Copyright ©2007 Brooks/Cole, a division of Thomson Learning Chapter 3 Attending Behavior: Basic to Communication

Copyright ©2007 Brooks/Cole, a division of Thomson Learning Major Function of Attending Encourage client talk with attending. Discourage client talk with nonattention. Teach clients attending skills as a treatment supplement.

Copyright ©2007 Brooks/Cole, a division of Thomson Learning Attending Results Communicate interest in client talk Increase awareness of client’s attending pattern Modify your attending pattern to achieve specific results Attend when the interview becomes confusing.

Copyright ©2007 Brooks/Cole, a division of Thomson Learning The Basics of Listening 3xV+B

Copyright ©2007 Brooks/Cole, a division of Thomson Learning The Basics of Listening Visual / Eye Contact Vocal Qualities Verbal Tracking Body Language 3xV+B

Copyright ©2007 Brooks/Cole, a division of Thomson Learning Observe cultural differences in appropriate amounts of eye contact. Maintain & break eye contact as needed for specific results. Observe client pupil dilation. Choose specific body language for desired results. Visual / Eye Contact

Copyright ©2007 Brooks/Cole, a division of Thomson Learning Vocal Qualities Pitch Volume Rate Emphasis (verbal underlining) Breaks and hesitations Interviewer Notice: Client Vocal Qualities

Copyright ©2007 Brooks/Cole, a division of Thomson Learning Verbal Tracking Identify range of client concerns Note topic shifts Guide focus to critical client concerns Observe your own and client selective attention

Copyright ©2007 Brooks/Cole, a division of Thomson Learning Attentive and Authentic Body Language Maintain culturally appropriate distance. Note client movements in relation to you. Note posture and when posture shifts. Maintain authenticity in the client relationship.

Copyright ©2007 Brooks/Cole, a division of Thomson Learning When a client: Intentional Nonattention Speaks about the same subject over and over. Gives detailed descriptions of why ______ is wrong. Only wants to discuss negative topics.

Copyright ©2007 Brooks/Cole, a division of Thomson Learning Reduce eye contact. Shift body posture. Shift vocal tone and quality. Change subject to other and more positive topic. Observe silence. Maintain Nonattention

Copyright ©2007 Brooks/Cole, a division of Thomson Learning Social Microskills Training Dating Behaviors Drug-refusal Behaviors Assertiveness Mediation Job Interviewing Listening and Influence Training as Treatment ~ Build bonds with others ~ Influence others

Copyright ©2007 Brooks/Cole, a division of Thomson Learning Social Microskills Training Negotiate a skill area for learning. Discuss specific and concrete behaviors. Practice the skill with the client. Plan for daily life skill integration.

Copyright ©2007 Brooks/Cole, a division of Thomson Learning Learn skills through repetition. Break moves down to small components. Study each component one at a time. Can be awkward and constraining. Awareness can interfere with coordination. Perservance. The Samurai

Copyright ©2007 Brooks/Cole, a division of Thomson Learning Feedback Concrete Specific Lean Precise Non-Judgmental Receiver is in charge. Feedback is for receiver’s development Focus on what receiver can change. Check out how feedback was received.

Copyright ©2007 Brooks/Cole, a division of Thomson Learning Reflect on yourself as a listener. Attending Style and Competence Do you like listening to others? How will you work with others different from you? View yourself on video tape or listen on audio. Measure your natural style. Feedback Form: Attending Behavior (Box 3-6, pg. 84) How able are you to listen to and be with others?

Copyright ©2007 Brooks/Cole, a division of Thomson Learning Identification and Classification Define the 3V’s + B Discuss issues of diversity of attending style. Write attending statements in response to written client statements. Count incidents of 3V’s + B during interview observation.

Copyright ©2007 Brooks/Cole, a division of Thomson Learning Basic Competence Demonstrate culturally appropriate attending skills in role-play interviews. Increase client and reduce your talk-time. Maintain client topic with no introductions of your own topics.

Copyright ©2007 Brooks/Cole, a division of Thomson Learning Intentional Competence Notice, understand, and manage your own attending patterns. Attend challenging clients. Shift attending style to meet client differences. Shift to positive, useful topics with attending skills.

Copyright ©2007 Brooks/Cole, a division of Thomson Learning Teaching Competence Individual clients Small groups Large groups Teach listening skills to: