1. Management Skills
Different management styles draw more on some skills than others. For instance, - What style might managers with good people skills adopt? - What style might managers with good decision making skills use?
What management skills will we focus on? - Communication
Negotiation
Time Management
Delegation
Decision Making and Problem Solving
People skills
Thank United College for invitation to present our views on middle years of schooling approaches and
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Request that any questions for the group be raised at the end of the presentation given the restricted
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2. Communication
“A two way process of sending and receiving information.”
Why is it important?
To disseminate information
To maintain good personal working relationships
What types of communication are there?
One-to-one personal communication
Written communication
Committees
Conferences
Networks
What prevents effective communication?
How can we improve communication in the workplace?

3. Negotiation
“The ability to discuss and come to an agreement over conflict issues.”
What does negotiation involve?
Discussion
Bargaining
What skills are involved in negotiation? An ability to:
Set the right atmosphere
Express one’s thoughts on the issue
Assess different positions and interpretations of the issue
Deal with conflict and stress
Know how and when to compromise
Follow up on what has been agreed

4. Time Management
“The ability to prioritise tasks so that work is completed efficiently and effectively.”
What does time management involve?
Setting out goals/tasks to be achieved
Delegating tasks
Establishing priorities for tasks
Allocating time to tasks
Establishing deadlines
Reviewing your timelines for tasks
What prevents effective time management?
What are ‘time-wasters’?

5. Delegation
“Passing authority or specific tasks to more junior staff members.”
What does delegation involve?
Analysing the task to be delegated
Setting performance standards, deadlines and checkpoints
Selecting appropriate people to delegate tasks to
Communicating the task to be delegated
Assessing the delegated task once completed
What are the benefits of delegation?
It ensures work is able to continue when managers are away.
It frees up management time for higher level decision making and planning.
It contributes to employee skill development and job satisfaction.

6. Decision making and problem solving
“The ability to select the best course of action from a range of options.”
What is involved in decision-making?
Define the objective
Outline the facts
Decide on the cause(s) of the problem
Develop several solutions
Select the preferred alternative and implement it
Evaluate the effectiveness of the solution
What is needed for effective decision-making?
Good communication
Timing
Flexibility
Personal qualities, e.g. experience, instinct

7. People Skills (Also known as ‘Soft Skills’)
“The ability to empathise and interact positively with staff.”
What skills do managers with good people skills exhibit?
Compassion (i.e. an ability to think about another’s position)
Self restraint (i.e. a hold on their emotional reactions)
How do people skills benefit an organisation?
Improved teamwork
Reduced levels of stress
Heightened motivation to achieve objectives