1. STEVE WOLOZ & ASSOCIATES INC. MANAGEMENT CONSULTANTS www.swaassoc.com Human Resources As A Strategic Partner For Western Montreal Business Forum October 22, 23 2002

2. West Island Business Forum PPT:REV16B:10/17/02 Steve Woloz Associates 2 Introduction Fundamental Concept of Free Enterprise Global Business Compete Sell Product or Service Satisfy Customer Generate Profit

3. West Island Business Forum PPT:REV16B:10/17/02 Steve Woloz Associates 3 Primary Ingredients for Success Optimize Use of Resources Human Material Financial Introduction

4. West Island Business Forum PPT:REV16B:10/17/02 Steve Woloz Associates 4 Effective Management of Human Resources assures Achieving Goals Introduction Purpose of Presentation Sensitize Where / How Optimum Deployment of HR Generate $Dividends HR = Strategic Partner in Your Business (long term investment sustainability )

5. West Island Business Forum PPT:REV16B:10/17/02 Steve Woloz Associates 5 Introduction Workshop Methodology Interactive SWA Introduce Information Panelists Reference Audience Q & A

6. West Island Business Forum PPT:REV16B:10/17/02 Steve Woloz Associates 6 Introduction Thanks To Panelists David Arditi, CEO M I P William Drori, CEO Designers Circle

7. West Island Business Forum PPT:REV16B:10/17/02 Steve Woloz Associates 7 Clients who have put their trust in us owned by Partner of ELECTRIC ELECTRONICS INDUSTRIAL SEWING DYINGTELECOM MACHINING PLATING

8. West Island Business Forum PPT:REV16B:10/17/02 Steve Woloz Associates 8 Symptoms of Mismanaged H. R. 1. 1. Low Morale 2. 2. High Turnover 3. 3. Detached / Indifferent Managers 4. 4. Poor Quality 5. 5. Fault Finding / Grievances 6. 6. High Costs (? : M. L. F. ) 7. 7. Company Losing Money 8. 8. Low Customer Satisfaction

9. West Island Business Forum PPT:REV16B:10/17/02 Steve Woloz Associates 9 Indications of Well Managed H. R. 1. 1. High Morale 2. 2. Low Turnover 3. 3. Dedicated Problem Solving Managers 4. 4. Team Work 5. 5. High Quality 6. 6. Low Costs 7. 7. Profitable Company 8. 8. High Customer Satisfaction

10. West Island Business Forum PPT:REV16B:10/17/02 Steve Woloz Associates 10 How to Reap H.R. Dividends 1. 1. Pre-employment Testing and Selection 2. 2. Job Descriptions and Training 3. 3. Training the Trainers ( Ongoing + Permanent ) 4. 4. Coaching/Empowering Managers 5. 5. Implementing/Employing Operating Controls 6. 6. Controlling Turnover 7. 7. Implementing Employee Handbook 8. 8. Conducting Performance Evaluation

11. West Island Business Forum PPT:REV16B:10/17/02 Steve Woloz Associates 11 1. 1. Pre Employment Testing & Selection Definition: Quantitative Benefits ( Overlap)Est. Savings Cost Of Advertising1% - 1% Cost Of Training Time Of Trainer2% - 3% Cost Of Training Time Of Trainee1% - 2% Cost Of Training Materials & supplies?% - ?% Total Est. Savings4% - 6% Total Annual PayrollEst. Annual Savings $ 500,000$ 20,000 - $ 30,000 $ 750,000$ 30,000 - $ 45,000 $1,000,000$ 40,000 - $ 60,000

12. West Island Business Forum PPT:REV16B:10/17/02 Steve Woloz Associates 12 1. 1. Pre Employment Testing & Selection Qualitative Benefits Locating Best Person For The Job Minimizing The Trial And Error Period Maximizing Morale Of Applicant Standardization Assures Consistency Standardization Assures Objectivity Turnover ChartTurnover Peg Board Demo

13. West Island Business Forum PPT:REV16B:10/17/02 Steve Woloz Associates 13 2. 2. Job Descriptions and Training Definition Quantitative BenefitsEst. Savings Saving Of Training Time Of Trainer2% - 3% Saving Of Training Time Of Trainee2% - 5% Saving Of Seconds1% - 2% Saving Of Training Materials And Supplies?% - ?% Total Est. Savings5% -10% Total Annual Payroll Est. Annual Savings $ 500,000$ 25,000 - $ 50,000 $ 750,000$ 37,500 - $ 75,000 $1,000,000$ 50,000 - $ 100,000

14. West Island Business Forum PPT:REV16B:10/17/02 Steve Woloz Associates 14 2. 2. Job Descriptions and Training Qualitative Benefits Minimizing The Trial And Error Period Maximizing Morale Of Applicant Uniformity of Product and Service Enhanced Customer Satisfaction

15. West Island Business Forum PPT:REV16B:10/17/02 Steve Woloz Associates 15 3. 3. Training the Trainers Definition Quantitative Benefits ( Reinforced)Est. Savings Saving Of Training Time Of Trainer2% - 3% Saving Of Training Time Of Trainee2% - 5% Saving Of Seconds1% - 2% Total Est. Savings 5% - 10% Tot. Annual Payroll Est. Annual Savings $ 500,000$ 25,000 - $ 50,000 $ 750,000$ 37,500 - $ 75,000 $1,000,000$ 50,000 - $ 100,000

16. West Island Business Forum PPT:REV16B:10/17/02 Steve Woloz Associates 16 Qualitative Benefits Minimizing The Trial And Error Period Maximizing Morale Of Applicant Assuring Uniformity of Product and Service Assuring Customer Satisfaction 3. 3. Training the Trainers

17. West Island Business Forum PPT:REV16B:10/17/02 Steve Woloz Associates 17 3. 3. Measuring the Gap Training accelerates learning & diminishes learning time Training Heightens Max Performance 100% 306090 Days Productivity GAP Training Time & Efficiency With Training Program On-The-Job Learning

18. West Island Business Forum PPT:REV16B:10/17/02 Steve Woloz Associates 18 Training Heightens Max Performance 100% 60120180 Productivity Days GAP Training Peak Performance With Training Program On-The-Job Learning 3. 3. Measuring the Gap

19. West Island Business Forum PPT:REV16B:10/17/02 Steve Woloz Associates 19 4. 4. Coaching Managers Self Governance Definition - www.swaassoc.com/coaching.html Quantitative BenefitsEst. Savings Saving Of Managerial Overhead1% - 2% Enhanced Productivity5% - 10% Reduced Reworks and Seconds1% - 2% Saving Of Quicker Turnaround Time2% - 3% Total Est. Savings9% -17% Total Annual Payroll Est. Annual Savings $ 500,000$ 45,000 - $ 85,000 $ 750,000$ 67,500 - $ 127,500 $1,000,000$ 90,000 - $ 170,000

20. West Island Business Forum PPT:REV16B:10/17/02 Steve Woloz Associates 20 4. 4. Coaching Managers Coaching Program and Subjects Coaching = Training + Supporting + Mentoring Training A coach needs to be well versed in the skills required and able to teach those skills where required. Supporting A coach needs to be able to support employees both in terms of giving them the tools they need to succeed, as well as imbuing the confidence needed to succeed. Mentoring Providing honest feedback in a well-timed fashion, knowing when to point out deficiencies, and when to praise.

21. West Island Business Forum PPT:REV16B:10/17/02 Steve Woloz Associates 21 4. 4. Coaching Managers Coaching Program and Subjects Responsibility of the / Supervisor / Forman Planning and Organising Operating Controls Communications Motivation Leadership Management for Productivity Management for Quality Discipline Performance Evaluation Administration of Customer Service Development and Implementation of the Employee Handbook

22. West Island Business Forum PPT:REV16B:10/17/02 Steve Woloz Associates 22 Panelists comments 4. 4. Coaching Managers Coaching Program and Subjects

23. West Island Business Forum PPT:REV16B:10/17/02 Steve Woloz Associates 23 Qualitative Benefits Enhanced Supervisor Satisfaction and Effectiveness Enhance Productivity Enhanced Quality Reduced and Quicker Turn Around Time 4. 4. Coaching Managers Self Governance

24. West Island Business Forum PPT:REV16B:10/17/02 Steve Woloz Associates 24 5. 5.Operating Controls Definition Quantitative BenefitsEst. Savings Overhead Containment1% - 2% Labour Containment5% - 10% Total Est. Savings6% - 12% Total Annual Payroll Est. Annual Savings $ 500,000$ 30,000 - $ 60,000 $ 750,000$ 45,000 - $ 90,000 $1,000,000$ 60,000 - $ 120,000

25. West Island Business Forum PPT:REV16B:10/17/02 Steve Woloz Associates 25 5. 5.Operating Controls Qualitative Benefits Improved supervisory confidence re meeting objectives Greater Degree of Proactive Management

26. West Island Business Forum PPT:REV16B:10/17/02 Steve Woloz Associates 26 6. 6. Turnover Definition Quantitative Benefits (Reinforced)Est. Savings Saving Of Training Time Of Trainer2% - 3% Saving Of Training Time Of Trainee2% - 5% Saving Of Seconds1% - 2% Saving Of Training Materials And Supplies?% - ?% Total Est. Savings5% -10% Total Annual Payroll Est. Annual Savings $ 500,000$ 25,000 - $ 50,000 $ 750,000$ 37,500 - $ 75,000 $1,000,000$ 50,000 - $ 100,000

27. West Island Business Forum PPT:REV16B:10/17/02 Steve Woloz Associates 27 Qualitative Benefits Greater Supervisor Satisfaction More Stable Workforce More Consistent Product and Service Superior Customer Satisfaction 6. 6. Turnover

28. West Island Business Forum PPT:REV16B:10/17/02 Steve Woloz Associates 28 7. 7. Employee Handbook Definition - www.swaassoc.com/handbook.html Quantitative BenefitsEst. Savings Saving Of Turnover Costs ? %- ? % Saving Of Training Costs5% - 10% Saving Of Grievance + Arbitration Costs? % - ?% Total Est. Savings5% - 10% Total Annual Payroll Est. Annual Savings $ 500,000$ 25,000 - $ 50,000 $ 750,000$ 37,500 - $ 75,000 $1,000,000$ 50,000 - $ 100,000

29. West Island Business Forum PPT:REV16B:10/17/02 Steve Woloz Associates 29 Qualitative Benefits Enhanced Employee Trust and Confidence Enhanced Employee Conformance Enhanced Supervisory Confidence + Effectiveness Enhanced Customer Satisfaction 7. 7. Employee Handbook

30. West Island Business Forum PPT:REV16B:10/17/02 Steve Woloz Associates 30 8. 8. Performance Evaluation Quantitative Procedures Definition Quantitative BenefitsEst. Savings Improved Productivity5% - 10% Total Est. Savings5% -10% Total Annual Payroll Est. Annual Savings $ 500,000$ 25,000 - $ 50,000 $ 750,000$ 37,500 - $ 75,000 $1,000,000$ 50,000 - $ 100,000

31. West Island Business Forum PPT:REV16B:10/17/02 Steve Woloz Associates 31 Qualitative Benefits Clear Understanding Expectations Heightened Attainment of Goals Enhanced Feeling of Fairness Enhanced Customer Satisfaction 8. 8. Performance Evaluation Quantitative Procedures

32. West Island Business Forum PPT:REV16B:10/17/02 Steve Woloz Associates 32 Quantitative Procedures Qualitative Benefits Clear Understanding of Job Worth Greater Acceptance due to Objectivity and Consistency Avoidance of Jealousy Enhanced Feeling of Fairness re Salary Policy Greater Probability Of Competitive Wage Scales

33. STEVE WOLOZ & ASSOCIATES INC. MANAGEMENT CONSULTANTS Human Resources As A Strategic Partner For Western Montreal Business Forum October 22, 23 2002