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© 1999 by Dana Mediation Institute, Inc.

Executive overview... The Self-as-Mediator Seminar ™ Getting others to work with you, not against you

© 1999 by Dana Mediation Institute, Inc. You have questions? What is Self Mediation? What Who Why Learnings Topics Benefits Presenter MTI What are the learning objectives? What is the topic outline? How will my organization benefit? Who is the presenter? What is the Mediation Training Institute? Who should learn it? Why is it important?

© 1999 by Dana Mediation Institute, Inc. What is Self Mediation? A communication tool - no new skills are needed Mediation without a third-party - the initiator wears two hats: negotiator and mediator A way to get others to work with you, not against you, even “difficult people” A core competency A life skill A key element in the strategic management of organizational conflict Who What Why Learnings Topics Benefits Presenter MTI

© 1999 by Dana Mediation Institute, Inc. Who Why What Presenter MTI Learnings Benefits Topics Self Mediation is a way to have a business meeting about a business problem with one’s: co-workers and team mates supervising manager direct reporting staff and anyone else who does interdependent tasks So, every employee at every level should learn it. Who should learn it?

© 1999 by Dana Mediation Institute, Inc. Who Why What Presenter MTI Learnings Benefits Topics Because conflict costs money Because conflict incurs risk Because conflict degrades decision quality Why is it important?

© 1999 by Dana Mediation Institute, Inc. Who Why What Presenter MTI Learnings Benefits Topics Some ways that conflict costs money: Wasted time Loss of skilled employees Restructuring Sabotage/theft/damage Lowered job motivation Lost work time Health costs Measure the financial cost of conflict in your organization Why is it important?

© 1999 by Dana Mediation Institute, Inc. Who Why What Presenter MTI Learnings Benefits Topics Some ways that submerged conflict incurs risk: Workplace violence Retaliatory law suits Labor strikes Vandalism Frivolous whistle-blowing Why is it important?

© 1999 by Dana Mediation Institute, Inc. Who Why What Presenter MTI Learnings Benefits Topics Two ways that conflict degrades decisions: Every solo decision-maker requires information from others to make the best decision. When information providers are in conflict with the decision-maker, the information supplied is inevitably distorted. Why is it important? When two or more people share responsibility for a decision, conflict between them causes decisions to result from their power contest, rather than on their objective judgement of what is best for the company.

© 1999 by Dana Mediation Institute, Inc. What are the learning objectives? Who Why What Presenter MTI Learnings Benefits Topics Each learner will be able to: Initiate dialogue to solve a workplace conflict Remove seeds of failure from the meeting’s environment Use two mediation tasks that shift dialogue from “me-against-you” to “us-against-the-problem” Negotiate agreements that prevent recurrence of the conflict

© 1999 by Dana Mediation Institute, Inc. What is the topic outline? Who Why What Presenter MTI Learnings Benefits Topics Live demo: How conflict erodes job performance Measuring the dollar cost of conflict Self Mediation — skill practice of each step: STEP 1:Find a time to talk Why 95% of conflicts stay unsolved, and how to reverse this ratio STEP 2:Plan the context The nuts-and-bolts about where- and-when to talk STEP 3:Talk it out Two simple tools for getting from “me- against-you” to “us-against-the-problem” STEP 4:Make a deal The three obvious (but usually overlooked) criteria for making deals that work Why this simple tool is so effective (90% success rate) Putting Self Mediation to work in your specific job

© 1999 by Dana Mediation Institute, Inc. How will my organization benefit? Who Why What Presenter MTI Learnings Benefits Topics Strategic goals... Cost reduction Risk control Decision quality improvement Are achieved by... Improving productivity and performance through better communication, teamwork, and problem- solving Raising job satisfaction, motivation, and quality of work life Increasing efficient use of time Enhancing effectiveness of delegation and acceptance of tasks

© 1999 by Dana Mediation Institute, Inc. Who is the presenter? Who Why What Presenter MTI Learnings Benefits Topics Your presenter... is a Certified Trainer of the Self-as-Mediator Seminar ™ has been personally trained by Dr. Daniel Dana, the originator of Self Mediation is authorized by the Mediation Training Institute International to customize and present this seminar for your organization.

© 1999 by Dana Mediation Institute, Inc. What is the Mediation Training Institute? Who Why What Presenter MTI Learnings Benefits Topics The Mediation Training Institute International was founded in 1985 to deliver simple, practical workplace mediation skills to organizations. Today MTI consists of a global network of Certified Trainers of Managerial Mediation and Self Mediation who share the insight that everyday use of mediation tools results in reduced cost, greater productivity, increased profitability, and improved quality of work life.

© 1999 by Dana Mediation Institute, Inc. Contact Pat Q. Sample Certified Consultant in Workplace Mediation Telephone: Bio: