy personal and professional development opportunities, recognition, and advancement. Increase membership and improve retention of existing members Facilitate programs that entice guests to become members and members to recruit colleagues. Gain access to resources, knowledge and information to support the members’ work and/or organizational activities Responsibly participate in the international service management community by providing leadership, knowledge sharing and best practices Participate in the promotion and execution of the goals of the chapter as well as share best practices among the LIGs and SIGs and their leaders. Expansion of the global body of knowledge, opportunity to network nationally as well as internationally. Goals 6

7. Denver LIG Meet the objectives of our membership Facilitate at least 5 value added events per fiscal year – April, July, September, December, February 2016 Create an environment for our members to network and learn Focus will be on learning and sharing of best practices and lessons learned – Presentations, panels, etc. Have fun Denver LIG Objectives 7

8. Survey

9. Denver LIG What do you want to learn about What days of the week work best for you What time of the day works best for you Are you interested in – Serving as a Denver LIG volunteer – Hosting a LIG meeting – Sponsoring a LIG meeting – Speaking at a future LIG meeting Denver LIG Survey 9

10. A Big Thank You To Pink Elephant Who Is Our Meeting Sponsor

11. Pink Elephant – Leading The Way In IT Management Best Practices  Best practice education  ITSM Consulting  World’s largest ITSM conference ® ITIL ® is a Registered Trade Mark of AXELOS Limited

12. Overview and lessons learned from purchasing and implementing an IT Service Management tool Robin Veit Senior IT Manager Starz Entertainment, LLC

13. Please complete the Denver LIG Event Evaluation Form Or Complete it Online https://itsmfusa.site-ym.com/?ligsig_eventfeedback Thank You Robin