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2. © 1999 by Dana Mediation Institute, Inc.

4. Executive overview... The Manager-as-Mediator Seminar ™ Helping good employees do good work together

5. © 1999 by Dana Mediation Institute, Inc. You have questions? What is Managerial Mediation? What Who Why Learnings Topics Benefits Presenter MTI What are the learning objectives? What is the topic outline? How will my organization benefit? Who is the presenter? What is the Mediation Training Institute? Who should learn it? Why is it important?

6. © 1999 by Dana Mediation Institute, Inc. What is Managerial Mediation? Who What Why Learnings Topics Benefits Presenter MTI A communication tool - no new skills are needed Simple mediation assumes no prior training assumes no professional interest in mediation A way to help employees work together - when performance problems are relational, not individual A core management competency A key element in the strategic management of organizational conflict

7. © 1999 by Dana Mediation Institute, Inc. Who Why What Presenter MTI Learnings Benefits Topics Who should learn it? Managers Supervisors Team leaders Human resources professionals Employee relations professionals... everyone who is responsible for the work of others Managerial Mediation is a way to handle communication problems and personality clashes, appropriate for:

8. © 1999 by Dana Mediation Institute, Inc. Who Why What Presenter MTI Learnings Benefits Topics Because conflict costs money Because conflict incurs risk Because conflict degrades decision quality Why is it important?

9. © 1999 by Dana Mediation Institute, Inc. Who Why What Presenter MTI Learnings Benefits Topics Some ways that conflict costs money: Wasted time Loss of skilled employees Restructuring Sabotage/theft/damage Lowered job motivation Lost work time Health costs Why is it important? Measure the financial cost of conflict in your organization

10. © 1999 by Dana Mediation Institute, Inc. Who Why What Presenter MTI Learnings Benefits Topics Some ways that submerged conflict incurs risk: Workplace violence Retaliatory law suits Labor strikes Vandalism Frivolous whistle-blowing Why is it important?

11. © 1999 by Dana Mediation Institute, Inc. Who Why What Presenter MTI Learnings Benefits Topics Two ways that conflict degrades decisions: Every solo decision-maker requires information from others to make the best decision. When information providers are in conflict with the decision-maker, the information supplied is inevitably distorted. Why is it important? When two or more people share responsibility for a decision, conflict between them causes decisions to result from their power contest, rather than on their objective judgement of what is best for the company.

12. © 1999 by Dana Mediation Institute, Inc. What are the learning objectives? Who Why What Presenter MTI Learnings Benefits Topics Each learner will be able to: Determine when problems can best be resolved by Managerial Mediation Prepare the best context for a mediation meeting Perform the three Primary Tasks of the Manager-as-Mediator Negotiate agreements that prevent recurrence of the conflict

13. © 1999 by Dana Mediation Institute, Inc. What is the topic outline? Who Why What Presenter MTI Learnings Benefits Topics When Managerial Mediation works, and when it won't Preliminary meetings with employees: The surprising purpose of “getting the facts” Managing the context: Mostly common sense, but vitally important and often overlooked The three tasks of the Manager-as-Mediator made simple and practical Contracting for agreement: Making deals that stick Video demonstration: How to mediate as a manager or team leader Practice by learners: Constructive, guided feedback to build practical skills

14. © 1999 by Dana Mediation Institute, Inc. How will my organization benefit? Who Why What Presenter MTI Learnings Benefits Topics Strategic goals... Cost reduction Risk control Decision quality improvement Are achieved by... Improving productivity and performance through better communication, teamwork, and problem- solving Raising job satisfaction, motivation, and quality of work life Increasing efficient use of time Enhancing effectiveness of delegation and acceptance of tasks

15. © 1999 by Dana Mediation Institute, Inc. Who is the presenter? Who Why What Presenter MTI Learnings Benefits Topics Your presenter... is a Certified Trainer of the Manager as Mediator Seminar ™ has been personally trained by Dr. Daniel Dana, the originator of Managerial Mediation is authorized by the Mediation Training Institute International to customize and present this seminar for your organization.

16. © 1999 by Dana Mediation Institute, Inc. What is the Mediation Training Institute? Who Why What Presenter MTI Learnings Benefits Topics The Mediation Training Institute International was founded in 1985 to deliver simple, practical workplace mediation skills to organizations. Today MTI consists of a global network of Certified Trainers of Managerial Mediation and Self Mediation who share the insight that everyday use of mediation tools results in reduced cost, greater productivity, increased profitability, and improved quality of work life.

17. © 1999 by Dana Mediation Institute, Inc. Contact Pat Q. Sample Certified Consultant in Workplace Mediation Telephone: 555-123-4567 E-mail: pat.sample@mediationworks.compat.sample@mediationworks.com Bio: www.mediationworks.com/mti/ct/sample.htmwww.mediationworks.com/mti/ct/sample.htm